At a Glance
- Tasks: Onboard clients, support software use, and drive technical projects in a dynamic environment.
- Company: Join TradingHub, a leading financial tech company focused on innovation and collaboration.
- Benefits: Enjoy competitive pay, hybrid work, private medical insurance, and generous leave policies.
- Other info: Be part of a diverse team that values accountability, ambition, partnership, and trust.
- Why this job: Make a real impact in the financial sector while developing your skills and career.
- Qualifications: STEM degree, SQL proficiency, and a passion for financial markets required.
The predicted salary is between 35000 - 42000 £ per year.
About TradingHub
Founded in 2010, TradingHub delivers uniquely intelligent trade surveillance software to world leading financial institutions. Developed by market professionals, our solutions use sophisticated modelling techniques to detect single and cross-product market manipulation. With a team of over 150 experts worldwide, TradingHub combines global reach with deep markets expertise to help our customers mitigate financial, regulatory, and reputational risk.
The Role
As a Customer Ops associate with daily exposure to some of the world's largest financial institutions, you'll blend hands-on customer support with technical delivery onboarding new clients, digging into complex data, and contributing code changes that push our platform forward. As our client base grows and our team stays lean, you'll have real scope to step beyond BAU and own high-impact projects. We're looking for someone proactive and curious, a self-starter who takes ownership, spots opportunities to improve how we work, and wants their contribution to genuinely move the needle.
Responsibilities
- Onboard and support clients on our software platforms, partnering with customer facing teams and engineering.
- Own technical projects implementing new asset classes, enabling new metrics, and updating existing code.
- Interrogate large volumes of client data using your analytics skills to resolve critical issues.
- Train and support clients over email and in person.
- Collaborate across teams, manage dependencies, and flag issues through JIRA.
- Drive internal migrations and process improvements as we scale.
- Advise clients on the technical use of our systems in a trade surveillance context.
- Learn TradingHub's bespoke development language and sharpen your technical toolkit on the job.
Requirements
- STEM degree.
- Relevant experience in a financial setting.
- Proficiency in SQL.
- Solid grasp of one or more asset classes: Fixed Income, Credit, Equity or Commodities.
- Genuine interest in financial markets; knowledge of market abuse desirable.
- Excellent written and verbal communication, with proven client-facing experience.
- Proactive, self-motivated and hungry to learn in a collaborative environment.
- Comfortable using AI tools to enhance your work; Claude experience an advantage.
Benefits
Life at TradingHub is a rewarding journey within a fast-growing company that thrives on innovation and collaboration. By combining the best of technology and global markets, we’re able to solve complex problems together and deliver meaningful results to our customers. Everybody has value to bring, and we welcome individuality as a key driving force behind our collective success. Rooted in everything that we do are our core values: Accountability, Ambition, Partnership and Trust. These values provide the foundation for a sustainable workplace culture that empowers you to grow, contribute, and become your best self.
Employee Benefits:
- Annual discretionary performance bonus (permanent employees only).
- Hybrid working policy.
- Office lunches twice a week.
- Private medical insurance + dental cover.
- Extended parental leave (up to 6 months of fully paid maternity leave).
- 25 days annual leave + bank holidays.
- Enhanced company pension plan.
- 5 days study leave towards professional qualifications.
- Salary sacrifice schemes.
- Death in service coverage.
TradingHub is an equal opportunities employer. We do not discriminate based on race, religion, ethnic or national origins, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, socio-economic background, responsibilities for dependants, physical or mental disability or other applicable legally protected characteristics. TradingHub selects candidates for interview based solely on their skills, experience and qualifications. We are committed to making our recruitment process accessible to all and we encourage candidates to inform us of any required adjustments. A full copy of our diversity, equity and inclusion policy will be made available to you upon request.
Customer Operations Associate employer: TradingHub Group
TradingHub Group is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration in the heart of London. With a hybrid working model, employees enjoy flexibility while engaging in meaningful projects that enhance their skills in both front-end and back-end development within the FinTech sector. The company prioritises employee growth through continuous learning opportunities and exposure to cutting-edge technologies, making it an ideal place for those looking to advance their careers in a thriving industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Operations Associate
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at TradingHub Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like TradingHub Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Operations Associate
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to TradingHub Group:Your cover letter is your chance to shine! Tell us why you want to work at TradingHub Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at TradingHub Group!
How to prepare for a job interview at TradingHub Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
