At a Glance
- Tasks: Support the Lead Pensions Associate in managing team operations and delivering top-notch member services.
- Company: Join a dynamic team focused on providing exceptional pension services.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Other info: Opportunity for growth and to lead process improvement initiatives.
- Why this job: Make a real impact by leading a team and enhancing client experiences.
- Qualifications: Strong pensions administration experience and excellent communication skills required.
The predicted salary is between 45000 - 55000 £ per year.
Main purpose of the role
The Deputy Lead Pensions Associate supports the Lead Pensions Associate in coordinating daily team operations and acts as a secondary escalation point for complex or urgent matters.
The role includes line managing assigned Pensions Associates, overseeing their performance, development and workflow, while ensuring the delivery of high-quality member services across an allocated portfolio.
The post holder provides technical guidance, quality oversight and day to day operational decision making, and is responsible for leading the team whenever the Lead Pensions Associate is unavailable.
Key Responsibilities
- Service Delivery & Client Experience
- Contribute to delivering a First-Class service for trustees, employers and members, supporting the Lead Associate in all aspects of service delivery.
- Communicate with members and clients in a clear and accurate and professional manner.
- Provide guidance on DB/DC administration and moderately complex cases.
- Act as an escalation point for complex cases, complaints, technical queries and operational queries.
- People Leadership & Development
- Manage and support assigned Pensions Associates, supporting and empowering them to develop their skills and progress
- Hold 1:1s and support objective setting for assigned team members.
- Build team capability through coaching, feedback and on-the-job training.
- Support successful onboarding to ensure new team members are integrated quickly and effectively
- Address low level performance concerns constructively, promoting accountability and continuous improvement.
- Operational coordination & Workflow Management
- Working with the Senior Associates, coordinate daily workflow, resource allocation and task prioritisation.
- Monitor SLA performance and escalated risks to Lead Associate where appropriate.
- Lead daily team huddles and contribute to short-term operational planning.
- Represent the Member Services team in meetings when delegated.
- Quality Control, Compliance & Risk Management
- Check higher complexity tasks to maintain quality and accuracy.
- Has awareness of the ISO27001 standard and our business continuity management system.
Read and understood key policies in the BCMS and understands what to do in the event of an incident.
- Monitor data accuracy, process adherence and risk indicators, escalating issues appropriately
- Support audit activity and required improvements.
- Contribute to stewardship report preparation through data validation.
- Identify emerging trends or issues and provide recommendations to the Lead Pensions Associate.
- Process Improvement & Change
- Lead small scale process improvement initiatives and support rollout of changes to drive efficiency gains and improve member service.
- Maintain up to date documentation and proactively identify opportunities for efficiency gains efficiencies.
- Support new business and onboarding activities as required.
- Professional qualities
- Essential
- Strong DB/DC pensions administration experience.
- Accurate manual calculation and checking skills.
- Strong communication and coaching capability.
- Good understanding of pensions legislation.
- High attention to detail and strong MS Office skills.
- Desirable
- PMI Qualified (or studying).
- PMI qualification or progression toward it.
- Experience with Intelli Pen.
- Experience supporting or mentoring colleagues.
- Experience in small-scale projects or improvement initiatives.
- Personal qualities
- Supportive, approachable and confident in decisions.
- Organised and able to manage multiple priorities.
- Calm under pressure and adaptable to change.
- Promotes a positive, collaborative and inclusive team culture.
- Reporting line
- Lead Pensions Associate
- #J-18808-Ljbffr
Deputy Lead Pensions Associate employer: Trafalgar House Pensions Administration
Trafalgar House Pensions Administration is an excellent employer, offering a dynamic work culture that fosters collaboration and innovation. With a strong focus on employee growth, you will have access to ongoing training and development opportunities, ensuring you stay at the forefront of the pensions industry. Located in a vibrant area, our team enjoys a supportive environment where your contributions are valued, making it a truly rewarding place to advance your career.
Contact Details:
Trafalgar House Pensions Administration Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Deputy Lead Pensions Associate
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We think you need these skills to ace Deputy Lead Pensions Associate
Some tips for your application 🫡
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How to prepare for a job interview at Trafalgar House Pensions Administration
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