Head of Sales Operations in London

We are seeking a detail-oriented and analytical Global Head of Sales Operations to be a key player in our sales management organization. This role is responsible for bridging the gap between sales strategy and execution by optimizing sales processes, ensuring data accuracy, and providing actionable insights to leadership. The ideal candidate will be a proactive problem-solver with a strong understanding of sales methodologies and data management to help drive revenue growth.

What Will You Be Involved With?

• TAM Alignment & Strategy
  • Establish protocols across Sales, Product, Solutions Engineering & Corporate Strategy teams (or equivalents) to define the total addressable market vs. sellable addressable market.
  • Collaborate with key stakeholders and subject matter experts to define ideal client profiles for each GTM and a targeted, persona-based outreach plan.
  • Own alignment when launching a new product/GTM; ensuring SAM is well-defined for roll-out to Sales.
• Territory management
  • Guide Sales leadership through annual refresh cycles and allocation exercises for regional/rep territory assignments.
  • Maintain Salesforce to reflect up-to-date prospects and customer ownership.
• Sales Operations/Support
  • Own Sales calendar and cadence scheduling (pipeline meetings, forecasting meetings, Sales QBRs, etc.).
  • Manage content and delivery of Sales Leadership QBRs.
  • Support all levels of the Sales hierarchy in daily requests, GTM launches, and ad hoc priority initiatives.
  • Create, maintain, and enhance processes to improve efficiency across the larger organization.
  • Partner with Sales Enablement to onboard new team members, launch processes, and deliver training.
  • Serve as an expert on all Sales processes and technology systems to guide teams effectively.
  • Design, implement, and refine sales processes to improve efficiency and effectiveness across the sales life cycle (lead generation to deal closure).
  • Assist in the implementation and governance of the quarterly renewal program.
• Revenue Operations
  • Establish KPIs through collaboration with leadership and in alignment with company OKRs.
  • Design reporting and dashboards to run the daily business and support each level of the Sales hierarchy.
  • Provide key reporting to Sales and Executive leadership on weekly/monthly/quarterly cycles.
  • Liaise with the Finance/FP&A team to produce consistent views on forecasting and bookings.
  • Manage forecast and pipeline program: tracking, trends, insights.
  • Produce content for ELT and Board meetings/initiatives.
• Sales Compensation Program
  • Inform strategy through insights into Sales/business drivers and alignment with executive priorities.
  • Partner with Finance to establish and maintain the commissions policy.
  • Design and issue compensation plans for Sales roles.
  • Maintain commissions model and calculate monthly commissions/supporting analyses through systems like Quota Path and Salesforce.
  • Enable Controllership's expense/accruals process.
• Salesforce Maintenance & Enhancements
  • Own roadmap, prioritization, and delivery of CRM enhancements and roll-out to Sales/stakeholders.
  • Troubleshoot and resolve team issues with Salesforce processes/errors.
  • Oversee the day-to-day administration and optimization of the Salesforce and other sales optimization tools, ensuring data accuracy, integrity, and user adoption.
• Data Management
  • Oversee and uphold Sales data integrity in Salesforce; correct gaps and inconsistencies.
  • Lead the design of Salesforce data models (conceptual and logical) and define comprehensive data requirements and business rules to support evolving organizational hierarchies and team structures, partnering with IT for complex customizations and integrations.
  • Analyze sales data, track key performance indicators (KPIs), create standardized reports and dashboards, and provide insights to sales leadership to drive performance and informed decision-making.
  • Use data analysis and market trends to develop and maintain accurate sales forecasts, assist in territory planning, and manage sales budgets.
• Cross-Functional Support
  • Support the larger organization in process creation and problem-solving for complex organizational issues.
  • Lead initiatives and provide subject-matter expertise to carry out cross-functional leadership objectives, resolve daily business blockers, and deliver strategic projects across the organization.
  • Work closely with other departments (Marketing, Finance, IT, Operations, Product Engineering) to align on business goals and support sales initiatives.

What Will You Bring to the Table?

• Bachelor's degree in Business Administration, Marketing, Finance, Data Analytics, or a related field (or equivalent work experience).
• 10+ years of experience in sales, sales operations, or a related analytical role.
• Strong analytical and problem-solving skills with the ability to interpret complex data and translate it into actionable insights.
• Proficiency in CRM systems (e.g., Salesforce, HubSpot) and strong experience with data analysis tools, particularly MS Excel (pivot tables, VLOOKUPs, etc.) and reporting tools (e.g., Domo, Power BI).
• Excellent communication (verbal and written) and interpersonal skills to collaborate effectively with diverse stakeholders across the organization.
• Strong organizational and project management skills with keen attention to detail and the ability to manage multiple priorities in a fast-paced environment.
• Proficiency with the G-Suite.

What We Bring to the Table

• We offer a comprehensive benefits package designed to support your well-being, growth, and work-life balance.
• Health & Financial Security: Pension contributions.
• Time Off & Flexibility: Enjoy the best of both worlds: the energy and collaboration of in-person work, combined with the convenience and focus of remote days. This is a hybrid position requiring three days of in-office collaboration per week, with the flexibility to work remotely for the remaining two days. Our hybrid model is designed to balance individual flexibility with the benefits of in-person collaboration, enhanced team cohesion, spontaneous innovation, hands-on mentorship opportunities and strengthens our company culture.
• 25 days of Paid Time Off (PTO) per year, with the option to roll over unused days.
• One dedicated day per year for volunteering.
• Two professional development days per year to allow uninterrupted professional development.
• An additional PTO day added during milestone anniversary years.
• Generous parental leave for all parents (including adoptive parents).
• Work-Life Support & Resources: Budget for tech accessories, including monitors, headphones, keyboards, and other office equipment. Milestone anniversary bonuses.
• Wellness & Lifestyle Perks: Subsidy contributions toward gym memberships and health/wellness initiatives (including discounted healthcare premiums, healthy meal delivery programs, or smoking cessation support).
• Our Culture: Forward-thinking, culture-based organization with collaborative teams that promote diversity and inclusion.