Tenancy Support Officer in Stretford

Working Pattern: Monday - Friday

Fixed Term End Date: 30/06/2027

SMART Working: We aim to offer flexibility wherever possible. Many of our colleagues work from home one or more days a week and/or adjust their hours. We call this SMART working – giving you the freedom to shape your working pattern around your life, whilst still delivering great outcomes. Speak with the hiring manager about the range of flexible working options available for this role.

About the Role: In the role of Tenancy Support Officer, you will provide support to vulnerable clients within their own homes by empowering the client with the skills to lead an independent life within the community so they can maintain their tenancy. You will also be expected to provide a comprehensive support assessment, a holistic support plan and review meetings to clients who come from a variety of challenging client groups including, but not limited to, homeless singles and families with complex needs, people fleeing or experiencing domestic abuse, care leavers aged 16‑17 years old and rough sleepers.

About You: We want someone with 1–2 years’ experience in a similar role delivering homelessness prevention, resettlement and housing‑related support services with proven experience of working within a multi‑functional team and partners to deliver a range of services to a diverse community. We also want people with experience of successfully meeting individual set targets for key tenancy support areas, including tenancy sustainment, financial inclusion, health, education and employment, safeguarding and delivering homelessness prevention, resettlement and housing related support services. You must have the ability to maintain accurate records and produce reports and an understanding of financial control principles and procedures. Experience in dealing with vulnerable customers and customers who may display challenging and disagreeable behaviour is preferable, with the ability to adapt to change and challenges in a positive manner. Drive, determination and excellent relationship skills are also important so if you think you have what we’re looking for then please apply. You must be proficient in the use of IT software packages, including databases and the use of spreadsheets, inputting and calculating with accuracy and be able to communicate effectively with clients either verbally or in writing and to establish excellent working relationships with colleagues at all levels. We are looking for someone with the ability to work independently under pressure and to plan and prioritise own workload to meet own and team deadlines and changes in priority, with the ability to draft standard and non‑standard documentation using corporate templates, reports and spreadsheets, accurately, efficiently and with minimal supervision. You must be able to work as part of a team and on own initiative, including the ability to respond independently to unexpected problems and situations.

Additional Information: Please note the advert may close early if we receive a high number of applications so do not delay in submitting your application.

What you’ll love about working with us:

• Generous Leave: Start with 26 days of annual leave (plus bank holidays), with options to carry over or buy extra days.
• Flexible Perks: Discounts on car leasing, cycle to work, home tech, plus family friendly policies and hybrid working.
• Invest in your future: Join our generous Local Government Pension Scheme for peace of mind.
• Grow with us: We’ll support your development at every stage! Through leadership programmes like our EPIC Manager, LEAP into leadership and senior leadership. Plus, you’ll have access to specialist qualifications and personal coaching to unlock your full potential.
• Wellbeing First: Guided wellbeing walks and “Tea and Talk” sessions, and events like World Mental Health and National Fitness Day.
• Connect with us: Connect with colleagues through our staff forums or join our Let’s Talk events to network, share ideas and hear about the exciting work happening across our council.
• Be Celebrated: For all your hard work, ideas and contributions through at our annual Time to Shine event, our cheers for peers’ scheme or through our EPIC Star Awards.

Key Information:

Pre‑Employment Checks: If offered a role, as a minimum we’ll need to verify your right to work in the UK, receive two satisfactory references and a medical check. Some roles may also require a DBS check and/or police vetting, which will be noted on the role profile. Please note: We are not a licensed sponsor and will not be able to support with your work visa.

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