At a Glance
- Tasks: Join a dynamic team providing IT support to a diverse user base in a fast-paced environment.
- Company: Tradition, a leading interdealer broker with a strong focus on teamwork and integrity.
- Benefits: Competitive salary, diverse work culture, and opportunities for professional growth.
- Other info: Flexible working hours with opportunities for career advancement in a global company.
- Why this job: Make a real impact by supporting cutting-edge technology and helping users thrive.
- Qualifications: Strong communication skills and experience with Microsoft technologies and IT support.
The predicted salary is between 30000 - 40000 € per year.
Tradition is the interdealer broking arm of Compagnie Financière Tradition and one of the world's largest interdealer brokers in over-the-counter financial and commodity related products. CFT is represented in over 28 countries, employing over 2,500 people. Tradition’s goal is to provide superior client services. It believes its business success is a direct reflection of its employees and recruits. As such, teamwork, creativity, reliability and integrity are components of a work ethic taken very seriously since the company was founded in 1959.
Tradition is currently seeking to appoint an IT Support Engineer to be based within the London office. Main responsibilities within the IT Support Engineer position include:
- Working as part of a team providing first and second line support to a complex and diverse user base in a dynamic and demanding environment.
- Providing support for all aspects of desktop hardware and key software applications, both in person at the office and supporting users working remotely.
- Setting up and managing user accounts across Active Directory, Azure, and internal applications.
- Installing and configuring PCs, laptops, tablets, monitors, and related peripherals to company standards.
- Maintaining operating system and application software updates and patching.
- Collaborating with project teams as required.
- Escalating issues and working with appropriate third‑line support teams and external vendors.
- Supporting desk moves and installation / decommissioning of desktop IT equipment including using patch panels and structured cabling.
Key skills, experience and competencies required to be successful in this role:
- Excellent written and verbal communication skills.
- Familiarity with working with Helpdesk / IT service management ticketing systems.
- Proven ability to work well under pressure, manage multiple priorities, and meet tight deadlines.
- Solid understanding of Microsoft technologies, including Office 365, Windows 10/11 and Microsoft SCCM / Endpoint Configuration Manager or similar management tools.
- Hands‑on experience with PC hardware setup, maintenance, and troubleshooting.
- Familiarity with Citrix environments, change control processes, Bloomberg terminals, and Zoom is desirable.
- Experience with Trading Dealer Board systems is highly advantageous.
Working Hours: Shift pattern covering support window between the hours of 6:30am and 6:30pm – Monday to Friday (typically a rotating 9 hour shift 06:30-15:30 or 09:30-18:30). Occasional weekend and evening work required.
Tradition welcome all suitable applications and are an equal opportunity employer who value diversity. All employment is decided on the basis of qualifications and merit.
IT Support Engineer employer: Tradition
Tradition is an exceptional employer, offering a dynamic work environment in the heart of London where teamwork, creativity, and integrity are at the core of its values. Employees benefit from comprehensive support and development opportunities, ensuring they thrive in their roles while contributing to superior client services. With a commitment to diversity and a collaborative culture, Tradition fosters a rewarding workplace for IT Support Engineers looking to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend meetups, and join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research Tradition and understand their values, especially teamwork and integrity. Practise common IT support scenarios and be ready to showcase your problem-solving skills.
✨Tip Number 3
Show off your tech skills! During interviews, don’t just talk about your experience; demonstrate it. Bring examples of past projects or challenges you've tackled, especially with Microsoft technologies and Helpdesk systems.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the Tradition team. Don’t miss out!
We think you need these skills to ace IT Support Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Support Engineer role. Highlight your experience with Microsoft technologies and any relevant support roles you've had. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you embody our values of teamwork, creativity, and integrity. Keep it concise but impactful!
Showcase Your Communication Skills:Since excellent communication is key for this role, make sure your written application reflects that. Use clear language and structure your thoughts logically. We want to see how well you can convey information!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Tradition
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft technologies, especially Office 365 and Windows 10/11. Be ready to discuss your hands-on experience with PC hardware setup and troubleshooting, as these are crucial for the IT Support Engineer role.
✨Showcase Your Communication Skills
Since excellent written and verbal communication is key, practice explaining technical concepts in simple terms. You might be asked to describe how you would assist a non-technical user, so think about examples from your past experiences.
✨Familiarise Yourself with Helpdesk Systems
Get comfortable with Helpdesk or IT service management ticketing systems. If you have experience with any specific tools, be prepared to share how you've used them to manage support requests efficiently.
✨Demonstrate Teamwork and Problem-Solving
Tradition values teamwork, so be ready to discuss how you've collaborated with others in previous roles. Think of specific instances where you worked under pressure to solve problems, as this will show your ability to thrive in a dynamic environment.
