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- Tasks: Lead engaging activities to transform Adult Social Care and amplify community voices.
- Company: Trafford Council, committed to improving lives and closing inequality gaps.
- Benefits: Competitive salary, flexible working options, and development opportunities.
- Why this job: Make a real difference in people's lives while shaping future services.
- Qualifications: Experience in Adult Social Care and strong engagement skills.
- Other info: Join a vibrant community with a focus on collaboration and growth.
The predicted salary is between 29000 - 36000 £ per year.
Do you want to be part of transforming Adult Social Care in Trafford? We are looking for a passionate, people-focused professional to join us on a 6-month temporary placement as a Customer Engagement Lead, which is a pivotal role at the heart of Trafford's Improving Lives Every Day (ILED) programme. ILED sets out a bold and compassionate ambition: helping people live safe, independent and well-supported lives. To make that vision a reality, we are reshaping Adult Social Care through meaningful engagement, prevention, and truly person-centred practice. If you thrive on amplifying voices, shaping services, and influencing positive change, this role could be the perfect fit.
As our Customer Engagement Lead, you will drive a wide range of digital, virtual, and face-to-face engagement activity across Adult Social Care and our partners. This is a niche role suited to someone with a strong background in Adult Social Care, ideally with experience of working in an integrated health and social care environment. You will also play a key part in embedding coproduction and codesign, making sure residents, families, partners and frontline colleagues are genuinely involved in shaping the future of our services. You will be the voice that bridges frontline practice and strategic decision-making.
Trafford Council and its partners in the public, private and third sectors have a Vision which sees us working together to close inequality gaps and maximise Trafford's huge potential. Our vision: Trafford where all our residents, businesses and communities thrive. Trafford is a lively, prosperous place to put down roots and build a career. The council and Trafford schools employ around 8,000 people, who are central to making the area great. In return for their commitment, the council offers its employees development opportunities, as well as a fair and flexible workplace. The council is a Living Wage Employer.
Salary and terms
- Salary range Band 6 (Starting from £34,434 up to £36,363 per annum)
- Working pattern: Full time
- Working hours: 36.25 per week
- Flexibility is offered where possible; if you are interested in a role, please speak to the recruiting manager about what flexibility they might consider. Many colleagues can work from home for one or more days a week and/or flex the hours they work. We call this SMART working, giving you the option to flex your days and hours to fit your life and work.
Contract details
- Contract type: Temporary Fixed Term 6 Months
- Temporary End Date: 31st July 2026 when the current funding for this role ceases.
- Flexibility will be required to work outside core hours as the office is open from 7.00 am until 5.30 pm (operated on a rota system).
- You will have flexibility in terms of hybrid working at home and in the office.
Customer Engagement Lead in London employer: Trafford Council
Contact Detail:
Trafford Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Engagement Lead in London
✨Tip Number 1
Network like a pro! Reach out to people in the Adult Social Care sector, attend relevant events, and connect with professionals on LinkedIn. The more people you know, the better your chances of landing that Customer Engagement Lead role.
✨Tip Number 2
Show off your passion! When you get the chance to chat with potential employers, make sure to express your enthusiasm for transforming Adult Social Care. Share your ideas on how to amplify voices and shape services – it’ll set you apart from the crowd.
✨Tip Number 3
Prepare for interviews by researching Trafford Council and their ILED programme. Understand their vision and values, and think about how your experience aligns with their goals. This will help you demonstrate that you’re the perfect fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our mission to improve lives every day.
We think you need these skills to ace Customer Engagement Lead in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for transforming Adult Social Care shine through. We want to see how your passion aligns with our mission of helping people live safe and independent lives.
Tailor Your Experience: Make sure to highlight your relevant experience in Adult Social Care. We’re looking for someone who understands the nuances of this field, so be specific about your background and how it relates to the role.
Be Person-Centred: In your application, emphasise your commitment to person-centred practice. We value candidates who can demonstrate their ability to engage with residents and partners meaningfully, so share examples of how you've done this in the past.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity as a Customer Engagement Lead.
How to prepare for a job interview at Trafford Council
✨Know Your Stuff
Make sure you brush up on the latest trends and practices in Adult Social Care. Familiarise yourself with Trafford's Improving Lives Every Day (ILED) programme and be ready to discuss how your experience aligns with their goals.
✨Showcase Your People Skills
As a Customer Engagement Lead, you'll need to demonstrate your ability to connect with various stakeholders. Prepare examples of how you've successfully engaged with residents, families, and partners in the past, highlighting your communication and interpersonal skills.
✨Emphasise Co-production Experience
This role is all about co-production and co-design. Be ready to share specific instances where you've involved others in shaping services or decisions. This will show that you understand the importance of collaboration in driving positive change.
✨Ask Thoughtful Questions
Prepare some insightful questions about the role and the council's vision for Adult Social Care. This not only shows your genuine interest but also gives you a chance to assess if the role is the right fit for you.
