Duty Manager in Manchester

Trafford Leisure have an exciting opportunity for a Duty Manager to join our team.

Hours: 39 hours per week – this role includes a mix of early mornings, evenings, and weekend shifts

Salary: £15.65 per hour

Contract Type: Permanent

Why Join Us:

Trafford Leisure is a community focused leisure operator and Community Interest Company, delivering sport, physical activity, and wellbeing services on behalf of Trafford Council. Our purpose is simple and powerful: to inspire and create opportunities for the people of Trafford to move more every day and live longer, healthier, happier lives.

We exist to benefit our communities, not shareholders. As a social enterprise, we balance financial sustainability with social impact, reinvesting into facilities, programmes, and partnerships that improve health, reduce inequality, and strengthen community wellbeing across Trafford’s diverse neighbourhoods.

Working through our customer facing move brand and our evidence led Trafford Leisure brand, we deliver inclusive leisure centres, community programmes, health and wellbeing initiatives, and strategic partnerships that support behaviour change at scale. Movement is central to everything we do, because we believe it is a catalyst for better health, stronger communities, and positive life outcomes.

We are an ambitious organisation with a clear social purpose, committed to inclusion, innovation, and working collaboratively with partners, communities, and colleagues for the benefit of our Trafford community.

The Role of Duty Manager:

Our Duty Managers are at the heart of our centres, leading shifts to support the team in delivering programmes and activities while ensuring excellent standards and service.

You will spend your time supporting and developing your team, helping them reach their potential and ensuring they are confident and effective in their roles.

Working alongside your management team, you will use your experience and knowledge to ensure that Trafford Leisure and your centre are continuously improving.

This is a hands-on operational role, involving regular presence across all areas of the centre including reception, poolside, gym, and studios. You’ll work closely with the General Manager to deliver Trafford Leisure’s vision, purpose, and strategic outcomes.

Key Responsibilities of a Duty Manager:

• Overseeing the day-to-day operation of the centre, supporting and developing all programme and activity areas.
• Driving forward the standards of Trafford Leisure, ensuring customers receive excellent service.
• Leading, coaching, and developing the Senior/Leisure Attendant team.
• Supporting the General Manager with key performance information, using data to identify improvements and opportunities.
• Ensuring a safe, efficient, and customer-focused environment at all times.
• Participating in a shift rotation, including early mornings, evenings, and weekends.

To be successful in the role of Duty Manager, you must have;

• A recognised qualification in Leisure Management, Sports Development, or a related subject.
• National Pool Lifeguard Qualification (NPLQ) and First Aid at Work.
• Experience as a Key Holder within a leisure, sporting, or similar customer-facing environment.
• Experience managing or supervising an operational team.
• Strong communication skills, confidence in decision-making, and the ability to remain calm under pressure.
• A passion for creating a safe, inclusive, and motivating environment for customers and colleagues.

We do not accept speculative CVs from agencies; any CVs received will be treated as a gift.

We look forward to receiving your application.

Closing Date:Monday 28 September 2026

Equality, equity, diversity, and inclusionare critical to the success of Trafford Leisure and the achievement of our vision. We aspire to be a diverse, inclusive, and responsible employer. We recognise that a diverse workforce brings fresh ideas and perspectives to our organisation, so we particularly welcome applications from minority, marginalised, and underrepresented groups. In return, we promise a fair and unbiased recruitment process.