At a Glance
- Tasks: Support customers, process orders, and assist with accounts administration.
- Company: Join a dynamic team in Trafford Park with a focus on customer service.
- Benefits: Earn £12.71 per hour with flexible part-time hours and potential for permanent role.
- Other info: Opportunity for career growth and learning in a friendly team.
- Why this job: Gain valuable experience in customer service and accounts while working in a supportive environment.
- Qualifications: Customer-focused, organised, and familiar with Xero or basic accounts administration.
The predicted salary is between 12.71 - 12.71 £ per hour.
We're looking for a Customer, Sales & Accounts Administrator to join our team in Trafford Park. This is a varied part-time role with a 70/30 split: 70% Customer Service & Sales Administration and 30% Basic Accounts & Finance Administration.
You'll be responsible for supporting customers, processing orders, assisting the sales team and helping with day-to-day accounts administration.
Key Responsibilities
- Deal with customer enquiries by phone, email and in person
- Provide a friendly, professional and helpful service
- Handle customer queries and complaints
- Resolve issues where possible and escape when required
- Process customer orders from enquiry through to delivery
- Prepare quotations, invoices and delivery notes
- Liaise with warehouse and purchasing teams
- Keep customers updated on order and delivery progress
- Maintain accurate customer records and CRM information
- Support the sales team with administration
- Help manage and follow up sales leads
- Assist with customer communications, promotions and campaigns
- Record customer feedback and help identify ways to improve service
Accounts & Finance - 30%
- Monitor and manage the company accounts inbox
- Respond to or direct accounts queries
- Upload supplier invoices and financial documents into Xero
- Carry out basic accounts administration in Xero
- Check invoice information for accuracy
- Match or allocate transactions where appropriate
- Deal with customer and supplier account queries
- Assist with invoice and payment queries
- Follow up outstanding issues
- Liaise with customers, suppliers and internal teams
- Support the wider accounts function with general administration
About You
We’re looking for someone who is:
- Customer-focused and friendly
- Organised and able to manage multiple tasks
- Confident communicating by phone and email
- Accurate with excellent attention to detail
- Comfortable dealing with customer queries and resolving problems
- A good team player who is also able to work independently
- Proactive and willing to learn
Hours & Contract
Monday, Tuesday and Friday Approximately 5 hours per day. Flexibility to increase to 6 hours per day for the right candidate. We’re flexible on the exact start and finish times. Temporary position initially, with the opportunity to become permanent.
If you're organised, customer-focused and have some experience with Xero and basic accounts administration, we'd love to hear from you.
Account Administrator in Stretford employer: Trafford Park
Trafford Park offers an exciting opportunity for a Product Buying Admin Coordinator to thrive in a dynamic and supportive work environment just outside Manchester city centre. With a strong emphasis on employee growth, you will benefit from hands-on experience in the product lifecycle, alongside a culture that values initiative and accuracy. Join us to develop your career in Buying while enjoying the perks of a vibrant team atmosphere and convenient location.
StudySmarter Expert Advice🤫
We think this is how you could land Account Administrator in Stretford
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Trafford Park and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Trafford Park and let us see your personality shine through!
We think you need these skills to ace Account Administrator in Stretford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Trafford Park.
Get Familiar with Our Brand:Before applying, take some time to learn about Trafford Park and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Trafford Park
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Trafford Park.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Trafford Park will surely appreciate.
