Location: Tooting Contract: Full-time Salary: Competitive depending on experience Position: Supervisor Employer: Traid Reporting to: Assistant Store Leader
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The Role
As a Supervisor at Traid, you will play a vital role in bringing the store to life each day. By leading from the shop floor, you will support the Store Leadership team in delivering great customer experiences, strong shop standards and a positive, inclusive team environment. You will be a visible role model for Traid's values, supporting volunteers and colleagues through hands‐on leadership, coaching in the moment and clear communication. Through your passion for sustainable fashion and community impact, you will help create a welcoming space where customers feel inspired to shop, donate and support Traid's mission. You will take responsibility for key areas of the store during your shifts, ensuring the shop floor is well presented, organized and running smoothly, while contributing to commercial performance and donation growth.
Key Accountabilities
Shop Floor & Operational Leadership
Lead the shop floor during shifts, ensuring smooth, safe and efficient trading
Support daily priorities including opening, closing and key trading periods
Ensure strong stock flow from donation intake to shop floor replenishment
Maintain high standards of cleanliness, organization and presentation
Support till operations and ensure accurate cash handling procedures are followed
Identify and resolve day‐to‐day issues, escalating where appropriate
People & Volunteer Support
Act as a first point of support for volunteers and team members during shifts
Coach in the moment to reinforce service, standards and confidence
Help new volunteers feel welcomed, trained and supported
Create a positive and inclusive environment where everyone feels valued
Support Store Leadership with communication of priorities and feedback
Lead by example, modelling Traid's values and behaviours
Customer Experience & Brand Standards
Deliver a warm, welcoming and inclusive customer experience
Support engaging second‐hand fashion experiences through presentation and storytelling
Ensure shop floor standards reflect Traid's sustainable fashion identity
Encourage customers to donate and engage with Traid's cause
Handle customer queries professionally and with care
Community & Values
Represent Traid positively within the local community
Support charity campaigns and in‐store initiatives
Promote Traid's mission, values and commitment to sustainability
Work collaboratively with the wider store team to achieve shared goals
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