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- Tasks: Lead a store to success with purpose-driven leadership and inspire a diverse team.
- Company: Join Traid, a charity championing sustainable fashion and community impact.
- Benefits: Competitive salary, full-time role, and the chance to make a difference.
- Other info: Opportunity for personal growth and to drive positive change in your community.
- Why this job: Be a brand ambassador and create an engaging retail environment for customers.
- Qualifications: Experience in retail leadership and a passion for sustainable fashion.
The predicted salary is between 30000 - 40000 ÂŁ per year.
Location: Wood Green
Contract: Full-time
Salary: Competitive depending on experience
Position: Store Leader
Employer: Traid
Reporting to: Head of Retail
The Role: As a Store Leader at Traid, you will lead your store to success through inspirational, purpose‑driven leadership. By bringing Traid’s mission to life on the shop floor, you will create an engaging and inclusive retail environment that champions sustainable fashion, community impact and exceptional customer experiences. You will take full ownership of the store’s commercial and operational performance, ensuring strong results across sales, donations, Gift Aid and cost control, while maintaining the highest standards of presentation, compliance and customer care. Through thoughtful planning, prioritisation and problem‑solving, you will ensure the store operates seamlessly from back‑of‑house to shop floor. At the heart of the role is people leadership. You will inspire, develop and support a diverse team of paid staff and volunteers, creating a positive culture where individuals feel valued, confident and motivated to perform at their best. By leading with empathy, consistency and clarity, you will build a team that delivers results while staying true to Traid’s values. You will act as a brand ambassador for Traid within your local community, building strong relationships with donors, customers and stakeholders to drive footfall, donations and engagement. Through collaboration with internal teams and a commitment to continuous improvement, you will adapt and evolve your store to meet changing business needs while keeping purpose, sustainability and people at the centre of everything you do.
Key Accountabilities
- Commercial and operational leadership of the store
- Sales, donation and Gift Aid performance delivery
- Stock flow, space management and visual merchandising standards
- Customer experience and brand representation
- People leadership, coaching and volunteer development
- Recruitment, training and performance management
- Community engagement and donor relationship building
- Health & safety, safeguarding and policy compliance
- Store administration, cash handling and reporting accuracy
- Stakeholder collaboration and internal communication
- Promotion of Traid’s values, mission and sustainable fashion purpose.
Commercial & Operational Leadership
- Take full ownership of store performance, driving KPIs including sales, conversion, donation volumes, Gift Aid participation and cost control
- Plan and lead day‑to‑day store operations, ensuring effective stock flow from donation intake through to shop floor presentation
- Deliver strong operational planning to ensure the store is organised, safe and trading efficiently at all times
- Oversee all store administration including tills, cash handling, rotas and reporting, ensuring accuracy and compliance
- Drive continuous improvement in operational processes to maximise efficiency and performance
- Ensure full compliance with charity retail procedures including health & safety, safeguarding, data protection and security standards
- Maintain a well‑organised back‑of‑house and stock areas to support smooth trading and donation processing
People Leadership & Development
- Lead, coach and inspire a diverse team of paid staff and volunteers, creating a positive and inclusive culture
- Be the first point of contact for your team, confidently supporting them through day‑to‑day challenges and operational priorities
- Deliver regular one‑to‑ones, performance reviews and coaching conversations to support development and engagement
- Recruit, train and onboard volunteers, ensuring they feel welcomed, supported and confident in their role
- Lead by example in line with Traid’s values, setting clear expectations and demonstrating professionalism at all times
- Manage HR processes fairly and consistently, handling sensitive situations with empathy, confidentiality and integrity
- Work closely with the Head of Retail and support teams to ensure your team receives the right guidance, training and resources
- Champion continuous learning and development, recognising strengths and supporting progression
Customer Experience & Store Standards
- Create a welcoming and inclusive store environment where every customer feels valued
- Deliver engaging second‑hand fashion experiences through strong storytelling, service and visual presentation
- Maintain exceptional shop floor standards including cleanliness, layout, replenishment and impactful merchandising
- Ensure the store consistently reflects Traid’s mission, values and sustainable fashion identity
- Lead the team to deliver excellent customer service through coaching in the moment and clear feedback
- Promote a strong donation culture in‑store, encouraging customers to support Traid’s cause
Community & Stakeholder Engagement
- Act as a brand ambassador for Traid within the local community
- Build strong relationships with donors, customers and community partners to drive footfall and donation volumes
- Collaborate effectively with internal stakeholders including Area Managers, Retail Support and Warehouse teams
- Communicate clearly and confidently across multiple priorities and departments
- Support and deliver wider charity initiatives and campaigns, driving engagement through your store team
- Represent Traid positively at all times, ensuring the charity’s purpose and impact are clearly communicated.
Store Leader Wood Green employer: Traid
Contact Detail:
Traid Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Leader Wood Green
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail world, especially those who know Traid or have worked there. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by diving deep into Traid’s mission and values. Show us how your passion for sustainable fashion aligns with what we do. Bring examples of how you've led teams or improved customer experiences in the past!
✨Tip Number 3
Don’t just wait for the job to come to you! Apply through our website and follow up with a quick email to express your enthusiasm. It shows initiative and keeps you on our radar.
✨Tip Number 4
Be ready to showcase your people skills! As a Store Leader, you’ll be inspiring a diverse team. Think of ways you’ve motivated others or created a positive culture in previous roles, and be ready to share those stories.
We think you need these skills to ace Store Leader Wood Green
Some tips for your application 🫡
Show Your Passion for Sustainable Fashion: When writing your application, let your love for sustainable fashion shine through! We want to see how you connect with Traid’s mission and values. Share any personal experiences or insights that highlight your commitment to making a positive impact in the community.
Tailor Your Application: Make sure to customise your application to reflect the specific skills and experiences that align with the Store Leader role. Highlight your leadership experience, especially in retail, and how you've successfully managed teams and operations in the past. We love seeing candidates who take the time to match their background with our needs!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and structure your thoughts logically. We appreciate well-organised applications that make it easy for us to see your qualifications and enthusiasm for the role. Remember, less is often more!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it shows you’re keen on joining our team at Traid. We can’t wait to hear from you!
How to prepare for a job interview at Traid
✨Know Traid Inside Out
Before your interview, make sure you understand Traid's mission and values. Familiarise yourself with their approach to sustainable fashion and community engagement. This will help you demonstrate your alignment with their goals and show that you're genuinely passionate about the role.
✨Showcase Your Leadership Skills
As a Store Leader, you'll need to inspire and develop a diverse team. Prepare examples of how you've successfully led teams in the past, focusing on your coaching style and how you've created an inclusive culture. Be ready to discuss specific challenges you've faced and how you overcame them.
✨Prepare for Operational Questions
Expect questions about managing store performance, sales targets, and operational efficiency. Think about your previous experiences with stock management, cash handling, and compliance. Be prepared to share how you've driven results in these areas while maintaining high standards.
✨Engage with Community Impact
Traid values community engagement, so be ready to discuss how you've built relationships with customers and stakeholders in the past. Share any initiatives you've led or participated in that align with Traid's mission, and express your ideas for enhancing community involvement in the store.