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- Tasks: Assist with registrations and ceremonies, engaging face-to-face with customers.
- Company: Join Trafford Council, a Living Wage Employer committed to community growth.
- Benefits: Competitive salary, flexible working hours, and development opportunities.
- Why this job: Make a real difference in people's lives while building your career.
- Qualifications: Strong communication, IT skills, and attention to detail required.
- Other info: Be part of a friendly team dedicated to excellent customer service.
The predicted salary is between 25185 - 28142 £ per year.
We have an exciting vacancy within our team to enable us to continue to deliver a wide range of services at peak times of the year. The registration service is busy, and the role can be demanding, emotional and requires commitment to the service, but it is varied, interesting and rewarding. The service plays a critical role in registering life events, and the work is office based with face-to-face customer engagement being a legal requirement of the role. You will be part of a small, friendly and hard-working team who put excellent customer service at the heart of the service.
As registration assistant, you will be involved in the delivery of both registrations and ceremonies, in particular, at weekends to assist with service demand to enable service users' maximum choice. You will need to demonstrate excellent communication and interpersonal skills, be well experienced in administration and IT skills, with attention to detail being an essential quality. Your style and approach will reflect our values and behaviours, and you should be committed to continually learning and improving, working together and taking ownership of your actions. You must be able to work flexibly, including at short notice and at weekends.
Responsibilities:
- Deliver registrations and ceremonies, including at weekends, to assist with service demand and provide service users with maximum choice.
- Engage with customers face-to-face in an office-based role as required by the service.
- Maintain high standards of administration and IT use with attention to detail.
- Support the team with flexible working patterns to meet service needs.
- Work as part of a small, friendly, hard-working team focused on excellent customer service.
Working hours, contract and requirements:
- Salary range Band 2 3 £25,185 - £28,142 (£2,946 - £3,292 actual salary for 220 annualised hours).
- Contract type: Permanent. Flexibility to work over 7 days will be required, including outside core office hours (Monday to Friday 9.00am – 4.00pm).
- Working hours: 220 annualised hours, with at least 50% to be worked at weekends/bank holidays (approximately 4.25 hours per week).
- Attendance at various venues across the borough to register and conduct marriages and civil partnerships is required; you will therefore be required to have use of a vehicle and drive in this role.
- The recruitment process will include a writing, spelling and IT test as well as an interview.
Benefits and additional information:
Trafford council is a Living Wage Employer. We will offer flexibility where we can; please speak to the recruiting manager about what flexibility they might consider.
Registration Assistant in Sale employer: Trafford Council
Contact Detail:
Trafford Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Registration Assistant in Sale
✨Tip Number 1
Get to know the team! Before your interview, try to connect with current employees on LinkedIn or through networking events. This will give you insights into the company culture and help you tailor your approach.
✨Tip Number 2
Practice makes perfect! Prepare for the writing, spelling, and IT tests by brushing up on your skills. Use online resources or even StudySmarter to get yourself ready and confident for the assessments.
✨Tip Number 3
Show your passion for customer service! During the interview, share specific examples of how you've gone above and beyond for customers in the past. This will demonstrate that you truly value excellent service, which is key for this role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our friendly team at Trafford Council. Don’t miss out!
We think you need these skills to ace Registration Assistant in Sale
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of warmth and enthusiasm can make a big difference.
Tailor Your Application: Make sure to tailor your application to the role of Registration Assistant. Highlight your relevant experience in customer service and administration, and don’t forget to mention your flexibility and commitment to teamwork!
Proofread, Proofread, Proofread!: Before hitting send, give your application a thorough proofread. Spelling and grammar mistakes can be a red flag, so take the time to ensure everything is polished and professional.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets to us directly and is considered promptly!
How to prepare for a job interview at Trafford Council
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Registration Assistant. Familiarise yourself with the registration process and the importance of customer engagement. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role involves face-to-face customer interaction, practice articulating your thoughts clearly. Think of examples from your past experiences where you've successfully communicated with customers or handled difficult situations. This will demonstrate your interpersonal skills and commitment to excellent service.
✨Highlight Your Flexibility
The job requires working weekends and at short notice, so be prepared to discuss your availability. Share any previous experiences where you adapted to changing schedules or took on extra responsibilities. This will show that you're ready to meet the demands of the role.
✨Prepare for the Tests
Since the recruitment process includes writing, spelling, and IT tests, brush up on these skills beforehand. Practice typing and using relevant software to ensure you're comfortable during the assessment. This preparation will help you feel more confident and capable during the interview process.
