At a Glance
- Tasks: Lead a dynamic team in recovering council tax and improving collection rates.
- Company: Join Trafford Council, a vibrant and inclusive local authority in Greater Manchester.
- Benefits: Enjoy flexible working, generous leave, and a supportive development culture.
- Other info: Hybrid working options available for a balanced work-life experience.
- Why this job: Make a real impact in your community while growing your career.
- Qualifications: 2+ years in council tax recovery and strong leadership skills required.
The predicted salary is between 23589 - 28831 £ per year.
Working Pattern: Full time
Working Arrangement: Hybrid
Interview Type: Face to face
SMART Working: We aim to offer flexibility wherever possible. Many of our colleagues work from home one or more days a week and/or adjust their hours. We call this SMART working - giving you the freedom to shape your working pattern around your life, whilst still delivering great outcomes. Speak with the hiring manager about the range of flexible working options available for this role.
About the Role… We currently have an exciting vacancy within our Revenues Recovery team to lead and shape the team to continue to achieve high levels of collection rates across our Council Tax, Housing Benefit Overpayments, Adult Social Care charges and Accounts Receivable teams. This is an exciting opportunity for a knowledgeable local taxation professional who wants to join a high-performing team and continue to drive improvement within our Service. You will report to the Revenues Manager and will be the main lead in referring cases to Legal Services for recovery in the courts, such as bankruptcy cases, insolvency county court judgements, charging orders etc. Liaising with and managing the Council’s Enforcement Agent contract in these areas is also a key task. This will also be a fantastic chance to develop your presentation skills in a court setting as you will lead on Liability Order courts for Council Tax. You will have responsibility, alongside the Revenues Manager, for developing recovery timetables and strategies that maximise income generation whilst appreciating the changing landscape of local taxation and the need to take a balanced approach. You will ensure the workload of the team is managed effectively and that deadlines are met whilst monitoring key outcomes and performance as well as developing new working practices in line with service demands and developing automation.
In return we will offer a career graded competitive salary, opportunities to learn and develop and great work life balance.
About You… You must have at least 2 years previous experience of working in a Council Tax environment and be willing and able to manage a large team of staff. This role will mainly be dealing with the Recovery of Council Tax (post liability). You will be IRRV qualified (Full/Tech/Apprenticeship) or have a willingness to obtain this qualification within 12 months, with up-to-date specialist knowledge including with proven experience of dealing with complex cases, including making discretionary decisions, and experience of delivering a difficult outcome to residents in a professional, sensitive but assertive manner. You will deliver a professional service to our customers and will adhere to the Council’s policies and procedures. You will take ownership of certain tasks and will work to deliver on targets set whilst maintaining a high quality of work. You will also be required to take responsibility for decisions you make and offer advice to the team where needed. The role is extremely fast-paced and as such you will need to be organised and able to deal with heavy workloads and work under pressure to ensure all tasks are covered whilst supporting and managing the Recovery teams. Excellent communication skills with both staff and customers are a key part of this role.
Additional Information… A DBS check will be required. You will have flexibility in terms of hybrid working at home and in the office.
About us... Trafford is a vibrant, inclusive borough at the heart of Greater Manchester. Home to 235,000 residents, four thriving town centres, over 11,000 businesses, and 60+ parks and green spaces. We’re a place where community and opportunity meet. With excellent transport links, a proud heritage as the birthplace of the NHS, world-class sporting venues and outstanding schools, Trafford is a fantastic place to live, work, and thrive.
Why Trafford? We’re more than just a local authority; we’re a team of passionate people committed to making a real difference. We deliver essential services that matter, from education and social care to business support, licensing, libraries and leisure and much more. No matter what your role is with us, you will help us to create a borough where all our “residents, businesses and communities thrive.”
Our Culture... Our values are at the heart of everything we do. They’re not just words on a wall, they shape how we work together, make decisions, and support each other every day. They help us create a workplace where everyone feels valued, heard, and inspired to do their best. If you share these values and want your work to have real purpose and impact, Trafford is the perfect place to grow your career.
What you'll love about working with us... Alongside a competitive salary, we offer a wide range of benefits designed to support your wellbeing, development and work-life balance:
- Generous Leave: Start with 26 days of annual leave (plus bank holidays), with options to carry over or buy extra days.
- Flexible Perks: Discounts on car leasing, cycle to work, home tech, plus family friendly policies and hybrid working.
- Invest in your future: Join our generous Local Government Pension Scheme for peace of mind.
- Grow with us: We’ll support your development at every stage! Through leadership programmes like our EPIC Manager, LEAP into leadership and senior leadership. Plus, you’ll have access to specialist qualifications and personal coaching to unlock your full potential.
- Wellbeing First: Guided wellbeing walks and “Tea and Talk” sessions, and events like World Mental Health and National Fitness Day.
- Connect with us: Connect with colleagues through our staff forums or join our Let’s Talk events to network, share ideas, and hear about the exciting work happening across our council.
- Be Celebrated: For all your hard work, ideas and contributions through at our annual Time to Shine event, our cheers for peers’ scheme or through our EPIC Star Awards.
Key Information... Pre-Employment Checks: If offered a role, as a minimum we’ll need to verify your right to work in the UK, receive two satisfactory references, and medical check. Some roles may also require a DBS check and/or police vetting, which will be noted on the role profile. Please note: We are not a licensed sponsor and will not be able to support with your work visa.
Privacy Notice: We respect your privacy. For details on how we collect, process, and protect your data, please click here: Recruitment and employment privacy notice | Trafford Council privacy notice | Trafford Council.
Senior Revenues Leader (Recovery) employer: Trafford Council
Trafford Council is an excellent employer, offering a dynamic work environment where you can make a meaningful impact on local services. With hybrid working options and a commitment to employee development, you will have the opportunity to grow your skills while contributing to a modern Audit and Assurance service that prioritises positive customer outcomes in a vibrant community.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Revenues Leader (Recovery)
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like Trafford Council, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like Trafford Council and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Senior Revenues Leader (Recovery)
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Trafford Council and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Trafford Council
✨Get to Know Public Sector Values
Before your interview with Trafford Council, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Trafford Council.
