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- Tasks: Join our team to deliver top-notch service in pensions administration.
- Company: Be part of a dynamic and innovative organisation focused on member services.
- Benefits: Enjoy career development opportunities and competitive pay in a supportive environment.
- Why this job: Advance your career while making a real impact in pension administration.
- Qualifications: Five years of DB/DC experience and strong customer service skills required.
- Other info: Ideal for those passionate about pensions and teamwork.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking highly experienced and detail-orientated pensions administrators to join our dynamic and motivated Member Services Team. As part of this team, you will provide exceptional service to clients with both Defined Benefit (DB) and Defined Contribution (DC) arrangements.
We are seeking highly experienced and detail-orientated pensions administrators to join our dynamic and motivated Member Services Team. As part of this team, you will provide exceptional service to clients with both Defined Benefit (DB) and Defined Contribution (DC) arrangements.
As an ideal candidate, you must have a minimum of five years of experience in DB and DC administration, with a proven track record of providing excellent customer service, exceptional attention to detail, and a strong commitment to teamwork. Additionally, knowledge of IntelliPen and holding recognised pensions qualifications would be highly beneficial.
This is a fantastic opportunity for a skilled and motivated individual to advance their career with a progressive and innovative organization. If you have a passion for pension administration, exceptional customer service skills, and a desire to work in a supportive team environment, we encourage you to apply.
Key Responsibilities:
- Deliver a first-class service to clients in accordance with agreed measures and timescales.
- Allocate and check the work of Pensions Associates for accuracy and ensure deadlines are met.
- Process all aspects of membership administration, including providing benefit quotations to members.
- Ensure all written and verbal communication is accurate and presented in a professional manner.
- Demonstrate a good understanding of DB and DC administration, including benefit calculations, contracting-out and the Pension Freedoms.
- Produce stewardship reports within the required timescales.
- Ensure processes and documentation are kept up to date and challenge procedures to identify process improvements and efficiencies.
- Undertake periodic and ad hoc administrative tasks as required.
- Participate in new business exercises, representing the Company to external prospects and clients as required.
Professional Qualities:
- Computer literate and experienced in the use of MS Office.
- Extensive DB/DC experience.
- Ability to complete manual calculations accurately.
- Good team player.
- Knowledge and understanding of current pension legislation and an appreciation of upcoming changes.
- PMI Qualified (or studying).
- Experience of managing and delivering projects for clients to specification, time, and budget.
- Prior use of the IntelliPen administration system.
- Experience of leading on DB and/or DC scheme(s).
Personal Qualities:
- Well organized and has a flexible attitude to comfortably accommodate change.
- Excellent verbal and written communication skills.
Reporting line:
- Reports to: Lead Pensions Associate
If you are an experienced pensions administrator who is passionate about delivering excellent customer service and is looking for a new challenge, we encourage you to apply. We are a dynamic and progressive organisation, offering a supportive team environment, opportunities for career development, and competitive remuneration packages.
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Senior Pensions Associate employer: Trafalgar House Pensions Administration Limited
Contact Detail:
Trafalgar House Pensions Administration Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Pensions Associate
✨Tip Number 1
Familiarise yourself with the latest trends and changes in pension legislation. This knowledge will not only help you stand out during interviews but also demonstrate your commitment to staying updated in the field.
✨Tip Number 2
Network with professionals in the pensions industry, especially those who have experience with Defined Benefit and Defined Contribution schemes. Attend relevant seminars or webinars to make connections that could lead to job opportunities.
✨Tip Number 3
Gain hands-on experience with IntelliPen if you haven't already. Familiarity with this system can be a significant advantage, as it shows you are ready to hit the ground running in our Member Services Team.
✨Tip Number 4
Prepare for potential interview questions by practising how you would handle specific scenarios related to customer service in pensions administration. This will help you articulate your experience and problem-solving skills effectively.
We think you need these skills to ace Senior Pensions Associate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in both Defined Benefit (DB) and Defined Contribution (DC) administration. Include specific examples of your achievements in customer service and teamwork, as these are key qualities the company is looking for.
Craft a Compelling Cover Letter: In your cover letter, express your passion for pension administration and detail how your skills align with the job requirements. Mention your familiarity with IntelliPen and any recognised pensions qualifications you hold, as this will strengthen your application.
Showcase Attention to Detail: Since the role requires exceptional attention to detail, ensure that your application is free from errors. Double-check your documents for spelling and grammatical mistakes, and make sure all information is presented clearly and professionally.
Demonstrate Knowledge of Legislation: Highlight your understanding of current pension legislation and any upcoming changes. This knowledge is crucial for the role, so be prepared to discuss it in your application or during an interview.
How to prepare for a job interview at Trafalgar House Pensions Administration Limited
✨Showcase Your Experience
Make sure to highlight your five years of experience in DB and DC administration. Be prepared to discuss specific examples of how you've provided excellent customer service and demonstrated attention to detail in your previous roles.
✨Demonstrate Teamwork Skills
Since the role requires a strong commitment to teamwork, think of instances where you've successfully collaborated with colleagues. Share stories that illustrate your ability to work well within a team and support others in achieving common goals.
✨Familiarise Yourself with IntelliPen
If you have prior experience with the IntelliPen administration system, be ready to discuss it. If not, do some research on its functionalities and how it relates to pension administration, as this knowledge could set you apart from other candidates.
✨Stay Updated on Pension Legislation
Understanding current pension legislation is crucial for this role. Brush up on recent changes and upcoming developments in the field. Being able to discuss these topics will demonstrate your commitment to staying informed and your passion for pension administration.
