At a Glance
- Tasks: Provide expert pensions guidance and support to enhance client experiences.
- Company: Join a leading firm dedicated to delivering top-notch pensions solutions.
- Benefits: Competitive salary, flexible working options, and ongoing professional development.
- Other info: Dynamic team environment with opportunities for career advancement.
- Why this job: Make a real difference in the pensions industry while growing your expertise.
- Qualifications: 5+ years in pensions with strong communication and analytical skills.
The predicted salary is between 45000 - 55000 £ per year.
The senior technical associate is required to provide technical pensions guidance, support and expertise to our operational teams and the wider business as required, enabling delivery of a first-class client and member experience. The senior technical associate is responsible for the comprehensive knowledge capture for new clients through the implementation process and for providing technical input and guidance with client projects and business change projects. In addition, the senior technical associate will support the technical and communications manager with keeping the business up to date with pensions technical and industry sector developments, working across the business to agree compliant solutions and providing training and guidance as required.
Key Responsibilities
- Be the first point of reference for complex technical pensions queries and issues referred by the Service Delivery Team, Client Relationship Managers (CRMs), Client Projects Team and any other area of the business as required.
- Escalate queries as appropriate to the Technical and Communications Manager, our external technical support partner (Aries Insight) or recommend referrals to scheme or business advisers as appropriate.
- Be responsible for maintaining the technical query log to track themes and precedents; escalate cases internally and externally as appropriate and manage to resolution; ensure that actions and outcomes are appropriately documented, recorded and communicated.
- Maximise the implementation period to gather detailed information and capture knowledge on the benefit bases for new schemes.
- Prioritise knowledge acquisition based on client requirements and delivery of an efficient and accurate technical solution into the Service Delivery Team.
- Engage and consult with the wider business as required to translate scheme knowledge into requirements and solutions.
- Keep the standards and procedures for knowledge capture under review and propose changes as required.
- Keep up to date with pensions technical and industry sector developments, track changes on the industry horizon and recommend solutions to implement them.
- Test, review and sign off delivered solutions to ensure their compliance with general or scheme specific pensions technical requirements.
- Work with the Technical and Communications Manager to proactively identify and communicate general pensions technical and industry sector developments to the business through regular updates.
- Provide support as required and work closely with the Technical and Communications Manager and Client Team to provide general technical pensions updates to clients.
- Support with translating client decisions on legislative change (where elective) into solutions/changes to the ongoing service.
- Identify enhancements to processes or staff training needs, and as required support the development of written procedures and pensions technical training.
- Specify required changes to communications materials, processes and reporting as a result of legislative or best practice development or scheme changes.
- Knowledge of policies and process of ISO 27001 and where they can be accessed and followed.
- Ensure that appropriate tools are available to all staff to support them in the provision of the technical aspects of the service (currently Aries is used as a technical library and reference point).
Professional Qualities
- Strong technical Defined Benefit and/or Defined Contribution knowledge.
- Strong communication skills - written and verbal.
- Ability to understand complex documentation and issues and translate these in an easy-to-understand way.
- Minimum 5 years' relevant experience.
- Highly computer literate and experienced in pension administration systems.
- Strong MS Office skills, especially Excel and Word.
- High level of numeracy.
- Ability to review the work of others to ensure accuracy.
- Experience of delivering projects to specification, time and budget.
- Desirable (but not essential) PMI Qualified.
- Prior experience of communications, consultancy, and project management (scheme projects, technical or business change projects).
Personal Qualities
- Excellent communication skills with ability to influence and build relationships with management, staff and clients.
- Ability to think analytically and should be a problem solver.
- Must have a flexible attitude and be able to comfortably accommodate change.
- A commitment to quality and a thorough approach to the work.
- Ability to work well within a team.
- Pragmatic but with a keen eye for detail.
- Desire to stay updated on current and new developments in the industry and pensions legislation.
- Ability to multitask with strong time management and organisational skills.
Reporting Line
Reports to: Technical and Communications Manager
Senior Technical Associate in London employer: Trafalgar House
Trafalgar House is an excellent employer, offering a collaborative work culture that values innovation and technical expertise. As a Pensions Calculation Developer, you will have access to continuous professional development opportunities, allowing you to grow your skills in SQL and data analysis while contributing to meaningful projects in a supportive environment. Located in a dynamic sector, the company prioritises employee well-being and fosters a sense of community among its staff.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Technical Associate in London
✨Tip Number 1: Tap Into Professional Networks
The finance world loves a good connection, so jump into industry-specific groups on platforms like LinkedIn where you can find discussions on financial controlling. Engaging in these communities can expose you to hidden job leads that aren't openly advertised!
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We think you need these skills to ace Senior Technical Associate in London
Some tips for your application 🫡
Show Off Your Numbers Game:In financial controlling, detail is everything! Make sure your CV showcases your proficiency with numbers—highlight any relevant experience in budgeting, forecasting, or working with financial software. Quantifying your past achievements will make you stand out, so don’t be shy about flaunting those impressive percentages or cost savings you've implemented.
Tailored Cover Letter is Key:Your cover letter is a chance to shine, especially for a full-time role. Use it to express your genuine interest in Trafalgar House and the specific impact you hope to make in financial controlling. Mention any relevant qualifications or experiences that align with the company’s goals, and don’t forget to show that you're ready for a long-term commitment!
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How to prepare for a job interview at Trafalgar House
✨Brush Up on Technical Skills
Make sure you're comfortable with key financial concepts, especially around forecasting, budgeting, and variance analysis. Sometimes, interviewers may throw in technical questions or case studies, so practicing these types of scenarios will help you shine!
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If you've had experience with specific financial software like SAP or Oracle, make it known! Be ready to discuss how you used these tools to improve processes or reporting, as this hands-on knowledge can really set you apart in a full-time role with Trafalgar House.
✨Know Your Numbers
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✨Connect with Company Goals
Familiarise yourself with Trafalgar House's financial objectives and any recent developments. During the interview, try to weave your understanding of their business model and challenges into your answers—this shows your genuine interest and alignment with their goals!
