At a Glance
- Tasks: Support the Debt Recovery Team by processing transactions and maintaining accurate records.
- Company: Join Trafford Council, a vibrant and inclusive local authority in Greater Manchester.
- Benefits: Enjoy flexible working, generous leave, and a supportive development culture.
- Other info: Hybrid working model with opportunities for personal growth and wellbeing initiatives.
- Why this job: Make a real difference in your community while gaining valuable experience.
- Qualifications: Organised, reliable, with good communication skills and basic Microsoft knowledge.
The predicted salary is between 31500 - 38500 £ per year.
Working Pattern: Part time
Working Arrangement: Hybrid Worker / 21.75 hours over 5 days
Interview Type: Face to face
SMART Working: We aim to offer flexibility wherever possible. Many of our colleagues work from home one or more days a week and/or adjust their hours. We call this SMART working - giving you the freedom to shape your working pattern around your life, whilst still delivering great outcomes. Speak with the hiring manager about the range of flexible working options available for this role.
About the Role… Trafford Council is recruiting a part‑time Exchequer Services Support Officer to join the Debt Recovery Team, supporting the collection of money owed to the Council, including Corporate Debt and Adult Social Care Debt. The role involves processing transactions, maintaining accurate records, handling sensitive information in line with legislation, and responding to enquiries from internal and external contacts. You will support the day‑to‑day delivery of the service, ensuring work is completed to required standards and timescales. This role suits individuals who are reliable, organised, and have a positive attitude. Full training will be provided.
About You… As a suitable candidate, you will be organised, reliable, and able to work effectively as part of a team. You will have good communication skills and be able to handle enquiries in a polite and professional manner. You will have basic knowledge of Microsoft applications, including Teams, Outlook, Word and Excel. Attention to detail, a positive attitude, and willingness to learn are essential. You will be committed to improving how you work, taking responsibility for your actions, and working collaboratively to deliver a good service and get things right first time.
Additional Information… An enhanced DBS check with children/adults barred list check will be required. The service operates a hybrid working pattern between home and the office. Staff are expected to attend the office on average 1-2 days a week, though during training and mentoring this will be full time.
Key Information... Pre-Employment Checks: If offered a role, as a minimum we’ll need to verify your right to work in the UK, receive two satisfactory references, and medical check. Trafford Council is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. All post holders are subject to pre-employment safeguarding checks, including an enhanced Disclosure and Barring Check. Please note: We are not a licensed sponsor and will not be able to support with your work visa.
We want everyone to feel confident and supported throughout our recruitment process. If you need any help, adjustments or support at any stage, please get in touch with us at recruitment@trafford.gov.uk After reviewing the role profile and submitting your application, successful candidates will be invited to a short interview to learn more about your skills and experience.
Exchequer Services Support Officer employer: Trafford Council
Trafford Council is an excellent employer, offering a dynamic work environment where you can make a meaningful impact on local services. With hybrid working options and a commitment to employee development, you will have the opportunity to grow your skills while contributing to a modern Audit and Assurance service that prioritises positive customer outcomes in a vibrant community.
StudySmarter Expert Advice🤫
We think this is how you could land Exchequer Services Support Officer
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Trafford Council and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Trafford Council and let us see your personality shine through!
We think you need these skills to ace Exchequer Services Support Officer
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Trafford Council.
Get Familiar with Our Brand:Before applying, take some time to learn about Trafford Council and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Trafford Council
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Trafford Council.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Trafford Council will surely appreciate.
