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For Companies At a Glance
- Tasks: Lead the shop floor, ensuring great customer experiences and supporting volunteers.
- Company: Join Traid, a vibrant community-focused organisation promoting sustainable fashion.
- Benefits: Competitive salary, hands-on leadership experience, and a positive work environment.
- Other info: Dynamic role with opportunities for personal growth and community engagement.
- Why this job: Make a real impact in sustainable fashion while developing your leadership skills.
- Qualifications: Passion for fashion, strong communication skills, and a team-oriented mindset.
The predicted salary is between 25000 - 32000 £ per year.
Location: Peckham
Contract: Full-time
Salary: Competitive depending on experience
The Role
As a Supervisor at Traid, you will play a vital role in bringing the store to life each day. By leading from the shop floor, you will support the Store Leadership team in delivering great customer experiences, strong shop standards and a positive, inclusive team environment. You will be a visible role model for Traid's values, supporting volunteers and colleagues through hands‐on leadership, coaching in the moment and clear communication. Through your passion for sustainable fashion and community impact, you will help create a welcoming space where customers feel inspired to shop, donate and support Traid's mission. You will take responsibility for key areas of the store during your shifts, ensuring the shop floor is well presented, organised and running smoothly, while contributing to commercial performance and donation growth.
Key Accountabilities
- Day-to-day shop floor leadership
- Customer experience and service standards
- Visual merchandising and presentation
- Volunteer support and on-the-job coaching
- Donation processing and stock flow
- Till operation and cash handling support
- Health & safety and compliance awareness
- Promotion of Traid's values and mission
Shop Floor & Operational Leadership
- Lead the shop floor during shifts, ensuring smooth, safe and efficient trading
- Support daily priorities including opening, closing and key trading periods
- Ensure strong stock flow from donation intake to shop floor replenishment
- Maintain high standards of cleanliness, organisation and presentation
- Support till operations and ensure accurate cash handling procedures are followed
- Identify and resolve day-to-day issues, escalating where appropriate
- Act as a first point of support for volunteers and team members during shifts
- Coach in the moment to reinforce service, standards and confidence
- Help new volunteers feel welcomed, trained and supported
- Create a positive and inclusive environment where everyone feels valued
- Support Store Leadership with communication of priorities and feedback
- Lead by example, modelling Traid's values and behaviours
Customer Experience & Brand Standards
- Deliver a warm, welcoming and inclusive customer experience
- Support engaging second‐hand fashion experiences through presentation and storytelling
- Ensure shop floor standards reflect Traid's sustainable fashion identity
- Encourage customers to donate and engage with Traid's cause
- Handle customer queries professionally and with care
- Represent Traid positively within the local community
- Support charity campaigns and in-store initiatives
- Promote Traid's mission, values and commitment to sustainability
- Work collaboratively with the wider store team to achieve shared goals
Supervisor Peckham in London employer: Traid
Contact Detail:
Traid Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor Peckham in London
✨Tip Number 1
Get to know the company! Before your interview, dive into Traid's mission and values. Show us that you're not just another candidate but someone who genuinely cares about sustainable fashion and community impact.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you articulate your passion for customer service and shop floor leadership clearly and confidently.
✨Tip Number 3
Be ready to share your experiences! Think of specific examples where you've led a team, supported volunteers, or enhanced customer experiences. We love hearing real stories that showcase your skills and how you embody Traid's values.
✨Tip Number 4
Don't forget to follow up! After your interview, shoot us a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in our minds as we make our decision.
We think you need these skills to ace Supervisor Peckham in London
Some tips for your application 🫡
Show Your Passion for Sustainable Fashion: When writing your application, let your love for sustainable fashion shine through! We want to see how you connect with Traid's mission and values, so share any relevant experiences or insights that highlight your commitment to this cause.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure to highlight your key skills and experiences that align with the Supervisor role without waffling on too much. Remember, less is often more!
Tailor Your Application: Make sure to customise your application for the Supervisor position at Traid. Use the job description as a guide to emphasise how your background and skills match what we're looking for. This shows us you’ve done your homework and are genuinely interested!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy and straightforward – just follow the prompts!
How to prepare for a job interview at Traid
✨Know Traid Inside Out
Before your interview, make sure you research Traid's mission and values thoroughly. Understand their commitment to sustainable fashion and community impact, as this will help you align your answers with what they stand for.
✨Showcase Your Leadership Skills
As a Supervisor, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully led a team, supported volunteers, or improved customer service. Be ready to discuss how you can create a positive and inclusive environment.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific situations on the shop floor. Think about scenarios involving customer complaints, volunteer support, or stock management. Practising your responses will help you feel more confident during the interview.
✨Dress the Part
Since you're applying for a role in retail, it's important to dress appropriately for the interview. Opt for smart-casual attire that reflects Traid's sustainable fashion ethos. This shows that you understand the brand and are serious about the position.