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- Tasks: Provide first and second line IT support in a dynamic environment.
- Company: Join Tradition, a leading interdealer broker with a global presence.
- Benefits: Competitive salary, diverse team, and opportunities for growth.
- Other info: Flexible working hours with occasional weekend shifts.
- Why this job: Be part of a team that values creativity and teamwork while making a real impact.
- Qualifications: Strong communication skills and experience with Microsoft technologies required.
The predicted salary is between 30000 - 40000 £ per year.
Tradition is the interdealer broking arm of Compagnie Financière Tradition and one of the world's largest interdealer brokers in over-the-counter financial and commodity related products. CFT is represented in over 28 countries, employing over 2,500 people. Tradition’s goal is to provide superior client services. It believes its business success is a direct reflection of its employees and recruits. As such, teamwork, creativity, reliability and integrity are components of a work ethic taken very seriously since the company was founded in 1959.
Tradition is currently seeking to appoint an IT Support Engineer to be based within the London office.
Main responsibilities within the IT Support Engineer position include:
- Working as part of a team providing first and second line support to a complex and diverse user base in a dynamic and demanding environment.
- Providing support for all aspects of desktop hardware and key software applications, both in person at the office and supporting users working remotely.
- Providing first line support for voice systems including various Trading dealer board systems.
- Setting up and managing user accounts across Active Directory, Azure, and internal applications.
- Installing and configuring PCs, laptops, tablets, monitors, and related peripherals to company standards.
- Maintaining operating system and application software updates and patching.
- Supporting corporate mobile devices.
- Collaborating with project teams as required.
- Escalating issues and working with appropriate third-line support teams and external vendors.
- Supporting desk moves and installation / decommissioning of desktop IT equipment including using patch panels and structured cabling.
Key skills, experience and competencies required to be successful in this role:
- Excellent written and verbal communication skills.
- Familiarity with working with Helpdesk / IT service management ticketing systems.
- Proven ability to work well under pressure, manage multiple priorities, and meet tight deadlines.
- Solid understanding of Microsoft technologies, including Office 365, Windows 10/11 and Microsoft SCCM / Endpoint Configuration Manager or similar management tools.
- Hands-on experience with PC hardware setup, maintenance, and troubleshooting.
- Familiarity with Citrix environments, change control processes, Bloomberg terminals, and Zoom is desirable.
- Experience with Trading Dealer Board systems is highly advantageous.
Working Hours: Shift pattern covering support window between the hours of 6:30am and 6:30pm – Monday to Friday (typically a rotating 9 hour shift 06:30-15:30 or 09:30-18:30). Occasional weekend and evening work required.
Tradition do not accept agency CV’s. Please do not forward CV’s to our employees or Talent team. Tradition are not accountable for any fees related to unsolicited resumes. The Talent team will reach out to trusted agents when required.
Please note, due to the large volume of applications for this position, only suitable candidates will be contacted. If you have not heard from us within 14 days, unfortunately, your application has been unsuccessful.
Tradition welcome all suitable applications and are an equal opportunity employer who value diversity. All employment is decided on the basis of qualifications and merit.
By applying for this role, you agree that we may retain your details on our system for a period of 6 months and may contact you for any future vacancies that may arise within the Tradition Group.
IT Support Engineer in London employer: Tradition
Contact Detail:
Tradition Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer in London
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those already at Tradition. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Show off your skills! If you get the chance, demonstrate your tech know-how during interviews or networking events. Bring up specific examples of how you've tackled IT challenges in the past.
✨Tip Number 3
Be ready for anything! The IT world is fast-paced, so prepare for situational questions. Think about how you'd handle tricky support scenarios or tight deadlines – it shows you're ready for the dynamic environment at Tradition.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in being part of the Tradition team.
We think you need these skills to ace IT Support Engineer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Engineer role. Highlight your experience with Microsoft technologies and any relevant support roles you've had. We want to see how your skills match what we're looking for!
Show Off Your Communication Skills: Since excellent written and verbal communication is key, make sure your application reflects this. Use clear language and structure your information well. We love a good communicator!
Be Specific About Your Experience: When detailing your experience, be specific about the tools and systems you've worked with, like Helpdesk ticketing systems or Trading Dealer Board systems. We want to know exactly what you bring to the table!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures it gets into the right hands. We can’t wait to hear from you!
How to prepare for a job interview at Tradition
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft technologies, especially Office 365 and Windows 10/11. Be ready to discuss your hands-on experience with PC hardware setup and troubleshooting, as these are crucial for the IT Support Engineer role.
✨Showcase Your Communication Skills
Since excellent written and verbal communication skills are key, practice explaining technical concepts in simple terms. You might be asked to describe how you would assist a non-technical user, so think about examples from your past experiences.
✨Familiarise Yourself with Helpdesk Systems
Get comfortable with Helpdesk or IT service management ticketing systems. If you have experience with any specific tools, be prepared to share how you've used them to manage support requests efficiently.
✨Prepare for Pressure Scenarios
The role requires working well under pressure and managing multiple priorities. Think of situations where you've successfully handled tight deadlines or high-pressure environments, and be ready to share those stories during the interview.