At a Glance
- Tasks: Support the Housing Options Team to increase private sector accommodation for homeless households.
- Company: Join Trafford Council, dedicated to community support and development.
- Benefits: Enjoy 26 days annual leave, flexible perks, and a generous pension scheme.
- Other info: Opportunities for personal coaching and leadership development await you.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Experience in customer service and teamwork, with strong IT skills.
The predicted salary is between 30000 - 40000 € per year.
We currently have an exciting vacancy within the Housing Options Team based in Sale. In the role of a Private Rented Sector Support Officer, you will support the PRS Lead within HOST to increase the portfolio of private sector accommodation in Trafford that can be utilised for homeless households. You will also support with sign-ups, property inspections and monitoring of rent accounts and contribute towards the efficient and effective management of the Emergency and Temporary accommodation by liaising with the Temporary Accommodation Team and HOST Officers. You will be required to deal with enquiries that assist residents and landlords and arrange furniture packages and deliveries to the properties within the HOST portfolio.
We are looking for someone who is self-motivated and organised with experience in a similar role who has delivered high customer service standards and understands the different needs of different customers. You should have experience of working within a multi-functional team and communicating with partners and key stakeholders with a proven track record of delivering an excellent range of services to a diverse community. You must understand the requirements of the General Data Protection legislation and principles, with a knowledge of safeguarding and safeguarding responsibilities and experience of guiding or advising on standard procedures and processes.
You must be proficient in the use of IT software packages, including databases and the use of spreadsheets, inputting and calculating with accuracy and be able to communicate effectively with clients either verbally or in writing and to establish excellent working relationships with colleagues at all levels. You must be able to work independently under pressure and to plan and prioritise your own workload to meet own and team deadlines and changes in priority, with the ability to draft standard and non-standard documentation using corporate templates, reports and spreadsheets, accurately, efficiently and with minimal supervision. You must be able to work as part of a team and on your own initiative, including an ability to respond independently to unexpected problems and situations.
This advert may close early if we receive a high number of applications, so please apply as soon as possible.
Alongside a competitive salary, we offer a wide range of benefits designed to support your wellbeing, development and work-life balance:
- Generous Leave: Start with 26 days of annual leave (plus bank holidays), with options to carry over or buy extra days.
- Flexible Perks: Discounts on car leasing, cycle to work, home tech, plus family-friendly policies and hybrid working.
- Invest in your future: Join our generous Local Government Pension Scheme for peace of mind.
- Grow with us: We’ll support your development at every stage! Through leadership programmes like our EPIC Manager, LEAP into leadership and senior leadership. Plus, you’ll have access to specialist qualifications and personal coaching to unlock your full potential.
- Wellbeing First: Guided wellbeing walks and “Tea and Talk” sessions, and events like World Mental Health and National Fitness Day.
- Connect with us: Connect with colleagues through our staff forums or join our Let’s Talk events to network, share ideas, and hear about the exciting work happening across our council.
- Be Celebrated: For all your hard work, ideas and contributions through our annual Time to Shine event, our cheers for peers’ scheme or through our EPIC Star Awards.
If offered a role, as a minimum we’ll need to verify your right to work in the UK, receive two satisfactory references, and a medical check. Some roles may also require a DBS check and/or police vetting, which will be noted on the role profile.
Please note: We are not a licensed sponsor and will not be able to support you with a work visa.
We respect your privacy. For details on how we collect, process, and protect your data, please see the Recruitment and employment privacy notice, Trafford Council privacy notice, Trafford Council.
Contact: Tarlok.digwa@trafford.gov.uk
Private Sector Support Officer in Trafford employer: Trafford Council
Join Trafford Council as a Private Sector Support Officer and experience a fulfilling career dedicated to supporting homeless households in the vibrant community of Sale. With generous leave, flexible perks, and a strong commitment to employee development through leadership programmes and personal coaching, we prioritise your wellbeing and growth. Our inclusive work culture encourages collaboration and innovation, making it an excellent place for those looking to make a meaningful impact while enjoying a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Private Sector Support Officer in Trafford
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when it’s your turn to shine during the actual interview.
✨Tip Number 3
Don’t forget to ask questions! Prepare a few thoughtful questions to ask at the end of your interview. This shows that you’re engaged and gives you a chance to find out if the role is right for you too.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you on their radar as they make their decision.
We think you need these skills to ace Private Sector Support Officer in Trafford
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your experience aligns with the role of Private Sector Support Officer. Use keywords from the job description to show we’re on the same page!
Show Off Your Customer Service Skills:Since this role involves dealing with residents and landlords, it’s crucial to showcase your customer service experience. Share specific examples of how you’ve delivered high standards in previous roles to impress us!
Be Clear and Concise:When drafting your application, keep it clear and to the point. We appreciate well-structured documents that are easy to read, so make sure to organise your thoughts and use bullet points where necessary.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Trafford Council
✨Know Your Stuff
Make sure you understand the role of a Private Sector Support Officer inside out. Familiarise yourself with the Housing Options Team's objectives and how they support homeless households. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered high customer service standards. Think about how you've dealt with diverse customers and what strategies you used to meet their needs. This will demonstrate your ability to connect with residents and landlords effectively.
✨Brush Up on Data Protection Knowledge
Since understanding General Data Protection legislation is crucial for this role, make sure you can discuss its principles clearly. Be ready to explain how you would handle sensitive information and ensure compliance, as this will show your awareness of safeguarding responsibilities.
✨Demonstrate Teamwork and Independence
Think of situations where you've successfully worked both as part of a team and independently. Be prepared to share how you prioritised tasks under pressure and tackled unexpected challenges. This will highlight your organisational skills and adaptability, which are key for this role.
