At a Glance
- Tasks: Deliver top-notch service to clients and manage membership administration.
- Company: Join a dynamic team focused on exceptional client service in pensions.
- Benefits: Gain valuable experience, develop skills, and enjoy a supportive work environment.
- Other info: Flexible work culture with opportunities for growth and development.
- Why this job: Make a real difference in clients' lives while learning about pensions.
- Qualifications: Detail-oriented, team player with knowledge of pension legislation and MS Office.
The predicted salary is between 30000 - 40000 € per year.
We are looking for motivated and detail-focused pensions associates to join our Member Services Team. As part of this team you will provide exceptional service to clients with defined benefit (DB) and defined contribution (DC) arrangements.
Key responsibilities
- Provide a service that is considered to be “First Class” by clients and in accordance with agreed measures and timescales.
- Process all aspects of membership administration.
- Knowledge of policies and process of ISO 27001 and where they can be accessed and followed.
- Produce accurate written correspondence to deadlines.
- Respond to members’ telephone queries either in writing or verbally.
- Provide members with quotations as requested, accurately and to agreed deadlines.
- Set up and process forthcoming retirements for payroll purposes.
- Understand the principles behind commutation factors and calculations.
- Understand the context and acknowledge of Guaranteed Minimum Pension (GMP) from first principles and have an awareness of contracting-out.
- Undertake periodical and ad hoc administrative tasks as required.
- Computer literate. Experienced in the use of MS Office.
- DB/DC experience.
- Ability to complete manual calculations accurately.
- Strong team player.
- Knowledge and understanding of current pension legislation and an appreciation of upcoming changes.
- PMI Qualified (or studying).
- Experience of managing projects.
- Prior use of the IntelliPen administration system.
- Well organised, with ability to deal with multiple priorities at the same time and a flexible attitude to accommodate change.
- Excellent verbal and written communication skills.
Pensions Associate in Farnborough employer: Trafalgar House Pensions Administration Limited
Join our dynamic Member Services Team as a Pensions Associate, where you will thrive in a supportive and collaborative work environment that prioritises exceptional client service. We offer comprehensive training and development opportunities to help you grow your expertise in pensions administration, alongside a commitment to work-life balance and employee well-being. Located in a vibrant area, our company fosters a culture of inclusivity and innovation, making it an ideal place for motivated individuals seeking meaningful and rewarding careers.
Contact Detail:
Trafalgar House Pensions Administration Limited Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Pensions Associate in Farnborough
✨Tip Number 1
Network like a pro! Reach out to current employees in the pensions field, especially those at companies you're interested in. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of DB and DC arrangements. Be ready to discuss how you can provide that 'First Class' service they’re after. Show them you know your stuff!
✨Tip Number 3
Practice your communication skills! Whether it’s responding to queries or writing correspondence, being articulate is key. Try mock interviews with friends or use online resources to sharpen your skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Pensions Associate in Farnborough
Some tips for your application 🫡
Show Your Motivation:We want to see your enthusiasm for the role! Make sure to express why you're excited about joining our Member Services Team and how you can contribute to providing that 'First Class' service we pride ourselves on.
Be Detail-Focused:As a pensions associate, attention to detail is key. When writing your application, double-check for any errors and ensure your correspondence is clear and accurate. This will show us you understand the importance of precision in this role.
Highlight Relevant Experience:If you've got experience with DB/DC arrangements or have worked with pension legislation, make sure to mention it! We love seeing how your background aligns with what we're looking for, so don’t hold back on showcasing your skills.
Apply Through Our Website:To make sure your application gets to us smoothly, apply directly through our website. It’s the best way to ensure we receive all your details and gives you a chance to explore more about us while you’re at it!
How to prepare for a job interview at Trafalgar House Pensions Administration Limited
✨Know Your Pensions Inside Out
Make sure you brush up on your knowledge of defined benefit (DB) and defined contribution (DC) arrangements. Familiarise yourself with the principles behind commutation factors, Guaranteed Minimum Pension (GMP), and current pension legislation. This will show that you're not just motivated but also detail-focused, which is exactly what they're looking for.
✨Demonstrate First-Class Service Skills
Prepare examples of how you've provided exceptional service in previous roles. Think about specific situations where you went above and beyond for clients. This will help you illustrate your ability to deliver a 'First Class' service, which is a key responsibility in this role.
✨Get Comfortable with Calculations
Since the role requires manual calculations, practice some common pension-related calculations beforehand. Being able to demonstrate your accuracy and confidence in this area during the interview will set you apart from other candidates.
✨Show Off Your Team Spirit
As a strong team player, be ready to discuss how you've collaborated with others in past roles. Share stories that highlight your flexibility and ability to manage multiple priorities, as well as how you adapt to changes within a team setting.
