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- Tasks: Support clients with risk management products and troubleshoot issues.
- Company: Join TS Imagine, a leader in integrated trading solutions.
- Benefits: Enjoy competitive salary, annual bonus, training budget, and private medical care.
- Why this job: Make a real impact by helping clients navigate cutting-edge financial technologies.
- Qualifications: Degree in relevant fields and strong communication skills required.
- Other info: Dynamic team environment with opportunities for growth and innovation.
The predicted salary is between 36000 - 60000 £ per year.
The Client Support Analyst (Risk) acts as the primary contact for all clients of our market-leading risk management products. These are based on cutting-edge technologies and support all asset classes, including cryptocurrencies and crypto derivatives. After completing our training and shadowing program, the Client Support Analyst will assist our clients on topics including valuation, hedging and risk management in collaboration with our software engineers, data engineers, financial data analysts and product managers.
You should have:
- Degree in Computer Science, Math, Physics, Engineering, Quantitative Finance, Economics or another similar field
- Highly motivated, self-starter attitude
- Excellent communication (written and oral) skills
- Ability to multi-task
- Ability to learn complex procedures and tasks quickly
- A broad-based understanding of finance and trading including equity derivatives, trading practices and associated risk strategies
- Strong customer orientation
- Basic understanding of Programming Languages
What you’ll do:
- Act as primary contact for all client user issues and queries, working closely with technical and business users to maximize their use of our products through training and support.
- Use initiative to investigate, replicate and resolve problems reported by our clients, across functional and technical queries.
- Engage Consultants, Data Operations, Development or other Technical teams to support the rapid resolution of client issues.
- Participate in escalation processes to inform client and engage resources internally across the business to provide rapid solutions to critical issues.
- Troubleshoot application faults or performance issues.
- In conjunction with the Quality Control team, conduct testing of programs and systems by analyzing them to determine likely problem areas, constructing and using sample data to test programs or systems failures.
- Maintain a high level of expertise on TS Imagine Trading System products by working closely with development, design, project management and QA teams.
- Contribute to documentation and knowledge sharing with colleagues in order to ensure processes and knowledge are reflected accurately.
- Work on a range of supporting projects in order to develop team tools, process or support for Implementation and Consultant initiatives.
Why TS Imagine / Benefits:
- Annual leave and Personal days
- Annual bonus and salary review
- Training budget $1,500
- Private medical, dental, life assurance
- Salary sacrifice pension scheme
About TS Imagine: Created out of the combination of two best-in-class SaaS platforms, TradingScreen and Imagine Software, TS Imagine delivers integrated trading, portfolio and real-time risk solutions for capital markets. The platform is uniquely positioned to streamline complex and time-consuming workflows across front, middle, and back office functions. TS Imagine has close to 400 employees in 10 offices worldwide, serving approximately 500 global buy-side and sell-side institutions across North and South America, EMEA, and Asia Pacific including hedge funds, traditional asset managers, pension funds, mutual funds, and financial institutions. We challenge our employees every day to think creatively and innovate across silos and across platforms.
Client Support Analyst (Risk) employer: TradingScreen
Contact Detail:
TradingScreen Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Support Analyst (Risk)
✨Tip Number 1
Network like a pro! Reach out to current employees at TS Imagine on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Client Support Analyst role.
✨Tip Number 2
Prepare for the interview by brushing up on your technical knowledge and understanding of risk management products. We recommend practising common interview questions related to client support and problem-solving scenarios.
✨Tip Number 3
Show off your communication skills! During interviews, make sure to articulate your thoughts clearly and confidently. Remember, you’ll be the primary contact for clients, so demonstrating your ability to communicate effectively is key.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the TS Imagine team.
We think you need these skills to ace Client Support Analyst (Risk)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Client Support Analyst role. Highlight your relevant skills, especially in communication and problem-solving, as these are key for us at TS Imagine.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about risk management and how your background fits with our cutting-edge technologies. We love seeing enthusiasm!
Showcase Your Technical Skills: Don’t forget to mention any programming languages or technical skills you have. Even if they’re basic, they can set you apart from other candidates. We appreciate a good tech-savvy mindset!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at TradingScreen
✨Know Your Stuff
Make sure you brush up on your knowledge of risk management products and the financial markets. Familiarise yourself with key concepts like valuation, hedging, and risk strategies. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Show Off Your Communication Skills
As a Client Support Analyst, you'll need to communicate effectively with clients and technical teams. Practice explaining complex topics in simple terms. You might even want to prepare a few examples of how you've successfully communicated in past roles or projects.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss how you approach troubleshooting and resolving issues. Think of specific instances where you've had to investigate a problem, replicate it, and find a solution. This will highlight your initiative and analytical skills, which are crucial for this position.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company, its products, and the team you'll be working with. This shows that you're engaged and eager to learn more. It’s also a great way to assess if the company culture aligns with your values and career goals.
