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- Tasks: Lead incident management and optimise workflows in a hybrid working environment.
- Company: Performance marketing and technology company based in St Albans.
- Benefits: Competitive salary, performance-based bonuses, and opportunities for career growth.
- Why this job: Shape IT Service Management practices for a global business and make a real impact.
- Qualifications: Experience in ITSM and familiarity with Agile and ITIL processes.
- Other info: Dynamic role with a focus on enhancing product delivery.
The predicted salary is between 36000 - 60000 £ per year.
A performance marketing and technology company in St Albans is seeking a Tech Ops Service Manager to enhance their IT Service Management practices, facilitating efficient product delivery in a hybrid working environment.
The successful candidate will:
- Lead incident management
- Optimize Jira Service Desk workflows
- Implement ITIL processes within an Agile framework
A competitive salary and performance-based bonuses are offered, along with opportunities to shape ITSM for a global business.
Hybrid ITSM & Incident Management Leader employer: Traffic Label
Contact Detail:
Traffic Label Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid ITSM & Incident Management Leader
✨Tip Number 1
Network like a pro! Reach out to folks in the industry on LinkedIn or at local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to ITSM and incident management. We recommend doing mock interviews with friends or using online platforms to get comfortable with your responses.
✨Tip Number 3
Showcase your skills! Create a portfolio or case studies that highlight your experience with Jira Service Desk workflows and ITIL processes. This will give you an edge and demonstrate your expertise.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Hybrid ITSM & Incident Management Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT Service Management and incident management. We want to see how you've optimised workflows and implemented ITIL processes, so don’t hold back on those details!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Tech Ops Service Manager role. Share specific examples of how you've led teams and improved service delivery in a hybrid environment.
Showcase Your Agile Experience: Since we’re working within an Agile framework, make sure to highlight any relevant experience you have. Talk about how you've adapted ITSM practices in Agile settings and how that can benefit us at StudySmarter.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to shape ITSM in a global business!
How to prepare for a job interview at Traffic Label
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL knowledge before the interview. Be ready to discuss how you've implemented ITIL processes in previous roles, especially within an Agile framework. This will show that you understand the principles and can apply them effectively.
✨Master Jira Service Desk Workflows
Since you'll be optimising Jira Service Desk workflows, it’s crucial to demonstrate your familiarity with the tool. Prepare examples of how you've improved workflows in the past and be ready to suggest potential enhancements for their current setup.
✨Showcase Your Leadership Skills
As a leader in incident management, you’ll need to exhibit strong leadership qualities. Think of specific instances where you’ve led a team through challenges or improved service delivery. Highlight your ability to motivate and guide others in a hybrid working environment.
✨Prepare Questions About Their Culture
Understanding the company culture is key, especially in a performance marketing and tech environment. Prepare thoughtful questions about their approach to ITSM and how they support their teams. This shows your genuine interest in shaping their ITSM practices.
