Private Sector Lead in Trafford

Working Pattern: Monday to Friday

Working Arrangement: Hybrid

Fixed Term End Date: 12 months from start date

Interview Type: Face to face

SMART Working: We aim to offer flexibility wherever possible. Many of our colleagues work from home one or more days a week and/or adjust their hours. We call this SMART working - giving you the freedom to shape your working pattern around your life, whilst still delivering great outcomes. Speak with the hiring manager about the range of flexible working options available for this role.

About the Role… We currently have an exciting vacancy within the Housing Options Team. In the role of a Private Rented Sector Lead Officer, you will be responsible for securing emergency Temporary Accommodation via the Private Rented Sector, and ensuring all properties are used within the legislative duty. You will support the delivery of new initiatives in the private rented sector, aimed at supporting customers to move on from emergency accommodation and ultimately reducing the demands on temporary accommodation.

• Responsibilities also include delivering the Rental Bond Scheme, with a key focus on private sector engagement to maximise housing supply through various means, including bringing long-term empty homes back into use achievable through partnership working.
• You will provide a highly visible service, engaging with vulnerable customers on a day-to-day basis to gain a deep understanding of their needs/priorities, and developing outcome-focused action plans that meet their aspirations.
• You will also support Sign-ups, property inspections and monitoring of rent accounts and contribute towards the efficient and effective management of the Emergency and Temporary accommodation by liaising with the Temporary Accommodation Team and HOST Officers.
• Dealing with enquiries that assist residents and landlords and arrange furniture packages and deliveries to the properties within the HOST portfolio will also be part of the role.

About You… We are looking for someone who is self-motivated and organised with experience in a similar role who has delivered high customer service standards and understands the different needs of different customers. You should have proven experience of working in a housing, tenancy management or neighbourhood management role alongside experience of letting properties, void management and the allocations processes through choice-based lettings.

• You should have experience of working within a multi-functional team and communicating with partners and key stakeholders with a proven track record of delivering an excellent range of services to a diverse community.
• You must understand the requirements of the General Data Protection legislation and principles, with a knowledge of safeguarding and safeguarding responsibilities and experience of guiding or advising on standard procedures and processes.
• You must be proficient in the use of IT software packages, including databases and the use of spreadsheets, inputting and calculating with accuracy and be able to communicate effectively with clients either verbally or in writing and to establish excellent working relationships with colleagues at all levels.
• You must be able to work independently under pressure and to plan and prioritise own workload to meet own and team deadlines and changes in priority, with the ability to draft standard and non-standard documentation using corporate templates, reports and spreadsheets, accurately, efficiently and with minimal supervision.
• You must be able to work as part of a team and on own initiative, including an ability to respond independently to unexpected problems and situations.

About us... Trafford is a vibrant, inclusive borough at the heart of Greater Manchester. Home to 235,000 residents, four thriving town centres, over 11,000 businesses, and 60+ parks and green spaces. We’re a place where community and opportunity meet. With excellent transport links, a proud heritage as the birthplace of the NHS, world-class sporting venues and outstanding schools, Trafford is a fantastic place to live, work, and thrive.

Why Trafford? We’re more than just a local authority; we’re a team of passionate people committed to making a real difference. We deliver essential services that matter, from education and social care to business support, licensing, libraries and leisure and much more. No matter what your role is with us, you will help us to create a borough where all our “residents, businesses and communities thrive.”

Our Culture... Our values are at the heart of everything we do. They’re not just words on a wall, they shape how we work together, make decisions, and support each other every day. They help us create a workplace where everyone feels valued, heard, and inspired to do their best. If you share these values and want your work to have real purpose and impact, Trafford is the perfect place to grow your career.

What you'll love about working with us... Alongside a competitive salary, we offer a wide range of benefits designed to support your wellbeing, development and work-life balance:

• Generous Leave: Start with 26 days of annual leave (plus bank holidays), with options to carry over or buy extra days.
• Flexible Perks: Discounts on car leasing, cycle to work, home tech, plus family friendly policies and hybrid working.
• Invest in your future: Join our generous Local Government Pension Scheme for peace of mind.
• Grow with us: We'll support your development at every stage! Through leadership programmes like our EPIC Manager, LEAP into leadership and senior leadership. Plus, you'll have access to specialist qualifications and personal coaching to unlock your full potential.
• Wellbeing First: Guided wellbeing walks and “Tea and Talk” sessions, and events like World Mental Health and National Fitness Day.
• Connect with us: Connect with colleagues through our staff forums or join our Let’s Talk events to network, share ideas, and hear about the exciting work happening across our council.
• Be Celebrated: For all your hard work, ideas and contributions through at our annual Time to Shine event, our cheers for peers’ scheme or through our EPIC Star Awards.

Key Information... Pre-Employment Checks: If offered a role, as a minimum we’ll need to verify your right to work in the UK, receive two satisfactory references, and medical check. Some roles may also require a DBS check and/or police vetting, which will be noted on the role profile. Please note: We are not a licensed sponsor and will not be able to support with your work visa.

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