SVP, Global Head of Platform Operations in London

About Trading Technologies

Trading Technologies (TT) builds the platform professional traders rely on to access the world's derivatives, fixed income and cryptocurrency markets. Our customers — global banks, brokers, proprietary trading firms, hedge funds and exchanges — trust us to run trading infrastructure where availability and latency are measured in real money. TT is a global, PE-backed company with engineering hubs in the US, UK, Czech Republic, India and Singapore, and an active M&A strategy that is broadening the platform.

Role Summary

The SVP, Platform Operations leads how TT delivers, runs and continuously improves its production platform. This is a newly consolidated executive role that brings Systems Engineering, SRE/DevOps, Deployment, Platform Engineering, Service Improvement and Release Management into one organization with a single mandate: make TT's delivery faster, safer and more automated while raising reliability for customers who cannot tolerate downtime.

You will own the end-to-end deployment pipeline, production observability and incident management, and the SLO/SLI framework that defines what 'good' looks like for every customer-facing service. You will build the leadership layer underneath you, shape TT's global operating footprint, and act as the operational owner for integrating acquired products onto the TT platform.

Direct reports: Head of SRE; Head of Systems Engineering; team leads for Deployment, Platform Engineering, Service Improvement and Release Management.

Key partners: CTPO, Engineering leadership, SVP Infrastructure, CISO / Security, Product, Customer Support and line-of-business heads.

Primary Focus

• Reliability, Deployment, and Incident Management. The SVP defines and enforces SLOs/SLIs, owns the CI/CD pipeline, leads automated deployment strategy, drives P1/P2 incident response, and embeds SRE discipline across the engineering organization.

Key Deliverables:

• Low Mean Time to Resolve (MTTR), minimal production incidents, and near-perfect achievement of Service Level Objectives (SLOs).
• Fast time-to-market and high throughput velocity through the CI/CD pipeline.

Key Responsibilities

1. Delivery Transformation (Internal Development Platform) - Executive sponsor and operational lead for the Internal Development Platform (IDP) program. Own all phase deliverables, milestones, and budget; ensure the program delivers measurable improvement in deployment frequency, lead time, and defect rate. Integrate AI/automation progress into replanning; partner with the CTO to align engineering readiness with IDP rollout milestones.
2. Operational Excellence & SRE - Own the SRE Scorecard and drive continuous improvement year-over-year. Lead P1/P2 incident response; deliver 10% MTTR reduction in 1H and 50% by 2H. Reduce toil through runbook automation, self-healing strategies, and AI-driven agent frameworks for recurring manual tasks.
3. Systems Engineering - Own the team responsible for operating systems, authentication platforms (IAM, SSO, directory services), and the foundational platform plumbing underpinning both production and the development toolchain. Own cloud account administration: account management, access controls, and configuration layer across AWS and other cloud providers.
4. CI/CD & Deployment Maturity - Own the end-to-end deployment pipeline; ensure application artifacts from Engineering are deployable through automated, reliable pipelines. Establish and enforce deployment standards across all lines of business.
5. SLO/SLI Governance - Define and document SLIs/SLOs for all customer-facing services. Provide monthly SLA adherence reporting for top-tier clients. Serve as the internal expert and final approver on new SLA commitments.
6. AI-First Operations - Drive AI-first development practices within Platform Ops. Build an agent framework to automate ≥10 recurring manual tasks per quarter. Deliver regular Tech Talks on AI examples to accelerate adoption across engineering.
7. Organization, Talent & Global Footprint - Build a leadership layer with clear functional domains and healthy spans of control, so the organization executes at pace without single points of failure. Execute TT's global location strategy for Platform Operations — growing capability in our engineering hubs to achieve follow-the-sun coverage while protecting operational quality. Hire, develop and retain a high-performing, geographically distributed team; set standards for engineering craft and operational rigor.
8. M&A Operational Integration - Lead operational due diligence audits (CI/CD maturity, monitoring, incident response) for all M&A targets. Produce Operational Readiness Plans during confirmatory diligence. Ensure acquired products meet standard MTTR and SLO targets within 30 days post-migration.
9. Budget, Vendors & Tooling - Own the Platform Operations budget, including observability, CI/CD and automation tooling; manage key vendor relationships and drive cost efficiency without compromising resilience.

Skills, Knowledge and Expertise

Experience

• 10+ years in technology leadership, including 5+ years at VP/SVP level owning platform operations, SRE or DevOps at enterprise scale.
• A track record of leading SRE transformation in high-availability, customer-facing environments ideally in capital markets, exchange or trading technology, or another latency-sensitive, regulated domain.
• Experience leading large, geographically distributed teams and building capability in global engineering hubs.
• Hands-on experience with M&A operational due diligence and post-acquisition platform integration.
• Demonstrated results modernizing CI/CD and automating deployment pipelines at scale.

Skills & Capabilities

• Deep SRE expertise: SLOs/SLIs, error budgets, incident management, observability, toil reduction.
• Strong command of cloud platforms (AWS preferred), CI/CD tooling and modern observability stacks; credible with senior engineers on technical detail.
• Ability to translate platform health data into a clear executive narrative on business risk and customer impact.
• Proven organizational builder — designs structures with clear domains of ownership and develops leaders beneath you.
• AI-forward: has applied AI/ML-driven automation to real operational workflows and can lead others to do the same.

Leadership Profile

• Disciplined prioritization: force-ranks initiatives, publishes clear roadmaps and holds the line on scope.
• Proactive, transparent communicator who surfaces progress and risk early, not just at final delivery.
• Calm and decisive under pressure; sets the tone during incidents and models blameless accountability.
• Collaborative partner across Engineering, Infrastructure, Security, Product and the business without creating roadmap fragmentation.

Benefits

Why Trading Technologies

• A platform that matters: your work directly determines whether some of the world's most demanding traders can access markets.
• Real scope: a newly consolidated organization, executive sponsorship for transformation, and an active M&A pipeline to integrate.
• Global reach: teams across five countries and the mandate to shape how they operate together.
• Executive-level compensation and incentive package, including participation in TT's leadership equity program.
• We offer a comprehensive benefits package designed to support your well-being, growth, and work-life balance.

Health & Financial Security:

• Medical, Dental, and Vision coverage
• Group Life (GTL) and Group Income Protection (GIP) schemes
• Pension contributions

Time Off & Flexibility:

• Enjoy the best of both worlds: the energy and collaboration of in-person work, combined with the convenience and focus of remote days. This is a hybrid position requiring three days of in-office collaboration per week, with the flexibility to work remotely for the remaining two days. Our hybrid model is designed to balance individual flexibility with the benefits of in-person collaboration, enhanced team cohesion, spontaneous innovation, hands-on mentorship opportunities and strengthens our company culture.
• 25 days of Paid Time Off (PTO) per year, with the option to roll over unused days.
• One dedicated day per year for volunteering.
• Two professional development days per year to allow uninterrupted professional development.
• An additional PTO day added during milestone anniversary years.
• Robust paid holiday schedule with early dismissal.
• Generous parental leave for all parents (including adoptive parents).

Work-Life Support & Resources:

• Budget for tech accessories, including monitors, headphones, keyboards, and other office equipment.
• Milestone anniversary bonuses.

Wellness & Lifestyle Perks:

• Subsidy contributions toward gym memberships and health/wellness initiatives (including discounted healthcare premiums, healthy meal delivery programs, or smoking cessation support).

Our Culture:

Forward-thinking, culture-based organization with collaborative teams that promote diversity and inclusion.