At a Glance
- Tasks: Lead the shop floor, support volunteers, and create a welcoming customer experience.
- Company: Join Traid, a vibrant community-focused charity promoting sustainable fashion.
- Benefits: Competitive salary, hands-on leadership experience, and a positive team environment.
- Other info: Dynamic role with opportunities for personal growth and community engagement.
- Why this job: Make a real impact in your community while promoting sustainable fashion.
- Qualifications: Passion for fashion, strong communication skills, and a team player attitude.
The predicted salary is between 25000 - 32000 € per year.
Location: Dalston
Contract: Full-time
Salary: Competitive depending on experience
Position: Supervisor
Employer: Traid
Reporting to: Assistant Store Leader
The Role
As a Supervisor at Traid, you will play a vital role in bringing the store to life each day. By leading from the shop floor, you will support the Store Leadership team in delivering great customer experiences, strong shop standards and a positive, inclusive team environment. You will be a visible role model for Traid’s values, supporting volunteers and colleagues through hands-on leadership, coaching in the moment and clear communication. Through your passion for sustainable fashion and community impact, you will help create a welcoming space where customers feel inspired to shop, donate and support Traid’s mission. You will take responsibility for key areas of the store during your shifts, ensuring the shop floor is well presented, organised and running smoothly, while contributing to commercial performance and donation growth.
Key Accountabilities
- Day-to-day shop floor leadership
- Customer experience and service standards
- Visual merchandising and presentation
- Volunteer support and on-the-job coaching
- Donation processing and stock flow
- Till operation and cash handling support
- Health & safety and compliance awareness
Shop Floor & Operational Leadership
- Promotion of Traid’s values and mission
- Lead the shop floor during shifts, ensuring smooth, safe and efficient trading
- Support daily priorities including opening, closing and key trading periods
- Ensure strong stock flow from donation intake to shop floor replenishment
- Maintain high standards of cleanliness, organisation and presentation
- Support till operations and ensure accurate cash handling procedures are followed
- Identify and resolve day-to-day issues, escalating where appropriate
People & Volunteer Support
- Act as a first point of support for volunteers and team members during shifts
- Coach in the moment to reinforce service, standards and confidence
- Help new volunteers feel welcomed, trained and supported
- Create a positive and inclusive environment where everyone feels valued
- Support Store Leadership with communication of priorities and feedback
- Lead by example, modelling Traid’s values and behaviours
Customer Experience & Brand Standards
- Deliver a warm, welcoming and inclusive customer experience
- Support engaging second-hand fashion experiences through presentation and storytelling
- Ensure shop floor standards reflect Traid’s sustainable fashion identity
- Encourage customers to donate and engage with Traid’s cause
- Handle customer queries professionally and with care
Community & Values
- Represent Traid positively within the local community
- Support charity campaigns and in-store initiatives
- Promote Traid’s mission, values and commitment to sustainability
- Work collaboratively with the wider store team to achieve shared goals
Supervisor Dalston in England employer: Traid
Traid is an exceptional employer that champions sustainable fashion and community engagement, making it a rewarding place to work in Dalston. With a strong focus on inclusivity and personal development, employees benefit from hands-on leadership opportunities, a supportive team environment, and the chance to make a meaningful impact through their work. Join us to be part of a vibrant culture that values your contributions and promotes growth within the community.
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor Dalston in England
✨Tip Number 1
Get to know the company culture! Before your interview, check out Traid's social media and website. This will help you understand their values and mission, so you can show how you align with them during your chat.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience relates to the role of Supervisor and be ready to share examples of your leadership skills.
✨Tip Number 3
Dress the part! When you go for your interview, wear something that reflects Traid’s sustainable fashion ethos. It shows you care about their mission and are ready to represent them on the shop floor.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. Mention something specific from your conversation to remind them of your enthusiasm for the Supervisor role at Traid.
We think you need these skills to ace Supervisor Dalston in England
Some tips for your application 🫡
Show Your Passion for Sustainable Fashion:When writing your application, let your love for sustainable fashion shine through! We want to see how you connect with Traid’s mission and values, so share any relevant experiences or insights that highlight your commitment to this cause.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure to highlight your key skills and experiences that align with the Supervisor role without waffling on too much. Less is often more!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific requirements of the Supervisor position at Traid. Mention how your past experiences can contribute to our team and enhance customer experiences.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and it ensures your application lands right in our hands. Plus, we love seeing candidates who take that extra step!
How to prepare for a job interview at Traid
✨Know Traid's Mission Inside Out
Before your interview, make sure you understand Traid’s mission and values. Familiarise yourself with their commitment to sustainable fashion and community impact. This will not only show your passion for the role but also help you connect your personal values with theirs.
✨Showcase Your Leadership Skills
As a Supervisor, you'll need to lead by example. Prepare examples from your past experiences where you've successfully led a team or supported volunteers. Highlight your hands-on leadership style and how you’ve coached others in real-time to improve service and standards.
✨Prepare for Customer Experience Scenarios
Think about how you would handle various customer service situations. Be ready to discuss how you would create a welcoming environment and engage customers with Traid’s story. Practising responses to potential scenarios can help you feel more confident during the interview.
✨Demonstrate Your Organisational Skills
The role involves maintaining high shop standards and managing stock flow. Be prepared to talk about your organisational skills and how you ensure a smooth operation. Share specific strategies you’ve used in the past to keep a workspace tidy and efficient.
