Senior Pensions Associate

Join to apply for the Senior Pensions Associate role at Trafalgar House Pensions Administration. We are a specialist third-party pensions administrator. Founded in 2006, our mission is to set the highest standard of pensions administration by any recognised measure. We aim to achieve this through sustained investment in our people, processes and systems. We started life as an in-house administrator. Our foundations are in quality and member experience. Since our creation, we have grown as a third-party administrator. Adopting technology and innovation from across the market, we have emerged as a business of administration experts. With offices in London and Farnborough, we hold internationally recognised accreditations for quality, security, development, customer service and environmental protection.

Position

To contribute to the goals of the department in the doing, allocating and checking of other administrators’ work and delivering pensions administration in an accurate and timely manner.

Key Responsibilities

• Provide a service that is considered to be “First Class” by clients and in accordance with agreed measures and timescales.
• Allocate and check Pensions Associates work for accuracy and ensure deadlines are met.
• Process all aspects of membership administration.
• Provide members with benefit quotations as requested, accurately and to agreed deadlines.
• Knowledge of policies and process of ISO 27001 and where they can be accessed and followed.
• Has awareness of the ISO22301 standard and our business continuity management system.
• Read and understood key policies in the BCMS and understands what to do in the event of an incident.
• Ensure accuracy of written and verbal communication.
• Demonstrate a good understanding of DB and DC administration, including practical experience of benefit calculations, contracting-out and the Pension Freedoms.
• Production of stewardship reports within the required timescales.
• Ensure processes and documentation are kept up to date.
• Challenge procedures to identify process improvements and efficiencies.
• Undertake periodical and ad hoc administrative tasks as required.
• Participation in new business exercises, representing the Company to external prospects and clients as required.

Essential Qualifications

• Computer literate.
• Experienced in the use of MS Office.
• Extensive DB/DC experience.
• Ability to complete manual calculations accurately.
• Good team player.
• Ability to review the work of others to ensure accuracy.
• Knowledge and understanding of current pension legislation and an appreciation of upcoming changes.

Desirable Qualifications

• PMI Qualified (or studying).
• Experience of managing and delivering projects for clients to specification, time and budget.
• Prior use of the IntelliPen administration system.
• Experience of leading on DB and/or DC scheme(s).

Personal Qualities

• Well organised and has a flexible attitude to comfortably accommodate change.
• Excellent verbal and written communication skills.

Reporting Line

Reports to: Lead Pensions Associate