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For Companies At a Glance
- Tasks: Lead the shop floor, ensuring a vibrant customer experience and supporting volunteers.
- Company: Join Traid, a passionate advocate for sustainable fashion and community impact.
- Benefits: Competitive salary, hands-on leadership experience, and a positive team environment.
- Other info: Dynamic role with opportunities to grow and inspire others.
- Why this job: Make a difference in sustainable fashion while developing your leadership skills.
- Qualifications: Strong communication skills and a passion for community and sustainability.
The predicted salary is between 25000 - 32000 £ per year.
Location: Dalston
Contract: Full-time
Salary: Competitive depending on experience
Position: Supervisor
Employer: Traid
Reporting to: Assistant Store Leader
The Role
As a Supervisor at Traid, you will play a vital role in bringing the store to life each day. By leading from the shop floor, you will support the Store Leadership team in delivering great customer experiences, strong shop standards and a positive, inclusive team environment. You will be a visible role model for Traid’s values, supporting volunteers and colleagues through hands-on leadership, coaching in the moment and clear communication. Through your passion for sustainable fashion and community impact, you will help create a welcoming space where customers feel inspired to shop, donate and support Traid’s mission. You will take responsibility for key areas of the store during your shifts, ensuring the shop floor is well presented, organised and running smoothly, while contributing to commercial performance and donation growth.
Key Accountabilities
- Day-to-day shop floor leadership
- Customer experience and service standards
- Visual merchandising and presentation
- Volunteer support and on-the-job coaching
- Donation processing and stock flow
- Till operation and cash handling support
- Health & safety and compliance awareness
- Promotion of Traid’s values and mission
Shop Floor & Operational Leadership
- Lead the shop floor during shifts, ensuring smooth, safe and efficient trading
- Support daily priorities including opening, closing and key trading periods
- Ensure strong stock flow from donation intake to shop floor replenishment
- Maintain high standards of cleanliness, organisation and presentation
- Support till operations and ensure accurate cash handling procedures are followed
- Identify and resolve day-to-day issues, escalating where appropriate
People & Volunteer Support
- Act as a first point of support for volunteers and team members during shifts
- Coach in the moment to reinforce service, standards and confidence
- Help new volunteers feel welcomed, trained and supported
- Create a positive and inclusive environment where everyone feels valued
- Support Store Leadership with communication of priorities and feedback
- Lead by example, modelling Traid’s values and behaviours
Customer Experience & Brand Standards
- Deliver a warm, welcoming and inclusive customer experience
- Support engaging second-hand fashion experiences through presentation and storytelling
- Ensure shop floor standards reflect Traid’s sustainable fashion identity
- Encourage customers to donate and engage with Traid’s cause
- Handle customer queries professionally and with care
Community & Values
- Represent Traid positively within the local community
- Support charity campaigns and in-store initiatives
- Promote Traid’s mission, values and commitment to sustainability
- Work collaboratively with the wider store team to achieve shared goals
Supervisor Dalston employer: Traid
Contact Detail:
Traid Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor Dalston
✨Tip Number 1
Get to know the company! Before your interview, dive into Traid’s mission and values. Show us that you’re passionate about sustainable fashion and community impact – it’ll make you stand out!
✨Tip Number 2
Practice your leadership skills! Think of examples where you've led a team or supported others. We want to hear how you can create a positive environment for volunteers and customers alike.
✨Tip Number 3
Be ready to chat about customer service! Prepare some stories about how you’ve handled customer queries or created engaging experiences. We love candidates who can deliver a warm and welcoming vibe.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining the Traid team and making a difference in the community.
We think you need these skills to ace Supervisor Dalston
Some tips for your application 🫡
Show Your Passion for Sustainable Fashion: When writing your application, let your love for sustainable fashion shine through! Share any experiences or insights that connect you to Traid’s mission, as this will show us you're genuinely interested in the role.
Highlight Your Leadership Skills: As a Supervisor, you'll be leading from the shop floor. Make sure to include examples of how you've successfully led teams or supported volunteers in the past. We want to see your hands-on approach and coaching style!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your experiences and skills, making it easy for us to see why you'd be a great fit for the team at Traid.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Traid
✨Know Traid Inside Out
Before your interview, make sure you research Traid thoroughly. Understand their mission, values, and the impact they have on the community. This will not only show your passion for sustainable fashion but also help you align your answers with what they stand for.
✨Showcase Your Leadership Skills
As a Supervisor, you'll need to lead by example. Prepare examples from your past experiences where you've successfully led a team or supported volunteers. Highlight your coaching style and how you create an inclusive environment, as this is key to the role.
✨Demonstrate Customer-Centric Thinking
Think about how you can enhance customer experiences in a retail setting. Be ready to discuss specific strategies you've used in the past to improve service standards or engage customers. Showing that you prioritise customer satisfaction will resonate well with the interviewers.
✨Prepare for Scenario Questions
Expect questions that put you in hypothetical situations related to shop floor operations or volunteer support. Practice responding to scenarios like handling a difficult customer or managing stock flow during busy periods. This will demonstrate your problem-solving skills and ability to think on your feet.