Trainee Duty Manager - Manchester, Greater Manchester

Trainee Duty Manager – Manchester, Greater Manchester Due to business development and growth Trafford Leisure is looking for outstanding people to join our team, in the role of a Trainee Duty Manager. Location: Altrincham (due to open in early 2025) , Urmston, Sale or Stretford. Salary: £12.92 per hour Hours: 39 hours per week Trafford Leisure is a community interest company, we exist to benefit the Trafford community and we are committed to being a responsible and sustainable employer. We are the largest operator of sport and leisure facilities in Trafford, operating nine indoor facilities, one golf course and driving range and 31 outdoor football pitches, attracting over 2 million visits per year and employing a workforce of over 300 people. Our team support, guide and motivate people and communities to get healthy and be active and we want YOU to become part of our fantastic team. This is a pivotal point in our evolution as Trafford Council invest millions of pounds into the 5 main indoor leisure facilities in Trafford over the next 5 years. The ambitious investment program will see the portfolio of centres transformed into fit for purpose, accessible, inspiring spaces under a new brand of for future generations to come. Alongside this we need to ensure we have a developed a committed team across Trafford Leisure to allow us to continue delivering the best service to our customer to help create opportunities for them to move more and live longer, healthier, happier lives. Who are we? Trafford Leisure is a community interest company, we exist to benefit the Trafford community and we are committed to being a responsible and sustainable employer. We are the largest operator of sport and leisure facilities in Trafford, operating nine indoor facilities, one golf course and driving range and 31 outdoor football pitches, attracting over 2 million visits per year and employing a workforce of over 300 people. Our team support, guide and motivate people and communities to get healthy and be active and we want YOU to become part of our fantastic team. The role: In this role you will be responsible for:- Provide excellent customer service, ensuring all visitors feel welcome and valued. Assist the Duty Manager with daily operations, including opening, closing, and ensuring smooth facility management. Manage difficult situations and guide the team in resolving customer concerns effectively. Collaborate with other teams to ensure consistent, high-quality service for all customers. Work with your Manager to identify areas for service improvement and share ideas to meet customer needs. Greet visitors warmly, respond to inquiries, and ensure customer satisfaction. Support sales and retention efforts by engaging with customers, generating leads, and building long-term relationships. Ensure equipment is clean, safe, and ready for use. Prepare activity areas and equipment to align with scheduled programmes. Provide lifeguard support, maintaining a safe swimming environment for all customers. We are looking for motivated, proactive and enthusiastic individual’s to join our team at an exciting period of change for Trafford Leisure. To be successful in this role you must hold a current National Pool Lifeguard Qualification and preferably a current First Aid at Work qualification. The ideal candidate will embody the Trafford Leisure Values of Making a Difference, being Open and Honest, Valuing Diversity and bringing Energy & Empathy into all ways of working. Working Hours: 39 hours a week Primary Location: Your primary location will be one of our Leisure Centres based in either Altrincham (due to open in early 2025) , Urmston, Sale or Stretford. What you can expect from us? Our business is led by a small, passionate and professional group of individuals. We work together to support and lead our dedicated teams across the organisation which despite its size and number of locations has a fantastic family feel. As one of its strongest assets, we focus our attention on the people we employ, by providing training and continual development, only through this can we achieve the high levels of service and provision to our customers. As well as training and development as a Trafford Leisure employee you will be rewarded with; £12.92 per hour A progressive, structured and supportive environment in which to work Pension scheme 32 days holiday, raising incrementally to 38 days after 5-years’ service, (including 8 bank holiday’s and 2 Trafford Leisure days) Company sick pay Health and Ride 2 Work schemes Complementary Fitness Membership for you saving you up to £450 a year Heavily discounted Fitness Membership for up to 5 of your Family & Friends saving each person up to £300 a year 24/7 access to a GP Employee health scheme – including Confidential Counselling Employee Assistant Programme which as an employee could claim back up to £1150 per year of healthcare costs Access to a Perks at Work scheme for discounts Access to Manchester Credit Union for savings and loans Equality, equity, diversity and inclusion ( EEDI) Equality, equity, diversity and inclusion is critical for the success of Trafford Leisure and the achievement of our vision. We aspire to being a diverse, inclusive and responsible employer as we recognise that having a diverse workforce is essential to bringing fresh ideas and perspectives to our organisation, so we particularly welcome applications from minority, marginalised and diverse groups, and we in turn promise a fair and unbiased recruitment process. The Next Steps We’re looking to appoint as soon as possible, so if this sounds like the perfect role for you, don’t delay, apply TODAY by completing an application form and attaching your CV! *Remember to specify the role and Centre you are applying for. Closing date for applications is 13 th December 2024. We do not accept speculative CV from Agencies and any CV’s received will be treated as a gift.