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For Companies At a Glance
- Tasks: Lead the shop floor, ensuring a vibrant customer experience and supporting volunteers.
- Company: Join Traid, a passionate advocate for sustainable fashion and community impact.
- Benefits: Competitive salary, hands-on leadership experience, and a positive team environment.
- Other info: Dynamic role with opportunities to grow within a supportive team.
- Why this job: Make a difference in sustainable fashion while developing your leadership skills.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 25000 - 32000 £ per year.
Location: Peckham
Contract: Full-time
Salary: Competitive depending on experience
Position: Supervisor
Employer: Traid
Reporting to: Assistant Store Leader
The Role
As a Supervisor at Traid, you will play a vital role in bringing the store to life each day. By leading from the shop floor, you will support the Store Leadership team in delivering great customer experiences, strong shop standards and a positive, inclusive team environment. You will be a visible role model for Traid’s values, supporting volunteers and colleagues through hands-on leadership, coaching in the moment and clear communication. Through your passion for sustainable fashion and community impact, you will help create a welcoming space where customers feel inspired to shop, donate and support Traid’s mission. You will take responsibility for key areas of the store during your shifts, ensuring the shop floor is well presented, organised and running smoothly, while contributing to commercial performance and donation growth.
Key Accountabilities
- Day-to-day shop floor leadership
- Customer experience and service standards
- Visual merchandising and presentation
- Volunteer support and on-the-job coaching
- Donation processing and stock flow
- Till operation and cash handling support
- Health & safety and compliance awareness
- Promotion of Traid’s values and mission
Shop Floor & Operational Leadership
- Lead the shop floor during shifts, ensuring smooth, safe and efficient trading
- Support daily priorities including opening, closing and key trading periods
- Ensure strong stock flow from donation intake to shop floor replenishment
- Maintain high standards of cleanliness, organisation and presentation
- Support till operations and ensure accurate cash handling procedures are followed
- Identify and resolve day-to-day issues, escalating where appropriate
- Act as a first point of support for volunteers and team members during shifts
- Coach in the moment to reinforce service, standards and confidence
- Help new volunteers feel welcomed, trained and supported
- Create a positive and inclusive environment where everyone feels valued
- Support Store Leadership with communication of priorities and feedback
- Lead by example, modelling Traid’s values and behaviours
Customer Experience & Brand Standards
- Deliver a warm, welcoming and inclusive customer experience
- Support engaging second-hand fashion experiences through presentation and storytelling
- Ensure shop floor standards reflect Traid’s sustainable fashion identity
- Encourage customers to donate and engage with Traid’s cause
- Handle customer queries professionally and with care
- Represent Traid positively within the local community
- Support charity campaigns and in-store initiatives
- Promote Traid’s mission, values and commitment to sustainability
- Work collaboratively with the wider store team to achieve shared goals
Supervisor Peckham employer: Traid
Contact Detail:
Traid Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor Peckham
✨Tip Number 1
Get to know the company! Before your interview, dive into Traid’s mission and values. Show us that you’re passionate about sustainable fashion and community impact. This will help you connect with the team and demonstrate that you’re a perfect fit.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on how you can lead from the shop floor and support volunteers. We want to see your hands-on leadership skills shine!
✨Tip Number 3
Dress the part! When you come for your interview, wear something that reflects Traid’s values. Think smart-casual with a touch of sustainability. It shows you understand our brand and are ready to represent us.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. Mention something specific from your chat that excited you about the role. It keeps you fresh in our minds and shows your enthusiasm for joining the Traid family.
We think you need these skills to ace Supervisor Peckham
Some tips for your application 🫡
Show Your Passion for Sustainable Fashion: When writing your application, let your love for sustainable fashion shine through! Share any experiences or insights that connect you to Traid’s mission. We want to see how you can inspire others to shop and donate.
Be a Team Player: Highlight your ability to work well with others in your application. Mention any past experiences where you’ve supported colleagues or volunteers, as we value a positive and inclusive team environment at Traid.
Keep It Clear and Concise: Make sure your application is easy to read and straight to the point. Use clear language and structure your thoughts logically. We appreciate clarity, so don’t be afraid to show us your communication skills!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Traid
✨Know Traid Inside Out
Before your interview, make sure you research Traid thoroughly. Understand their mission, values, and the impact they have on sustainable fashion. This will not only show your genuine interest but also help you align your answers with what they stand for.
✨Showcase Your Leadership Skills
As a Supervisor, you'll need to lead by example. Prepare examples from your past experiences where you've successfully led a team or supported colleagues. Highlight your hands-on approach and how you’ve created a positive environment in previous roles.
✨Demonstrate Customer-Centric Thinking
Traid values great customer experiences, so be ready to discuss how you've enhanced customer service in your previous jobs. Think of specific instances where you went above and beyond to ensure customer satisfaction and how you can bring that to Traid.
✨Prepare Questions That Matter
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and Traid’s future initiatives. This shows you're not just interested in the job, but also in contributing to their mission and growth.