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- Tasks: Provide top-notch reception and F&B support for staff and guests in a vibrant environment.
- Company: Join a dynamic team in a global network based in London.
- Benefits: Flexible hours, training opportunities, and a diverse workplace culture.
- Other info: Opportunity to work in a fast-paced, exciting setting with career growth potential.
- Why this job: Be part of high-profile events and enhance your customer service skills.
- Qualifications: Experience in reception and customer service, with a flair for teamwork.
The predicted salary is between 2000 - 3000 £ per month.
Main purpose: To provide the highest level of reception, F&B and administration support for the staff and guests within the global network, specifically in London.
Key responsibilities:
- Conferencing/Food & Beverage:
- Serving tea, coffee, biscuits, and chocolate to internal and external guests
- Serving breakfast, lunches, and dinners
- Liaising with PA’s/chefs/butlers/sommeliers/cleaners in preparation for Fine Dining events on behalf of Directors / Guests as per business needs
- Liaising with Sommeliers / Butlers / Team to choose the appropriate wine/champagne from the wine cellar
- Handling food & beverage inventories and stock control (bi-weekly/monthly as appropriate)
- Assistance in the organisation of High Profile events in London (Twice a year)
- Maintenance of kitchen, meeting rooms, and employee floor as appropriate
- Plating food for any breakfast, lunch and dinners in the office
- Take charge of welcoming & accompanying visitors to meeting rooms
- Coordination/booking of meeting rooms
- Coordination of special requests for visitors (General Concierge tasks)
- Organising hotel arrangements/flights for incoming visitors (the current team will provide training)
- Recording and handling of petty cash
- Organising taxi, and train tickets as per requests
- Booking of internal / external restaurants / meetings / lunches
- Issue various emails, filing and archiving properly
- Managing all incoming and outgoing calls, faxes, and international couriers (training will be provided)
- Printing, filing documents, and assist Directors and employees when necessary
- Responsible for maintaining meeting rooms in a clean and tidy state at all times, including preparation of rooms with drinks and stationery, etc. before meetings and tidying up after meetings
- Providing security access badges to visitors and new starters, activating each badge online and allocating access levels in accordance with policy
- Visas and passports renewal (applying for visas and passports on behalf of Trafigura employees)
- Stocking of drinks fridges with milk and soft drinks as well as cleaning/maintaining coffee machines
- Order stationary, maintain stocks of paper/printer toners, and food and beverage supplies as needed
- General secretarial duties for senior members of staff including printing/binding of confidential reports for meetings (the current team will provide training on specific legal procedures)
- Awareness of aspects of Health and Safety in the office environment (the current team will provide training)
- Point of contact with cleaning team, raise issues with Office team
- Processing invoices, coding, and passing to senior office team (current team will provide training)
- Dealing with urgent ad hoc requests
Required qualifications:
- Fluent in English, knowledge of one language (Russian / French / Spanish / Portuguese) would be a bonus but not essential
- Outlook, Excel & Word at intermediate level
- Experience in reception, customer service, and dealing with VIPs mandatory
- 3 years of relevant experience within the hotel/restaurant sector at a minimum 4-star level
Attributes for success:
- Teamwork Skills: Team-oriented with the ability to work independently
- Effective Communication: Strong verbal and written communication skills
- Customer Focus: Thrives in customer-facing environments and consistently delivers excellent service
- Situational Adaptability: Resilient and able to adapt quickly to changing circumstances
- Skilled at problem-solving and working under pressure
- Experienced in fast-paced environments
- Resourcefulness: Dynamic and high-energy individual
- Flexible with working hours: to accommodate occasional breakfasts and VIP dinners, often at short notice
Department overview: The three-person team handles the main reception, F&B and fine dining support, as well as general office management duties. They work 8-hour shifts to cover the client floor from 7:00 am to 6:00 pm, including a 1-hour lunch break, and are expected to be flexible to support any events outside regular working hours.
Equal opportunity employer: We are an Equal Opportunity Employer and take pride in a diverse workforce! We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, colour, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or handicap, disability, or any other legally protected status.
F&B and Reception Assistant (Maternity Cover) in London employer: Trafigura
Contact Detail:
Trafigura Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land F&B and Reception Assistant (Maternity Cover) in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the F&B and hospitality sectors. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show up prepared! If you land an interview, research the company and its culture. Be ready to discuss how your skills align with their needs, especially in customer service and teamwork.
✨Tip Number 3
Be flexible and adaptable! Highlight your ability to handle changing circumstances and work under pressure. This is key in the fast-paced environment of F&B and reception roles.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace F&B and Reception Assistant (Maternity Cover) in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in reception and F&B. We want to see how your skills match the specific responsibilities listed in the job description!
Show Off Your Customer Service Skills: Since this role is all about providing top-notch service, share examples of how you've excelled in customer-facing roles. We love hearing about your experiences with VIPs and how you handled tricky situations!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key achievements and relevant experience shine through without any fluff!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Trafigura
✨Know Your F&B Basics
Brush up on your food and beverage knowledge, especially if you're serving high-profile guests. Familiarise yourself with common drinks, dietary restrictions, and how to present food elegantly. This will show that you’re prepared and can handle the responsibilities of the role.
✨Practice Your Communication Skills
Since this role involves a lot of interaction with guests and team members, practice clear and confident communication. Role-play common scenarios, like welcoming a guest or coordinating a meeting, to ensure you come across as friendly and professional.
✨Showcase Your Team Spirit
This position requires teamwork, so be ready to discuss examples of how you've successfully worked in a team before. Highlight your ability to adapt and support others, especially in fast-paced environments, as this will resonate well with the interviewers.
✨Be Ready for Situational Questions
Prepare for questions that assess your problem-solving skills and adaptability. Think of past experiences where you had to think on your feet or manage unexpected changes, and be ready to share those stories during the interview.