At a Glance
- Tasks: Lead a brand-new store, inspire your team, and create an amazing customer experience.
- Company: Join Traid, a purpose-driven charity championing sustainable fashion.
- Benefits: Competitive salary, full-time hours, and the chance to make a real impact.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Be at the forefront of sustainable fashion and community engagement.
- Qualifications: Experience in retail leadership and a passion for sustainability.
The predicted salary is between 30000 - 40000 £ per year.
Location: Tooting
Contract: Full Time (36.25 hours)
Salary: Competitive depending on experience
Position: Store Leader
Employer: Traid
Reporting to: Head of Retail
We’re seeking an inspiring, purpose‑driven retail leader who can create energy on the shop floor, build a welcoming and inclusive customer experience, and champion sustainable fashion in the local community. From shaping team culture to driving commercial success, this is your chance to make a real impact and lead a brand‑new store from day one. As Store Leader at our brand‑new Tooting location, you’ll be at the forefront of an exciting new chapter for Traid.
Key Accountabilities
- Commercial and operational leadership of the store
- Sales, donation and Gift Aid performance delivery
- Stock flow, space management and visual merchandising standards
- Customer experience and brand representation
- People leadership, coaching and volunteer development
- Recruitment, training and performance management
- Community engagement and donor relationship building
- Health & safety, safeguarding and policy compliance
- Store administration, cash handling and reporting accuracy
- Stakeholder collaboration and internal communication
- Promotion of Traid’s values, mission and sustainable fashion purpose
Commercial & Operational Leadership
- Take full ownership of store performance, driving KPIs including sales, conversion, donation volumes, Gift Aid participation and cost control
- Plan and lead day‑to‑day store operations, ensuring effective stock flow from donation intake through to shop floor presentation
- Deliver strong operational planning to ensure the store is organised, safe and trading efficiently at all times
- Oversee all store administration including tills, cash handling, rotas and reporting, ensuring accuracy and compliance
- Drive continuous improvement in operational processes to maximise efficiency and performance
- Ensure full compliance with charity retail procedures including health & safety, safeguarding, data protection and security standards
- Maintain a well‑organised back of house and stock areas to support smooth trading and donation processing
People Leadership & Development
- Lead, coach and inspire a diverse team of paid staff and volunteers, creating a positive and inclusive culture
- Be the first point of contact for your team, confidently supporting them through day‑to‑day challenges and operational priorities
- Deliver regular one‑to‑ones, performance reviews and coaching conversations to support development and engagement
- Recruit, train and onboard volunteers, ensuring they feel welcomed, supported and confident in their role
- Lead by example in line with Traid’s values, setting clear expectations and demonstrating professionalism at all times
- Manage HR processes fairly and consistently, handling sensitive situations with empathy, confidentiality and integrity
- Work closely with the Head of Retail and support teams to ensure your team receives the right guidance, training and resources
- Champion continuous learning and development, recognising strengths and supporting progression
Customer Experience & Store Standards
- Create a welcoming and inclusive store environment where every customer feels valued
- Deliver engaging second‑hand fashion experiences through strong storytelling, service and visual presentation
- Maintain exceptional shop floor standards including cleanliness, layout, replenishment and impactful merchandising
- Ensure the store consistently reflects Traid’s mission, values and sustainable fashion identity
- Lead the team to deliver excellent customer service through coaching in the moment and clear feedback
- Promote a strong donation culture in‑store, encouraging customers to support Traid’s cause
Community & Stakeholder Engagement
- Act as a brand ambassador for Traid within the local community
- Build strong relationships with donors, customers and community partners to drive footfall and donation volumes
- Collaborate effectively with internal stakeholders including Area Managers, Retail Support and Warehouse teams
- Communicate clearly and confidently across multiple priorities and departments
- Support and deliver wider charity initiatives and campaigns, driving engagement through your store team
- Represent Traid positively at all times, ensuring the charity’s purpose and impact are clearly communicated.
Store Leader Tooting employer: Traid
At Traid, we pride ourselves on being an inspiring and purpose-driven employer, especially in our new Tooting location. As a Store Leader, you will not only lead a diverse team but also champion sustainable fashion while fostering a welcoming community atmosphere. With a strong focus on employee development, operational excellence, and community engagement, Traid offers a unique opportunity to make a meaningful impact in the retail sector.
StudySmarter Expert Advice🤫
We think this is how you could land Store Leader Tooting
✨Tip Number 1
Get to know the company inside out! Research Traid's mission and values, especially their focus on sustainable fashion. This will help you connect with the team and show that you're genuinely interested in making a difference.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn to get the inside scoop on the store culture and what it takes to be a successful Store Leader. Plus, it might just give you a leg up in the application process!
✨Tip Number 3
Prepare for the interview by thinking about how you can create an inclusive customer experience and lead a diverse team. Have some examples ready that showcase your leadership skills and how you've driven commercial success in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Traid family and making an impact in Tooting.
We think you need these skills to ace Store Leader Tooting
Some tips for your application 🫡
Show Your Passion for Sustainable Fashion:When writing your application, let your love for sustainable fashion shine through! We want to see how you can champion our mission and values, so share any relevant experiences or ideas that demonstrate your commitment to making a positive impact in the community.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Store Leader role. We’re looking for someone who can drive commercial success while creating an inclusive environment, so be specific about how you’ve done this in the past!
Be Personable and Authentic:We love a bit of personality! Don’t be afraid to let your authentic self come through in your writing. Share your story and what motivates you to lead a team and engage with customers. This is your chance to connect with us on a personal level.
Apply Through Our Website:Remember, the best way to apply is through our website! It’s super easy and ensures your application gets to the right place. Plus, you’ll find all the details you need about the role and our values there, so don’t miss out!
How to prepare for a job interview at Traid
✨Know Your Stuff
Before the interview, dive deep into Traid's mission and values. Understand their commitment to sustainable fashion and how they engage with the community. This knowledge will help you connect your experience with what they stand for.
✨Showcase Your Leadership Skills
Be ready to share specific examples of how you've led a team in the past. Highlight your ability to inspire and coach others, especially in a retail environment. Think about times when you’ve improved team performance or created an inclusive culture.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle various situations, like managing stock flow or dealing with customer complaints. Practise your responses to demonstrate your problem-solving skills and operational leadership.
✨Engage with the Community Angle
Since community engagement is key for this role, come prepared with ideas on how you could build relationships with local donors and customers. Show your passion for making a positive impact in Tooting and how you can drive footfall and donations.
