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For Companies At a Glance
- Tasks: Support customers and develop accounts while collaborating with a dynamic sales team.
- Company: Family-run UK business leading in workwear and safety solutions.
- Benefits: £40,000 salary, bonus scheme, hybrid working, and 25 days leave.
- Why this job: Join a supportive culture and make a real impact on customer relationships.
- Qualifications: 2+ years in sales or customer service, strong communication skills.
- Other info: Enjoy a Friday early finish and opportunities for career growth.
The predicted salary is between 24000 - 36000 £ per year.
About the Company
Our client is a well-established, family-run UK business and a leading supplier of workwear, PPE, safety footwear, cleaning & hygiene products, and workplace solutions. They work with customers across a wide range of sectors, providing a single-source solution backed by strong service, expertise, and long-term partnerships. The business has grown by focusing on speed, accuracy, and quality of service, and they continue to invest in their people as the foundation of their success.
The Role
Due to continued growth, an opportunity has arisen for an Internal Account Manager to join the Sales team. This is a balanced role combining customer service, internal sales and account development, supporting Regional and National Account Managers while building strong relationships with depot-level buyers and order placers. You will spend time responding to inbound enquiries and quotations, while also working proactively with customers to identify opportunities, introduce new products and strengthen partnerships.
What You Will Be Doing
- Acting as a key point of contact for customers, providing friendly, professional and responsive support
- Handling inbound enquiries and preparing accurate quotations across a wide product range
- Advising customers on suitable products, branding options and tailored solutions
- Working closely with Regional and National Account Managers to support account goals
- Building a good understanding of customer usage to spot opportunities for growth
- Following up quotations and enquiries to support conversion and customer satisfaction
- Proactively speaking with customers by phone to build rapport and resolve queries quickly
- Accurately recording activity, quotations and notes in the CRM system
- Collaborating with internal teams to ensure customers receive a seamless service
- Keeping product knowledge up to date, including safety and compliance requirements
What We Are Looking For
- At least 2 years experience in an internal sales, sales support or customer-facing commercial role
- Confident communicator, comfortable speaking with customers by phone and email
- Well organised, with strong attention to detail
- Able to juggle multiple enquiries in a fast-moving environment
- Comfortable using CRM systems and Microsoft Office
Personal Qualities
- Customer-focused with a proactive mindset
- Friendly, professional and solutions-oriented
- A team player who enjoys working collaboratively
- Adaptable and positive, even when things get busy
How Success Is Measured
- Responding to customer enquiries promptly and professionally
- Producing accurate, timely quotations
- Following up opportunities to support conversion
- Maintaining well-kept CRM records
- Building positive relationships with customers and internal colleagues
- Contributing to the overall growth and retention of accounts
What's on Offer
- £40,000 basic salary
- Performance-related bonus scheme
- 25 days annual leave plus bank holidays (increasing with service)
- Hybrid working with 1 day per week from home
- Friday 4pm finish
- Wellbeing initiatives, recognition schemes and regular company events
- Supportive, people-first culture with genuine career progression
Locations
Account Manager in Hampshire, Petersfield employer: Trafalgar Talent Ltd
Contact Detail:
Trafalgar Talent Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager in Hampshire, Petersfield
✨Tip Number 1
Get to know the company inside out! Research their products, values, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! Be ready to explain how your experience aligns with the role of Internal Account Manager. Highlight your customer service skills and any relevant sales achievements to make a strong impression.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for the interview process. It’s a great way to get insider info!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Account Manager in Hampshire, Petersfield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service and sales support experience, as well as any relevant achievements that show you can juggle multiple enquiries in a fast-paced environment.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for the Internal Account Manager role. Share specific examples of how you've built strong relationships with customers and supported account goals in previous roles.
Show Off Your Communication Skills: Since this role involves a lot of communication with customers, make sure your application showcases your confident communication style. Use clear and professional language, and don’t forget to proofread for any typos!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive and keen to join our team!
How to prepare for a job interview at Trafalgar Talent Ltd
✨Know the Company Inside Out
Before your interview, take some time to research the company thoroughly. Understand their products, values, and the sectors they serve. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As an Internal Account Manager, you'll be the face of the company for many customers. Prepare examples from your past experiences where you've successfully handled customer inquiries or resolved issues. Highlight your friendly and professional approach to building relationships.
✨Demonstrate Your Organisational Skills
In a fast-paced environment, being organised is key. Be ready to discuss how you manage multiple enquiries and keep track of your tasks. Mention any tools or methods you use to stay on top of your workload, especially if you're familiar with CRM systems.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, company culture, and growth opportunities. This shows that you're not just interested in the job, but also in how you can contribute to the company's success.
