At a Glance
- Tasks: Lead the shop floor, support volunteers, and ensure a great customer experience.
- Company: Join Traid, a vibrant community-focused charity promoting sustainable fashion.
- Benefits: Competitive salary, hands-on leadership experience, and a positive work environment.
- Other info: Dynamic role with opportunities for personal growth and community engagement.
- Why this job: Make a real impact in your community while promoting sustainable fashion.
- Qualifications: Strong communication skills and a passion for teamwork and sustainability.
The predicted salary is between 25000 - 32000 £ per year.
Location: Tooting
Contract: Full-time
Salary: Competitive depending on experience
Position: Supervisor
Employer: Traid
Reporting to: Assistant Store Leader
The Role
As a Supervisor at Traid, you will play a vital role in bringing the store to life each day. By leading from the shop floor, you will support the Store Leadership team in delivering great customer experiences, strong shop standards and a positive, inclusive team environment. You will be a visible role model for Traid’s values, supporting volunteers and colleagues through hands-on leadership, coaching in the moment and clear communication. Through your passion for sustainable fashion and community impact, you will help create a welcoming space where customers feel inspired to shop, donate and support Traid’s mission. You will take responsibility for key areas of the store during your shifts, ensuring the shop floor is well presented, organized and running smoothly, while contributing to commercial performance and donation growth.
Key Accountabilities
- Shop Floor & Operational Leadership
- Lead the shop floor during shifts, ensuring smooth, safe and efficient trading
- Support daily priorities including opening, closing and key trading periods
- Ensure strong stock flow from donation intake to shop floor replenishment
- Maintain high standards of cleanliness, organization and presentation
- Support till operations and ensure accurate cash handling procedures are followed
- Identify and resolve day-to-day issues, escalating where appropriate
- People & Volunteer Support
- Act as a first point of support for volunteers and team members during shifts
- Coach in the moment to reinforce service, standards and confidence
- Help new volunteers feel welcomed, trained and supported
- Create a positive and inclusive environment where everyone feels valued
- Support Store Leadership with communication of priorities and feedback
- Lead by example, modelling Traid’s values and behaviours
- Customer Experience & Brand Standards
- Deliver a warm, welcoming and inclusive customer experience
- Support engaging second-hand fashion experiences through presentation and storytelling
- Ensure shop floor standards reflect Traid’s sustainable fashion identity
- Encourage customers to donate and engage with Traid’s cause
- Handle customer queries professionally and with care
- Community & Values
- Represent Traid positively within the local community
- Support charity campaigns and in-store initiatives
- Promote Traid’s mission, values and commitment to sustainability
- Work collaboratively with the wider store team to achieve shared goals
Supervisor Tooting employer: Traid
Traid is an exceptional employer that fosters a vibrant and inclusive work culture in Tooting, where employees are empowered to lead and inspire through hands-on leadership. With a strong commitment to sustainable fashion and community impact, Traid offers competitive salaries, opportunities for personal growth, and a supportive environment that values every team member's contribution. Join us to make a meaningful difference while enjoying a rewarding career in a dynamic and engaging setting.
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor Tooting
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Traid, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Traid!
We think you need these skills to ace Supervisor Tooting
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Traid, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Traid and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Traid that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Traid
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
