Responsible for the processing of the end to end pensioner payroll cycle for our clients, ensuring they are processed accurately and on time.
Associated payroll processing, including the set up and ceasing of pensions in payment, processing changes to pension amounts and payment instructions.
Provide a timely, reliable, accurate and consistent day to day service to all customers.
KEY RESPONSIBILITIES
To work with other members of the Service Delivery Team in delivering a consistent and reliable service to our clients. This may include one or more of the following functions:
Running the full payroll cycle for both monthly and daily (DC) payrolls, including liaise and account to HMRC for PAYE/tax deductions and any other statutory or legislative requirements relating to payroll.
Associated payroll processing, including the set up and ceasing of pensions in payment, processing changes to pension amounts and payment instructions, and liaison with colleagues to resolve queries.
Routine administrative tasks – for example, pensioner requests and receipt and payment processing, ensuring tasks are completed within contractual timescales.
Maintain full and accurate administration records for all customers. Ensure accuracy of written and verbal communication.
Ensure processes and documentation are kept up to date. Challenge procedures to identify process improvements and efficiencies.
Positively participate in the annual P60 and Pension Increases exercises, and adhoc projects (including new implementations) as required.
Keep up to date with industry changes affecting pensioner payroll.
You will be expected to:
Meet deadlines and have effective time management; be flexible and adaptable.
Work with direct colleagues and other departments, external service providers (for example, tracing agencies, HMRC) and with pensioners and clients.
Have high attention to detail and accuracy in order to provide a consistent, high quality service.
Have knowledge of policies and process of ISO 27001 and where they can be accessed and followed
PROFESSIONAL QUALITIES
- Good experience and understanding of pensioner payroll practices.
- Computer literate, and experience using pension administration systems.
- Expertise in one or more of the team’s functional area.
- A commitment to quality and a thorough approach to the work.
- Strong working relationships with colleagues.
- Qualified or studying towards a recognised pensioner payroll qualification.
- Experience of implementing new clients.
PERSONAL QUALITIES
Well organised and able to deal with fluctuations in work volumes.
Willingness to learn.
Experience of working in a customer/client focused organisation.
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Pensioner Payroll Associate employer: Trafalgar House
Trafalgar House is an excellent employer, offering a collaborative work culture that values innovation and technical expertise. As a Pensions Calculation Developer, you will have access to continuous professional development opportunities, allowing you to grow your skills in SQL and data analysis while contributing to meaningful projects in a supportive environment. Located in a dynamic sector, the company prioritises employee well-being and fosters a sense of community among its staff.
