At a Glance
- Tasks: Support applicants through the admissions process and handle customer enquiries.
- Company: Join Trafford & Stockport College Group, a community-focused educational institution.
- Benefits: Enjoy 40 days annual leave, generous pension, and professional development opportunities.
- Other info: Be part of a diverse team committed to inclusion and community impact.
- Why this job: Make a real difference in students' lives while growing your career.
- Qualifications: Experience in customer service and a passion for helping others.
The predicted salary is between 20412 - 20924 £ per year.
Hours: 29 hrs per week (Monday- Thursday)
Salary: £20,412-£20,924 Pro Rata
Pension contribution: 20.8%
Location: Stockport campus with the requirement to travel to other campuses
The Trafford and Stockport College Group (TSCG) is seeking an experienced Customer Services & Admissions Assistant to support and enhance the application process at Trafford and Stockport College Group. You must have previous experience of working in a busy environment, dealing with a range of applications and queries.
About you
If you are passionate about Customer Service, eager to share your knowledge, skills and experience, and enthusiastic about supporting applicants to achieve their goals, then now is the perfect time to join us.
You will be responsible for:
- Handling enquiries
- Triaging applications against applicant grades
- Making offers
- Setting up interviews
- Liaising with curriculum teams across sites to ensure applicants progress smoothly through their journey
In addition, the post holder also provides support to the main reception desk and will be required to work evenings with notice to ensure the business needs of our current students and applicants are met.
About TSCG – Making a difference, together
At Trafford & Stockport College Group (TSCG), you belong to a team that’s committed to shaping brilliant futures – for students and colleagues alike. We believe in unlocking the potential that exists in everyone and when you work with us, your individual skills and experiences are valued. You’ll be part of a supportive and friendly community, where everyone brings their own unique perspective and strengths, and where the work you do is appreciated and celebrated.
We’re deeply rooted in our local communities, with strong connections to businesses, industry, and universities. Together, we’re all working toward a shared mission: to elevate skills, create opportunities, shape futures, and transform lives.
TSCG is not just a place to work – it’s a place to belong, to thrive, and to make a difference.
Exceptional Benefits Package
At TSCG, we believe in rewarding our team for their dedication and hard work. Our exceptional benefits package is designed to support your well-being, professional growth, and overall job satisfaction while ensuring you are valued every step of the way. Join our team and enjoy a competitive benefits package that includes:
- 40 days annual leave plus bank holidays
- Generous company pension contribution 20.8%
- Onsite Costa Coffee & Subsidised staff canteen
- Employee Assistance Programme that extends the support to your family members
- Tailored Professional Development plan
- Free onsite Parking
All employees, including senior managers, will normally be appointed to the minimum point of the pay grade for the job. In certain cases, it may be appropriate to appoint to a higher point in the pay grade at the discretion of the People & Culture Director due to the candidate’s current salary, experience or qualifications.
Staff at Trafford & Stockport College Group go above and beyond to ensure that our students get the best possible teaching and support to enable them to reach their ambitions. We expect the very highest standards for all students, and this is evidenced year after year by our achievement and progression outcomes. If you are passionate about championing inclusion, fostering positive employee experiences, and making a difference, we invite you to apply for this exciting opportunity.
TSCG is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
As part of our commitment to being a Disability Confident Employer, all disabled applicants who meet the minimum requirements of the job, as set out in the job description and person specification, will be guaranteed an interview.
The Trafford & Stockport College Group is committed to safeguarding and promoting the welfare of all learners and expects all staff to share this commitment. Employment at the Trafford & Stockport College Group is subject to an Enhanced DBS (Disclosure & Barring Service) Check via the Disclosure and Barring Service and any post in regulated activity will also be subject to an additional barred list check. The Group will meet the costs associated with this.
Please note that new guidance in Keeping Children Safe in Education 2025 requires us to carry out an online search as part of our due diligence on successful candidates.
The role is open to direct applicants only.
Please note that due to the volume of applications we receive we are unfortunately not able to respond to each applicant. If you have not been called for interview within 3 weeks of the closing date, you should assume that on this occasion your application has been unsuccessful.
This role may close early please submit your application early to avoid disappointment.
Campus Admissions & Customer Services Specialist in Stockport employer: Trafford College
At Trafford & Stockport College Group, we pride ourselves on being an exceptional employer that values each team member's unique contributions. Our supportive work culture fosters professional growth and inclusivity, offering generous benefits such as 40 days of annual leave, a substantial pension contribution, and tailored development plans. Join us in making a meaningful impact in our local communities while enjoying a rewarding career in a friendly and dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Campus Admissions & Customer Services Specialist in Stockport
✨Tip Number 1
Get to know the college! Research Trafford and Stockport College Group, their values, and their community. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events. Building relationships can give you insider info about the role and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and admissions. Think about your past experiences and how they align with the role. We want to hear your stories, so make them count!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the position. Plus, it’s a great way to reiterate why you’d be a perfect fit for the team.
We think you need these skills to ace Campus Admissions & Customer Services Specialist in Stockport
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in customer service. We want to see how you've handled enquiries and supported customers in the past, so share specific examples that showcase your friendly and organised approach.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the skills and experiences mentioned in the job description. This shows us you’re genuinely interested in the role and understand what we’re looking for.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure your passion for helping others shines through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role right there!
How to prepare for a job interview at Trafford College
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Services & Admissions Assistant. Familiarise yourself with the application process and the types of queries you might handle. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about customer service, be prepared to share specific examples from your past experiences. Think of situations where you successfully resolved issues or enhanced a customer's experience. This will highlight your ability to handle enquiries and support applicants effectively.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the college's vision, or how they measure success in this role. This shows that you're engaged and eager to contribute to their mission of unlocking potential.
✨Be Ready for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills. For instance, they might ask how you would handle a difficult applicant or manage multiple enquiries at once. Practising these scenarios beforehand can help you respond confidently and effectively during the interview.
