Technical Support Engineer
Date: 2026-10-03T12:17:27
Location: Trafford Park, Greater Manchester, GB, M17 1
Employment Type: Full Time
Application Deadline: 2026-11-03T00:03:02.323
Salary Range: 30000 - 40000
Key Objectives of the Role
- Ensure that all prebuilt / preconfigured solutions / systems and hardware is configured and setup in line with Manufacturer, IT and Cyber best practices
- Provide responsive, hands-on support for our field-based engineers, systems and customers
- Commissioning support for our professional services team
- Maintain documentation for processes, systems, assets, and credentials
- Play a key role in transitioning legacy systems to new solutions
Overall Purpose of the Role
This hands-on role goes beyond traditional support - offering hands on involvement in new solutions and physical hardware. We're a small, agile team that values collaboration and impact. If you enjoy variety, ownership, and working across systems that truly matter to the business - we want to hear from you. In this role, you'll:
- Preconfigure and prebuild security / IT systems before they ship to customer sites. This will involve setting up networks, servers, workstations and a variety of IOT devices.
- FAT testing of systems and solutions in our Manchester facility.
- Commissioning support for our professional services team - This will involve working with the customer to extract requirements and data from existing systems, designing a migration methodology and then migrating information into new systems in the required formats.
- Provide remote technical support via service desk / telephone / OOH for field-based engineering teams.
- Support platform / system / security upgrades on customer / hosted / maintained systems.
- Maintain / Create documentation for systems and processes.
Qualifications, Knowledge, Skill and Experience (Required to perform the job)
Essential
- Good understanding of IP Networking, switches, firewalls, routers and VPNs.
- IT Support / helpdesk experience
- Experience of Patching, System upgrades, Remote access support
- Strong communication and a self-driven approach
Desirable
- Experience with FAT testing
- Familiarity with SQL / Database technologies
- Experience integrating platforms and systems
- Active certifications in relevant Security / IT / Networking areas
Personal Qualities
- Self-motivated and proactive
- Strong analytical and problem-solving mindset
- Comfortable working in a dynamic, small-team environment
- Holds a full UK driving licence and has access to own transport
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variety of IOT devices.
- FAT testing of systems and solutions in our Manchester facility. Commissioning support for our professional services team - This will involve working with the customer to extract requirements and data from existing systems, designing a migration methodology and then migrating information into new systems in the required formats. Provide remote technical support via service desk / telephone / OOH for field-based engineering teams. Support platform / system / security upgrades on customer / hosted / maintained systems. Maintain / Create documentation for systems and processes. Qualifications, Knowledge, Skill and Experience (Required to perform the job) Essential Good understanding of IP Networking, switches, firewalls, routers and VPNs. IT Support / helpdesk experience Experience of Patching, System upgrades, Remote access support Strong communication and a self-driven approach Desirable Experience with FAT testing
- Familiarity with SQL / Database technologies
- Experience integrating platforms and systems
- Active certifications in relevant Security / IT / Networking areas
- Personal Qualities Self-motivated and proactive Strong analytical and problem-solving mindset Comfortable working in a dynamic, small-team environment Holds a full UK driving licence and has access to own transport
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Technical Support Engineer in Stretford employer: Trafford Park
Trafford Park offers an exciting opportunity for a Product Buying Admin Coordinator to thrive in a dynamic and supportive work environment just outside Manchester city centre. With a strong emphasis on employee growth, you will benefit from hands-on experience in the product lifecycle, alongside a culture that values initiative and accuracy. Join us to develop your career in Buying while enjoying the perks of a vibrant team atmosphere and convenient location.
