At a Glance
- Tasks: Provide IT support and develop skills in a professional team environment.
- Company: Trafford Council, dedicated to making the borough thrive for all residents.
- Benefits: Gain valuable experience, complete a Level 3 apprenticeship, and enhance your career prospects.
- Other info: 90% of apprentices secure permanent roles after completing the programme.
- Why this job: Join a mission-driven team and make a real difference in your community.
- Qualifications: GCSEs in any subject (3+) and Maths & English (3+).
The predicted salary is between 18000 - 25000 £ per year.
As part of the wider IT and Digital Services, the role will involve being part of a professional team delivering a wide range of IT support to internal customers.
About the Employer: Trafford Council, alongside partners in the public, private and third sectors, works towards a shared vision: Trafford – where all our residents, businesses and communities thrive. At the heart of this vision is a common cause – to make Trafford a better borough, where everyone has a chance to succeed and where everybody has a voice. We are committed to working together across services and agencies to close inequality gaps and make the best use of our resources.
What You'll Do:
- Work effectively on Trafford IT systems, ensuring all support requests are logged accurately and in a timely manner on the relevant ticketing system.
- Work in a supported learning environment to develop skills and knowledge to complete the Level 3 Information Communications Technician apprenticeship.
- Undertake a range of IT and general administration duties to contribute to the achievement of team objectives.
- Participate in a development programme (on-site and off-site), completing your learning plan including exams, workbooks and evidence of development.
- Work closely with QA and develop positive relationships with colleagues and key stakeholders.
- Support the IT Service to resolve IT related issues over the phone, via the IT hub system and during face-to-face bookings.
- Update and manage incidents through the system within SLA, performing initial triage to resolve requests without escalation where possible.
- Deliver technical support across platforms, diagnosing basic computer hardware and software faults using effective questioning and communication.
- Identify and escalate service issues or improvement opportunities, ensuring communication with customers and escalation within agreed SLA.
- Assist with software and hardware builds/rebuilds, installation, configuration, troubleshooting, project support and undertake other duties as required by management.
Training Outcome: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.
Skills Required:
- Communication skills
- Attention to detail
- Organisation skills
- Problem solving skills
- Team working
Qualifications:
- Essential – GCSE – 3 of any subject – 4+ (A*–C)
- Essential – GCSE – Maths & English – 3+ (D or above)
Course Information:
- Course: Information Communications Technician (Level 3)
- Level: 3
- Route: Digital
- Apprenticeship Level: Advanced
Working Arrangements:
- Working Week: Monday to Friday, 8am – 4pm
- Expected Duration: 1 Year 5 Months
- Training Provider: QA LIMITED
IT Apprentice in Stretford employer: Trafford Metropolitan Borough Council
Trafford Council is an exceptional employer that prioritises the growth and development of its employees, particularly through its IT Apprentice programme. With a strong commitment to fostering a supportive work culture, employees benefit from hands-on training, mentorship, and a clear pathway to permanent employment, all while contributing to the betterment of the Trafford community. The collaborative environment encourages innovation and teamwork, making it an ideal place for aspiring IT professionals to thrive.
Contact Details:
Trafford Metropolitan Borough Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Apprentice in Stretford
✨Get Involved in Tech Communities
Dive into local tech meetups or online forums specific to IT consulting. Engaging with like-minded folks not only sharpens your knowledge but also opens doors to apprenticeship opportunities at firms like Trafford Metropolitan Borough Council.
✨Leverage Your University Resources
Universities often have exclusive partnerships with companies for apprenticeship placements. Hit up your career services and see if Trafford Metropolitan Borough Council is on their radar – they might even have insider info on application timelines!
✨Show Off Your Tech Projects
Create a simple portfolio showcasing any relevant projects or coursework you’ve done. This could be a website or a GitHub repo. When you apply to Trafford Metropolitan Borough Council, having a tangible demonstration of your skills can really set you apart.
✨Join Apprenticeship Fairs
Keep an eye out for apprenticeship and career fairs focused on tech. It's a brilliant way to meet recruiters from companies like Trafford Metropolitan Borough Council directly! Plus, you can practice your elevator pitch face-to-face.
We think you need these skills to ace IT Apprentice in Stretford
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, it’s all about your technical know-how. Make sure your CV highlights any programming languages, software, or tools you’ve worked with, even if it was just a school project. If you’ve completed any relevant courses or certifications, let those shine!
Think Like a Consultant:Your cover letter is your chance to demonstrate that you've got the consulting mindset. Bring in examples of how you've solved problems in the past or contributed to team projects, showing your analytical skills. Companies like Trafford Metropolitan Borough Council want to see that you can think critically and adapt!
Tailor Your Application to IT Consulting:Don't just send the same application everywhere. For Trafford Metropolitan Borough Council, make sure you mention their specific projects or values that resonate with you. This shows you're genuinely interested and not just sending your CV on a whim. Personalisation goes a long way!
Get Your Online Presence Right:Since you're applying for an apprenticeship, having a professional online presence is key! Consider linking to your GitHub or any tech-related projects you've been part of. It gives us a peek into your practical skills and can really make your application stand out!
How to prepare for a job interview at Trafford Metropolitan Borough Council
✨Show Off Your Technical Know-How
In IT consulting, having a grasp of the technical tools and systems used in the industry is key. Be prepared to discuss any relevant software or methodologies you've learned about, like Agile or specific programming languages. Even if you haven't used them extensively, demonstrating your familiarity can set you apart!
✨Discuss Problem-Solving Scenarios
Consulting is all about solving problems for clients. Think about any experiences, whether from school projects or personal interests, where you tackled a challenge. Be ready to explain your thought process in detail, as this shows your analytical thinking and how you approach issues—both vital in this field!
✨Highlight Your Willingness to Learn
As an apprenticeship candidate, they're looking for potential and eagerness to grow. Make sure you convey your enthusiasm for learning new skills and adapting to new technologies. Share examples of how you've taken the initiative in the past to expand your knowledge—whether through online courses or tech clubs!
✨Be Ready for Behavioural Questions
Expect to face a few behavioural questions, where you'll need to showcase your teamwork and communication skills. Prepare examples from your experiences in school or group projects that reflect your ability to collaborate and contribute effectively. This is vital in consulting, as you'll be working with teams and clients regularly!
