At a Glance
- Tasks: Provide effective triage service and support housing options for those in need.
- Company: Join a supportive team dedicated to making a difference in the Trafford community.
- Benefits: Enjoy 26 days of leave, flexible perks, and a generous pension scheme.
- Other info: Participate in wellbeing events and connect with colleagues through staff forums.
- Why this job: Make a real impact while enjoying flexible working arrangements and personal development opportunities.
- Qualifications: Strong organisational skills and experience with Microsoft Office are essential.
The predicted salary is between 30000 - 40000 £ per year.
Working Pattern: Full time
Working Arrangement: Monday – Friday / 36.25 flexible working hours
Interview Date/Type: Face to face
SMART Working: We aim to offer flexibility wherever possible. Many of our colleagues work from home one or more days a week and/or adjust their hours. We call this SMART working – giving you the freedom to shape your working pattern around your life, whilst still delivering great outcomes. Speak with the hiring manager about the range of flexible working options available for this role.
About the Role: We currently have an exciting vacancy within our team to enable us to continue to build on our success and bring new experience, knowledge and ideas into the team. Our Housing Options Service Trafford (HOST) Team is based at offices in Sale Waterside. The team carries out the housing advice, options and homelessness functions for Trafford borough. This includes homelessness prevention, homelessness assessment and the provision of housing options, emergency and temporary accommodation for people in housing need in Trafford.
Responsibilities:
- Provide an effective triage service for the HOST Team.
- Deal with customers and partner agency enquiries on a day‑to‑day basis.
- Support the Housing Options and Temporary Accommodation Teams in different areas of the service.
About You:
- Comfortable working independently and within a team, meeting deadlines and working under pressure.
- Knowledge of administration practices and processes, data protection principles, safeguarding and housing legislation (desirable).
- Experience utilising Microsoft Office Outlook, Word and Excel (essential).
- Ability to use spreadsheets to produce data accurately and efficiently with minimal supervision, demonstrate good organisational skills, and plan and prioritise workload to meet the needs of the team.
- Self‑motivated, strong project support background, initiative and independence, drive, determination, and excellent relationship skills.
Benefits:
- Generous Leave: 26 days of annual leave (plus bank holidays), with options to carry over or buy extra days.
- Flexible Perks: Discounts on car leasing, cycle to work, home tech, plus family friendly policies and hybrid working.
- Pension: Join our generous Local Government Pension Scheme for peace of mind.
- Development: Leadership programmes such as EPIC Manager and LEAP into leadership, plus access to specialist qualifications and personal coaching.
- Wellbeing: Guided wellbeing walks, tea and talk sessions, and events such as World Mental Health and National Fitness Day.
- Connect: Staff forums and Let’s Talk events to network, share ideas and hear about the exciting work happening across our council.
- Celebrate: Annual Time to Shine event, EPIC Star Awards.
Key Information:
- Pre‑Employment Checks: verification of right to work in the UK, two satisfactory references and a medical check. Some roles may also require a DBS check and/or police vetting.
- We are not a licensed sponsor and cannot support with work visas.
- Privacy Notice: We respect your privacy. For details on how we collect, process, and protect your data, refer to the recruitment and employment privacy notice.
Triage Officer in Trafford employer: Trafford Council
As a Triage Officer within our Housing Options Service Trafford (HOST) Team, you will thrive in a supportive and flexible work environment that prioritises your well-being and professional growth. With generous leave, access to leadership programmes, and a commitment to SMART working, we empower our employees to balance their personal and professional lives while making a meaningful impact in the community. Join us in Sale Waterside, where collaboration and innovation are at the heart of our culture, ensuring you feel valued and inspired every day.
StudySmarter Expert Advice🤫
We think this is how you could land Triage Officer in Trafford
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like Trafford Council, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like Trafford Council and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Triage Officer in Trafford
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Trafford Council and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Trafford Council
✨Get to Know Public Sector Values
Before your interview with Trafford Council, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Trafford Council.
