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- Tasks: Deliver top-notch service to clients and manage membership administration.
- Company: Join a dynamic team focused on exceptional client experiences.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Why this job: Make a real difference in clients' lives while developing your skills in pensions.
- Qualifications: Detail-oriented with experience in DB/DC pensions and strong communication skills.
- Other info: Fast-paced environment with room for career advancement and learning.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for motivated and detail-focused pensions associates to join our Member Services Team. As part of this team you will provide exceptional service to clients with defined benefit (DB) and defined contribution (DC) arrangements.
Key responsibilities:
- Provide a service that is considered to be "First Class" by clients and in accordance with agreed measures and timescales.
- Process all aspects of membership administration.
- Knowledge of policies and process of ISO 27001 and where they can be accessed and followed.
- Produce accurate written correspondence to deadlines.
- Respond to members' telephone queries either in writing or verbally.
- Provide members with quotations as requested, accurately and to agreed deadlines.
- Set up and process forthcoming retirements for payroll purposes.
- Understand the principles behind commutation factors and calculations.
- Understand the context and acknowledge of Guaranteed Minimum Pension (GMP) from first principles and have an awareness of contracting-out.
- Undertake periodical and ad hoc administrative tasks as required.
- Computer literate. Experienced in the use of MS Office.
- DB/DC experience.
- Ability to complete manual calculations accurately.
- Strong team player.
- Knowledge and understanding of current pension legislation and an appreciation of upcoming changes.
- PMI Qualified (or studying).
- Experience of managing projects.
- Prior use of the IntelliPen administration system.
- Well organised, with ability to deal with multiple priorities at the same time and a flexible attitude to accommodate change.
- Excellent verbal and written communication skills.
Pensions Associate in London employer: Trafalgar House Pensions Administration Limited
Contact Detail:
Trafalgar House Pensions Administration Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Pensions Associate in London
✨Tip Number 1
Network like a pro! Reach out to current employees in the pensions field, especially those at companies you're interested in. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to pensions. Think about your experience with DB and DC arrangements, and be ready to share specific examples of how you've provided 'First Class' service.
✨Tip Number 3
Show off your skills! Bring along any relevant certifications or proof of your PMI qualifications. This will demonstrate your commitment and knowledge in the pensions sector, making you stand out.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace Pensions Associate in London
Some tips for your application 🫡
Show Your Attention to Detail: As a Pensions Associate, being detail-focused is key. Make sure your application is free from typos and errors. Double-check everything before hitting send – we want to see that you can produce accurate written correspondence!
Tailor Your Application: Don’t just send the same CV and cover letter everywhere! Highlight your experience with DB and DC arrangements, and mention any relevant qualifications like PMI. We love seeing how your background fits with what we do.
Demonstrate Your Communication Skills: Since you'll be responding to member queries, it’s important to showcase your verbal and written communication skills in your application. Use clear and concise language, and let your personality shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Trafalgar House Pensions Administration Limited
✨Know Your Pensions Inside Out
Make sure you brush up on your knowledge of defined benefit (DB) and defined contribution (DC) arrangements. Familiarise yourself with the principles behind commutation factors, Guaranteed Minimum Pension (GMP), and current pension legislation. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Showcase Your Communication Skills
Since you'll be dealing with clients and members regularly, it's crucial to demonstrate your excellent verbal and written communication skills. Prepare examples of how you've effectively communicated complex information in the past, whether through written correspondence or during phone calls.
✨Be Detail-Oriented
As a pensions associate, attention to detail is key. During the interview, highlight your experience with processing membership administration and producing accurate documentation. You might even want to mention specific instances where your attention to detail made a difference in your previous roles.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and how you handle multiple priorities. Think of examples from your past experiences where you successfully managed projects or dealt with challenging situations, and be ready to discuss them in detail.
