Senior Pensions Analyst

Join to apply for the Senior Pensions Analyst role at Trafalgar House Pensions Administration. We are a specialist third-party pensions administrator founded in 2006. Our mission is to set the highest standard of pensions administration by any recognised measure. We aim to achieve this through sustained investment in our people, processes and systems. With offices in London and Farnborough, we hold internationally recognised accreditations for quality, security, development, customer service and environmental protection.

Key Responsibilities

• Initiate and deliver client projects and internal business change projects to time, cost and scope for all stakeholders.
• Work closely with the Client Projects Delivery Manager to manage and allocate project work in the team.
• Train, support and supervise staff to provide effective delivery of a timely, reliable, accurate and consistent day-to-day service to internal and external stakeholders.
• Continually review and improve processes to deliver better results for revenue requirements and internal and external stakeholders.
• Manage the analysis of data and data reporting tools to a high standard across various areas of the business to ensure integrity of data and that process and data standards are adhered to.
• Collect and document the business processes for data and calculation processes (including data quality reporting).
• Provide expertise on the processes and systems around data, particularly in relation to pension administration and legislative requirements.
• Develop functional specifications and test strategies for new or changed processes.
• Analyse requirements to scope and define client project work, ensuring estimated effort and costs are accurate.
• Manage completion and checking of client project work in line with proposal documents and project plans to expected target dates and to meet revenue requirements.
• Document client project work, including client reports, to a high standard and in line with business document standards.
• Manage project requirements with business solutions, scheme experts, technical team, payroll and scheme services teams to deliver successful project outcomes and handover.
• Develop ways of working to improve efficiencies and manage risk to reduce write-off and errors and omissions.
• Analyse requirements for implementation work identified during the implementation process or tender responses.
• Manage completion and checking of implementation work in line with proposal documents and project plans.
• Document business process for data migration and payroll reconciliation work, including decisions and reports.
• Manage implementation requirements with business solutions/scheme experts, technical team, payroll and scheme services teams.
• Ensure business policies and processes are followed and promoted to complete work accurately and in line with requirements.
• Ensure ISO 27001 processes are followed and that you are compliant with relevant risk and controls.
• Ensure appropriate communication is undertaken with team members, other areas of the business, end users and the project manager throughout.
• Support the introduction and adoption of new procedures through documentation and communication.
• Suggest and develop ideas to improve efficiency and quality of service and to support business development opportunities.

Qualifications and Experience

• A-Level or equivalent.
• GCSE English and Mathematics (A-C).
• Strong technical knowledge of Defined Benefit and Defined Contribution pensions including complex administration.
• Strong communication and numeracy skills.
• Five years prior experience in pension administration including project work and leadership.
• Data analysis experience.
• Highly computer literate and experienced in pension administration systems.
• Strong MS Office skills, especially Excel and Word (including mail merge).
• Desirable: PMI qualification, business analysis qualification, prior experience of pensions scheme implementation projects.

Personal Qualities

• Self-starter able to work with minimum supervision.
• Ability to communicate and build relationships with management, staff and clients.
• Ability to manage, lead and work well within a team.
• Analytical thinking and problem solving.
• High attention to detail and accuracy.
• Flexible attitude and ability to accommodate change.
• A commitment to quality and a thorough approach to the work.
• Prefer a small-business, fast-paced working environment.
• Desire to stay updated on current and new developments in the pensions industry and legislation.
• Desire to learn new skills.
• Ability to multitask and strong time management and organisational skills.

Reporting Line

• Reports to: Client Projects & Data Team Manager
• Direct reports: Pensions Analyst, Junior Pensions Analyst