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- Tasks: Assist in delivering events, greet visitors, and serve customers at various outlets.
- Company: Join the vibrant Waterside Arts team in the heart of Sale.
- Benefits: Generous annual leave, flexible working, and development opportunities.
- Why this job: Be part of a dynamic environment that values customer care and community engagement.
- Qualifications: Enthusiastic, customer-focused individuals with a passion for events.
- Other info: Flexible hours, including evenings and weekends, with great career growth potential.
The predicted salary is between 11 - 16 £ per hour.
Working Pattern: As required evenings & weekends.
Interview Date/Type: Friday 27th February / in person.
SMART Working: We offer flexible working wherever possible, including opportunities to adjust your hours. Speak to the hiring manager about what flexibility is available for this role.
About the Role: We are looking for an enthusiastic, customer focused individual to join our team to assist in the delivery of a range of events at Waterside; including front of house duties, such as meeting and greeting visitors, ticket scanning, ushering in the theatre(s) and serving customers at our bar, coffee shop, gift shop and merchandise outlets. The post holder will be part of the Front of House team responsible for customer care and effective delivery of a variety of events, meetings and private events including weddings.
About You: Waterside is an award-winning vibrant destination for performance, culture and events. Located on the banks of the Bridgewater Canal in the heart of Sale town centre, the venue opened in 2004 and houses live theatre and event spaces, galleries, bar & coffee house and workshop studios, presenting work of national significance and an important venue in the Greater Manchester cultural landscape. Annually, Waterside stages around 250 professional productions, hosts over 700 participatory events and classes and welcomes over 115,000 visitors. We pride ourselves in creating a warm, accessible and inviting environment for all of our visitors, with a culture of going above and beyond in delivering the highest level of customer care.
Additional Information: This advert may close early if we receive a high number of applications. For full details, please see the role profile linked below. If you have any questions about the role, contact Kelly Graves. Flexibility will be required to meet service needs and will include evening and weekend working. You will be required to work on a rota basis.
About Us: Trafford is a diverse, welcoming borough in Greater Manchester with great transport links, thriving town centres and green spaces. We’re proud of our heritage and committed to making Trafford a great place to live, work and grow.
Why Work for Trafford? We offer a range of benefits to support you, including:
- Generous annual leave: starting at 26 days (plus bank holidays)
- Flexible benefits: such as car leasing, cycle to work, home tech and family-friendly policies
- Local Government Pension Scheme
- Development opportunities: including training and leadership programmes
- Wellbeing support: including events, activities and staff networks
- Recognition: through schemes like EPIC Star Awards and Time to Shine
- Guaranteed Assessment Scheme: We support applications from people with disabilities, care leavers, carers and ex-military personnel. If you apply under this scheme, you’ll need to show that you meet the essential criteria for the role.
- Greater Manchester Continuous Service: If you’re joining us from another participating public sector organisation, we may be able to recognise your previous service for benefits like annual leave. More information is available via the link in the advert.
Key Information: Pre-Employment Checks: If offered a role, as a minimum we’ll need to verify your right to work in the UK, receive two satisfactory references, and medical check. Some roles may also require a DBS check and/or police vetting, which will be noted on the role profile. Please note: We are not a licensed sponsor and will not be able to support with your work visa.
Privacy Notice: We respect your privacy. For details on how we collect, process, and protect your data, please click here: Recruitment & Employment Privacy Notice.
Make an Impact. Apply Today: If you’re passionate about helping us improve Trafford for our residents, businesses and communities, we’d love to receive your application. If you need any adjustments or support during the recruitment process, contact us. After reviewing applications, successful candidates will be invited to a short interview.
Front of House Assistant (2x Contracted & 3 x Casual) employer: Trafford Council
Contact Detail:
Trafford Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Assistant (2x Contracted & 3 x Casual)
✨Tip Number 1
Get to know the venue! Familiarise yourself with Waterside's events and services. This will not only help you stand out during your interview but also show your genuine interest in being part of the team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering top-notch customer care, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to share these stories!
✨Tip Number 3
Dress the part! First impressions matter, especially in a front-of-house role. Make sure you look smart and professional for your interview. It shows that you take the opportunity seriously and are ready to represent Waterside.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to explore more about us and what we stand for at Waterside.
We think you need these skills to ace Front of House Assistant (2x Contracted & 3 x Casual)
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see how excited you are about joining our Front of House team and making a difference at Waterside.
Tailor Your Application: Make sure to customise your application to highlight relevant experience. Mention any previous roles where you've met and greeted visitors or worked in a fast-paced environment, as this will show us you're a great fit for the role.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. This helps us get a quick grasp of what you bring to the table!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Trafford Council
✨Know the Venue
Before your interview, take some time to research Waterside and its events. Familiarise yourself with their mission, the types of performances they host, and their customer service ethos. This will show your genuine interest in the role and help you connect with the interviewers.
✨Showcase Your Customer Service Skills
As a Front of House Assistant, customer care is key. Prepare examples from your past experiences where you went above and beyond for a customer. Highlighting your ability to handle difficult situations with grace will demonstrate that you’re the right fit for their team.
✨Be Ready for Flexibility Questions
Since the role requires evening and weekend work, be prepared to discuss your availability. Think about how you can adjust your schedule to meet the needs of the venue. Showing that you’re adaptable will make you stand out as a candidate.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, upcoming events, or how they measure success in customer service. This not only shows your enthusiasm but also helps you gauge if the role is the right fit for you.
