Pensions Business Analyst

MAIN PURPOSE OF THE ROLE

The purpose of this role is to:

Complete business analysis and document requirements associated with the delivery of projects,

system/process developments and client implementations. Carry out acceptance testing and sign off of

changes.

Assist delivery of projects to successful outcomes

Work closely with project manager, other analysts and system developers in order to deliver

requirements

Proactively consider and anticipate customer requirements

Ensurefinal deliveriesare of a high standard

Improve efficiency and quality of service via input to and the development of procedures and processes

KEY RESPONSIBILITIES

INTERFACE//WORKFLOWS/SCHEME EVENTS/REPORTING

• Analyse business requirements and produce relevant change specifications effectively and accurately
• working closely with key stakeholders, flagging any risks identified
• Document findings in line with company standards for work type. Ensuring work is reviewed and signed
• off accordingly to reduce risks and errors
• Complete detailed acceptance testing of solutions to sign off
• Provide expertise on the processes and systems within the responsibility of Business Solutions
• Liaise withother analysts inbusinesssolutions/client projects/scheme experts/technical team/payroll
• andmember/scheme services teams to ensure integrity of data, systems and processstandards are
• adhered to

PROJECTS

• Provide input toanyscopingexercisesto ensure estimated effort and costs are as accurate as possible
• Complete project work in line with proposal documents to expected target dates and to meet revenue
• requirements, ensuring any potential risk is flagged
• Provide clear and concise reporting of project work as required
• Provide expertise on the processes and systems around which a project is focused
• Liaise with other experts in other relevant teamsto deliver successful project outcomes and handover

IMPLEMENTATIONS

• Provide input to project scoping and tender responsesas requested
• Complete implementation work in line with plans to target dates and to meet requirements, ensuring
• any potential risk is flagged
• Analyse requirements and changes in systems and processes and raise queries promptly to ensure correct
• implementation of scheme.Complete acceptance testing on deliveries
• Provide clear and concise reporting of work as required for checking and sign off
• Provide expertise on the processes and systems around implementation within the responsibility of
• Business Solutions.
• Liaise with experts in other relevant teams to deliver successful handover of new system implementation
• and process developments.

GENERAL BUSINESS

• Business policies and processes: Ensure business policies and processes (including team processes) are
• followed to complete work accurately and in line with requirements, reducing the risk of write-off and
• errors and omissions
• Data and Information security: Ensure ISO 27001 processes are followed and that you are compliant with
• and aware of the relevant risk andcontrols that are in place for both IS027001 and the Information
• Security Management system.
• Communication: Ensure appropriate communication is undertaken with manager, team members, other
• areas of the business, end users and the project manager throughout
• Facilitating Change: Support the introduction and adoption of new procedures through documentation
• and communication. Support the introduction of change within business areas.
• Business Improvement: Investigate and suggest ideas to improve efficiency and quality of service and
• provide input and support to business development opportunities, both within the immediate team and
• wider business. Support research for new software solutions where required.

PROFESSIONAL QUALITIES

Essential

• Strong technical Defined Benefit and Defined Contribution knowledge
• Highly computer literate and experienced inpension administration systems(Intellipen is the internal
• administration platform)
• A-Level or equivalent
• GCSE English and mathematics (A-C)
• Good analysis and problem-solving skills and good knowledge of analysis methodologies
• Strong communication skills
• Strong numeracy skills
• Five years prior experience in pension administration
• Strong MS Office skills, especially Excel, Word(including mail merge)
• Understanding of project management and methodologies

Desirable (but not essential)

• PMI Qualified
• Business analysis qualification
• Data analysis experience
• ExperienceofDefined Contribution and complexpension administration
• Experience of SQL & MI tools
• Prior experience of pensions scheme implementation projects

PERSONAL QUALITIES

• Self-starter with the ability to work with minimumsupervision
• Should be able to communicate and build relationships with management, staff and clients across the
• business
• Ability to think analyticallyand should be a problem solver
• Have high attention to detail and accuracy
• Must have a flexible attitude and be able tocomfortable accommodate change
• A commitment to quality anda thorough approach to the work
• Ability to work well within a team
• Prefer a small-business,fast paced working environment
• Desire to stay updated on current and newdevelopments in the pensions industry and pensions
• legislation
• Desire to learn new skills
• Ability to multitask and strong time management and organisational skills

REPORTING LINE

Reports to:Senior Business Analyst