Temporary accommodation Officer in Stretford

Working Pattern: Full time

Working Arrangement: Monday - Friday / 36.25 flexible working hours

Interview Date/Type: Face to face

SMART Working: We aim to offer flexibility wherever possible. Many of our colleagues work from home one or more days a week and/or adjust their hours. We call this SMART working - giving you the freedom to shape your working pattern around your life, whilst still delivering great outcomes. Speak with the hiring manager about the range of flexible working options available for this role.

About the Role: The main purpose of this role is to provide support to those households placed in temporary/emergency accommodation and to maximise income and eradicate debt owed to HOST for temporary/emergency accommodation, while protecting vulnerable clients, ensuring all households in temporary/emergency accommodation have been issued with the necessary license agreements and a rent account has been established, ensuring that all necessary Housing Benefit claims have been submitted. The Temporary Accommodation Officer will work alongside the Temporary Accommodation Move on Officer to ensure households have move-on pathways in place to reduce the time spent in this type of accommodation.

About You: We want someone with experience in delivering homelessness prevention, resettlement and housing-related support services with proven experience of working within a multi-functional team, with partners, to deliver a range of services to a diverse community. Experience of working within a housing environment dealing with tenant issues and dealing sensitively and effectively with all sections of the community within a customer-focused organization is preferable. You must have the ability to maintain accurate records and produce reports and an understanding of financial control principles and procedures. Experience in dealing with vulnerable customers and customers who may display challenging and disagreeable behaviour is preferable, with the ability to adapt to change and challenges in a positive manner. Drive, determination and excellent relationship skills are also important so if you think you have what we’re looking for then please apply. You must be proficient in the use of IT software packages, including databases and the use of spreadsheets, inputting and calculating with accuracy and be able to communicate effectively with clients either verbally or in writing and to establish excellent working relationships with colleagues at all levels. We are looking for someone with the ability to work independently under pressure and to plan and prioritise own workload to meet own and team deadlines and changes in priority, with the ability to draft standard and non-standard documentation using corporate templates, reports and spreadsheets, accurately, efficiently and with minimal supervision. You must be able to work as part of a team and on own initiative, including the ability to respond independently to unexpected problems and situations.

Benefits:

• Generous Leave: Start with 26 days of annual leave (plus bank holidays), with options to carry over or buy extra days.
• Flexible Perks: Discounts on car leasing, cycle to work, home tech, plus family friendly policies and hybrid working.
• Invest in your future: Join our generous Local Government Pension Scheme for peace of mind.
• Grow with us: We'll support your development at every stage! Through leadership programmes like our EPIC Manager, LEAP into leadership and senior leadership. Plus, you'll have access to specialist qualifications and personal coaching to unlock your full potential.
• Wellbeing First: Guided wellbeing walks and "Tea and Talk" sessions, and events like World Mental Health and National Fitness Day.
• Connect with us: Connect with colleagues through our staff forums or join our Let’s Talk events to network, share ideas, and hear about the exciting work happening across our council.
• Be Celebrated: For all your hard work, ideas and contributions through at our annual Time to Shine event, our cheers for peers’ scheme or through our EPIC Star Awards.

Key Information:

Pre-Employment Checks: If offered a role, as a minimum we’ll need to verify your right to work in the UK, receive two satisfactory references, and medical check. Trafford Council is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. All post holders are subject to pre-Employment safeguarding checks, including an enhanced Disclosure and Barring Check. Please note: We are not a licensed sponsor and will not be able to support with your work visa.

Privacy Notice: We respect your privacy. For details on how we collect, process, and protect your data, please see our recruitment and employment privacy notice.

For any questions or informal chat, you can get in contact with Tarlok Digwa at Tarlok.digwa@trafford.gov.uk.