At a Glance
- Tasks: Onboard clients, support software use, and drive technical projects in a dynamic environment.
- Company: Join TradingHub, a leader in intelligent trade surveillance for financial institutions.
- Benefits: Enjoy hybrid working, private medical insurance, and generous annual leave.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Make a real impact in finance while growing your skills in a collaborative team.
- Qualifications: STEM degree, SQL proficiency, and a passion for financial markets required.
The predicted salary is between 30000 - 40000 £ per year.
Compensation: Competitive (Financial Services)
About TradingHub
Founded in 2010, TradingHub delivers uniquely intelligent trade surveillance software to world leading financial institutions. Developed by market professionals, our solutions use sophisticated modelling techniques to detect single and cross-product market manipulation. With a team of over 150 experts worldwide, TradingHub combines global reach with deep markets expertise to help our customers mitigate financial, regulatory, and reputational risk.
The Role
As a Customer Ops associate with daily exposure to some of the world's largest financial institutions, you'll blend hands-on customer support with technical delivery onboarding new clients, digging into complex data, and contributing code changes that push our platform forward. As our client base grows and our team stays lean, you'll have real scope to step beyond BAU and own high-impact projects. We're looking for someone proactive and curious, a self-starter who takes ownership, spots opportunities to improve how we work, and wants their contribution to genuinely move the needle.
Responsibilities
- Onboard and support clients on our software platforms, partnering with customer facing teams and engineering
- Own technical projects implementing new asset classes, enabling new metrics, and updating existing code
- Interrogate large volumes of client data using your analytics skills to resolve critical issues
- Train and support clients over email and in person
- Collaborate across teams, manage dependencies, and flag issues through JIRA
- Drive internal migrations and process improvements as we scale
- Advise clients on the technical use of our systems in a trade surveillance context
- Learn TradingHub's bespoke development language and sharpen your technical toolkit on the job
Requirements
- STEM degree
- Relevant experience in a financial setting
- Proficiency in SQL
- Solid grasp of one or more asset classes: Fixed Income, Credit, Equity or Commodities
- Genuine interest in financial markets; knowledge of market abuse desirable
- Excellent written and verbal communication, with proven client-facing experience
- Proactive, self-motivated and hungry to learn in a collaborative environment
- Comfortable using AI tools to enhance your work; Claude experience an advantage
Benefits
Life at TradingHub is a rewarding journey within a fast-growing company that thrives on innovation and collaboration. By combining the best of technology and global markets, we’re able to solve complex problems together and deliver meaningful results to our customers. Everybody has value to bring, and we welcome individuality as a key driving force behind our collective success. Rooted in everything that we do are our core values: Accountability, Ambition, Partnership and Trust. These values provide the foundation for a sustainable workplace culture that empowers you to grow, contribute, and become your best self.
Employee Benefits:
- Annual discretionary performance bonus (permanent employees only)
- Hybrid working policy
- Office lunches twice a week
- Private medical insurance + dental cover
- Extended parental leave (up to 6 months of fully paid maternity leave)
- 25 days annual leave + bank holidays
- Enhanced company pension plan
- 5 days study leave towards professional qualifications
- Salary sacrifice schemes
- Death in service coverage
Don’t tick every single requirement? Research shows that candidates from under-represented groups are less likely to apply unless they meet all the criteria. We are dedicated to building a diverse, equitable and inclusive workplace, so if this role excites you, please don't let our specification hold you back. Get in touch!
TradingHub is an equal opportunities employer. We do not discriminate based on race, religion, ethnic or national origins, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, socio-economic background, responsibilities for dependants, physical or mental disability or other applicable legally protected characteristics. TradingHub selects candidates for interview based solely on their skills, experience and qualifications. We are committed to making our recruitment process accessible to all and we encourage candidates to inform us of any required adjustments. A full copy of our diversity, equity and inclusion policy will be made available to you upon request.
Customer Operations Associate in London employer: TradingHub
At TradingHub, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration among our talented team of over 150 experts. Located in the heart of London, we provide competitive compensation, comprehensive benefits including private medical insurance, generous parental leave, and opportunities for professional growth through study leave for qualifications. Join us to be part of a diverse and inclusive environment where your unique skills can thrive and contribute to cutting-edge financial solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Operations Associate in London
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like TradingHub. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Customer Operations Associate in London
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to TradingHub.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on TradingHub's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at TradingHub
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with TradingHub.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at TradingHub will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former TradingHub employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
