At a Glance
- Tasks: Process payroll and HR changes for a diverse range of customers.
- Company: Join Greater Manchester Shared Services, supporting over 20,000 staff.
- Benefits: Enjoy flexible working, generous leave, and a strong pension scheme.
- Other info: Dynamic team environment with opportunities for personal development.
- Why this job: Make a real difference in people's lives through excellent customer service.
- Qualifications: Strong communication skills and experience in HR or payroll preferred.
The predicted salary is between 22000 - 25000 £ per year.
Location - Trafford Town Hall
Grade Band 3
Salary £25,989 to £28,142 per annum
Full Time / permanent
This is a hybrid role with a mix of home and office-based working at Trafford Town Hall in Stretford.
Our HR and Payroll Transactions Team process approximately 8,000 salary/contractual changes every month, from a diverse customer group of Council staff, Police staff and officers, Leisure Services staff, Schools and Colleges, teachers and staff.
You will be responsible for the day-to-day processing of changes relating to the employment lifecycle and payroll, received via email and our online portal. This role would suit an individual with a keen eye for detail and an understanding of relevant statutory obligations and policies.
Our ideal candidate has:
- Strong customer service skills. Many of our customers are also our colleagues and we want to work together to resolve their queries.
- An excellent communicator who can deliver clear messages to customers.
- Previous experience, preferably in a HR Shared Service or payroll environment.
- A passion for customer service.
- Experience of using Microsoft Office, Outlook, Excel and Word.
No candidate will meet every single desired requirement. If your experience looks a little different from what we’ve identified and you think you can bring value to the role, we’d love to learn more about you.
Further details are contained within the job description and person specification. The job description has been signposted to indicate at which stage of the process each criteria will be tested.
Any appointment made to this role will be subject to the appointable candidate being vetted under Greater Manchester Police clearance processes. A requirement of the vetting process is a minimum of 3 years residency in the UK.
For an informal conversation about the role please contact Carol McBurnie, Service Delivery Manager.
About the benefits:
You will be welcomed into a friendly environment where your development will be encouraged. The post includes a generous paid annual leave allowance plus bank holidays. To help you balance your work commitment with other priorities, you will be able to complete your contracted hours flexibly within agreed parameters. Whilst there may be a requirement for you to visit our offices on a regular basis, post holders will also have the option to complete some of their working week at home, if desired. Successful candidates will also have access to our pension scheme, with substantial employer contributions, and to a range of other benefits.
About the company:
Greater Manchester Shared Services provide payroll and HR support to over 20,000 internal and external customers, including teachers, staff, police officers, leisure trusts and volunteers. With over 18 payrolls per month, tailored to meet the needs of our customers, our aim is to provide first class payroll, pension, and transactional HR services to the workforce.
Created in 2017 as the result of a pioneering partnership between Trafford Council and Greater Manchester Police. Our shared ambition is to create a compelling alternative to private sector payroll and pension administration.
Our services are delivered by a workforce which is second to none; well qualified individuals with a passion for customer service and outstanding technical knowledge.
The core values which are embedded within our service delivery model are:
- Innovation; Leading the way
- Integrity; doing the right thing
- Individual; everything starts with you
- Integrated; together we will
Greater Manchester Shared Services needs to hold and process information about employees, workers and other individuals as appropriate, for various reasons. With the General Data Protection Regulations coming into force we have in place a new privacy notice for staff, contractors, volunteers, trainees, those on work experience and job applicants.
HRSS Operator employer: Trafford Council
Greater Manchester Shared Services is an excellent employer that fosters a supportive and friendly work environment, encouraging employee development and offering flexible working arrangements. With a generous annual leave allowance, substantial pension contributions, and a commitment to customer service excellence, employees can thrive both personally and professionally while contributing to vital HR and payroll services for the community.
StudySmarter Expert Advice🤫
We think this is how you could land HRSS Operator
✨Tip Number 1
Network like a pro! Reach out to current or former employees of Greater Manchester Shared Services on LinkedIn. A friendly chat can give us insider info about the role and help us stand out in the application process.
✨Tip Number 2
Prepare for the interview by practising common HR scenarios. Think about how you’d handle customer queries or payroll issues. We want to show that we’re ready to tackle real-life challenges head-on!
✨Tip Number 3
Don’t forget to showcase our passion for customer service! During interviews, share examples of how we’ve gone above and beyond for customers in previous roles. This will resonate well with the team at GMSS.
✨Tip Number 4
Apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can tailor our submission to highlight how our skills align perfectly with the job description.
We think you need these skills to ace HRSS Operator
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the HRSS Operator role. We want to see how you can bring value to our team, so don’t be shy about showcasing your relevant experience!
Show Off Your Communication Skills:Since this role involves a lot of interaction with colleagues and customers, it’s crucial to demonstrate your excellent communication skills in your written application. Use clear and concise language to convey your messages effectively.
Highlight Your Attention to Detail:As we process a high volume of payroll changes, attention to detail is key! Make sure to mention any previous experiences where you’ve successfully managed detailed tasks or projects, as this will show us you’re the right fit for the job.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Trafford Council
✨Know Your Stuff
Make sure you understand the HR and payroll processes, especially those relevant to the employment lifecycle. Brush up on statutory obligations and policies that might come up during the interview. This will show that you're not just interested in the role but also knowledgeable about it.
✨Show Off Your Customer Service Skills
Since this role involves interacting with a diverse group of customers, be ready to share examples of how you've provided excellent customer service in the past. Think of specific situations where you resolved queries effectively, as this will demonstrate your ability to communicate clearly and empathetically.
✨Get Familiar with Microsoft Office
As you'll be using tools like Outlook, Excel, and Word, it’s a good idea to brush up on your skills with these applications. Consider preparing a few examples of how you've used them in previous roles, particularly in relation to data management or communication.
✨Be Yourself and Be Honest
Remember, no candidate is perfect! If your experience doesn’t match every requirement, don’t sweat it. Be honest about what you can bring to the table and how your unique background can add value to the team. This authenticity can really resonate with interviewers.
