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- Tasks: Provide effective triage service and support housing teams in Trafford.
- Company: Join Trafford Council, a vibrant and inclusive organisation.
- Benefits: 26 days annual leave, flexible perks, and a generous pension scheme.
- Why this job: Make a real difference in your community while developing your skills.
- Qualifications: Strong organisational skills and experience with IT software required.
- Other info: Enjoy a supportive culture with excellent career development opportunities.
The predicted salary is between 30000 - 40000 £ per year.
We currently have an exciting vacancy within our team to enable us to continue to build on our success and bring new experience, knowledge and ideas into the team. Our Housing Options Service Trafford (HOST) Team is based at offices in Sale Waterside. The team carries out the housing advice, options and homelessness functions for Trafford borough. This includes homelessness prevention, homelessness assessment and the provision of housing options, emergency and temporary accommodation for people in housing need in Trafford.
The purpose of the role is to provide an effective triage service for the HOST Team, dealing with customers and partner agency enquiries on a day-to-day basis and providing support to the Housing Options and Temporary Accommodation Teams in different areas of the service.
ResponsibilitiesThis role provides an effective triage service for the HOST Team, dealing with customer and partner agency enquiries on a day-to-day basis and supporting the Housing Options and Temporary Accommodation Teams across the service.
Candidate Profile- Comfortable working independently and within a team, thriving on meeting deadlines and working under pressure.
- Knowledge of administration practices and processes, data protection principles, safeguarding and housing legislation.
- Experience in utilising IT software packages such as Microsoft Office Outlook, Word and Excel, and ability to use spreadsheets to produce data accurately and efficiently.
- Good organisational skills, ability to plan and prioritise workload to meet team needs using Outlook, excel spreadsheets and physical inboxes.
- Self‑motivated, strong project support background, initiative and independence.
- Drive, determination, and excellent relationship skills.
- Alignment with our EPIC values.
Trafford is a vibrant, inclusive borough at the heart of Greater Manchester. Home to 235,000 residents, four thriving town centres, over 11,000 businesses, and 60+ parks and green spaces. It offers excellent transport links, a proud heritage as the birthplace of the NHS, world‑class sporting venues and outstanding schools. Trafford is a fantastic place to live, work, and thrive.
Culture & ValuesOur values are at the heart of everything we do. They shape how we work together, make decisions, and support each other every day. They help us create a workplace where everyone feels valued, heard, and inspired to do their best.
Benefits- Generous Leave: 26 days of annual leave (plus bank holidays), with options to carry over or buy extra days.
- Flexible Perks: Discounts on car leasing, cycle to work, home tech, family‑friendly policies and hybrid working.
- Local Government Pension Scheme: Generous pension with peace of mind.
- Development Programme: EPIC Manager, LEAP into leadership and senior leadership programmes, specialist qualifications and personal coaching.
- Wellbeing: Guided wellbeing walks and Tea and Talk sessions, events such as World Mental Health Day and National Fitness Day.
- Community: Staff forums, Lets Talk events to network, share ideas and hear about the exciting work happening across the council.
- Recognition: Annual Time to Shine event, peers’ scheme, EPIC Star Awards.
Triage Officer in Sale employer: Trafford Council
Contact Detail:
Trafford Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Triage Officer in Sale
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the HOST Team on LinkedIn. A friendly chat can give us insider info about the role and the team culture, plus it shows your genuine interest.
✨Tip Number 2
Prepare for the interview by practising common questions related to triage services and housing options. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your skills effectively.
✨Tip Number 3
Show off your tech skills! Familiarise yourself with Microsoft Office, especially Excel, as it’s crucial for this role. Maybe even create a sample spreadsheet to demonstrate your data management abilities during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Triage Officer in Sale
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Triage Officer role. We want to see how you can bring your unique flair to our HOST Team!
Showcase Your Skills: Don’t forget to mention your experience with IT software like Microsoft Office. We love seeing candidates who can efficiently use tools like Excel to manage data, so let us know what you've got!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key points stand out and are easy to read.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates from our team!
How to prepare for a job interview at Trafford Council
✨Know Your Stuff
Make sure you brush up on housing legislation and the specific functions of the Housing Options Service. Understanding the role of a Triage Officer and how it fits into the HOST Team will show that you're genuinely interested and prepared.
✨Showcase Your Skills
Be ready to discuss your experience with IT software like Microsoft Office, especially Excel. Prepare examples of how you've used these tools to manage data or improve processes in previous roles. This will highlight your organisational skills and ability to work under pressure.
✨Demonstrate Your Values
Familiarise yourself with the EPIC values of the council. Think of examples from your past experiences that align with these values, showcasing your drive, determination, and relationship-building skills. This will help you connect with the interviewers on a personal level.
✨Ask Thoughtful Questions
Prepare some insightful questions about the team dynamics, challenges they face, or the future direction of the Housing Options Service. This not only shows your enthusiasm for the role but also helps you gauge if it's the right fit for you.