At a Glance
- Tasks: Join our team to troubleshoot and resolve technical issues for a high-performance SaaS platform.
- Company: Be part of a forward-thinking tech company that values collaboration and innovation.
- Benefits: Enjoy competitive pay, health coverage, flexible work options, and generous time off.
- Other info: Experience a dynamic work culture with opportunities for growth and mentorship.
- Why this job: Kickstart your career in tech while learning about Linux, AWS, and virtualization.
- Qualifications: Ideal for those with a passion for technology and problem-solving skills.
The predicted salary is between 30000 - 36000 £ per year.
We are seeking a highly motivated and detail-oriented Associate Systems Engineer to join our Global Operations team. This role is the foundational layer of our "Follow-the-Sun" support model, acting as the primary point of contact for technical triage and initial resolution of "break-fix" tickets for our high-performance SaaS trading platform. The Associate Systems Engineer will focus on monitoring, initial troubleshooting, and executing standard operating procedures (SOPs) to maintain platform stability. This is an ideal role for someone early in their career with a strong desire to learn the full infrastructure stack including: Linux, Windows, Virtualization, and AWS within a mission-critical production environment.
What Will You Be Involved With
- Tier 1 & Tier 2 Support & Triage: Act as the initial responder for incoming technical tickets, providing triage and resolution for common "break-fix" issues related to Linux/Windows systems, AWS instances, and hardware.
- Hybrid Identity & MFA Triage: Triage and diagnose authentication and authorization failures across a global hybrid environment: Active Directory, Linux LDAP/SSSD, MFA/2FA, and AWS IAM role assumption errors.
- Virtualization Health & Performance Triage: Perform troubleshooting for global virtualization environments (e.g., Nutanix, Red Hat OpenShift Virt, VMware vSphere/ESXi or KVM) to maintain production uptime.
- Monitoring & Health Checks: Perform routine monitoring of global hybrid compute and storage services to ensure optimal health and performance.
- SOP Execution: Utilize and maintain technical runbooks (SOPs) for repeatable tasks such as user access requests, basic instance provisioning, and hardware status checks.
- Escalation Management: Clearly document and escalate issues as necessary.
- Automation Support: Assist in maintaining existing automation scripts (Bash/Python) and Infrastructure as Code (IaC) deployments under the guidance of senior team members.
- Documentation: Contribute to the internal knowledge base by documenting new troubleshooting steps and updating existing procedures.
- 24/5 Rotation: Participate in an 8-hour shift rotation (including potential swing or graveyard shifts) to provide seamless global coverage.
What You Bring to the Table
- Foundational Knowledge: An associate’s degree or relevant certification in Computer Science or a related technical field is preferred.
- Virtualization Basics: General familiarity with virtualization platforms and concepts. Exposure to VMware, OpenShift Virt, Nutanix or similar technologies.
- Operating System Basics: General familiarity with Linux (RHEL/CentOS) and/or Windows Server administration.
- Analytical Skills: A talent for troubleshooting and solving technical problems in a logical, step-by-step manner.
- Scripting Exposure: Basic exposure to or interest in learning scripting languages such as Python or Bash.
- Communication: Strong verbal and written communication skills, with a focus on providing excellent customer service during technical incidents.
- Collaborative Mindset: A team-oriented attitude and the ability to follow technical direction from senior leadership and the Dispatch Lead.
- Adaptability: Ability to work in a rotating shift environment to support a 24/7 "follow-the-sun" operation.
What We Bring to the Table
- Health & Financial Security: Medical, Dental, and Vision coverage; Group Life (GTL) and Group Income Protection (GIP) schemes; Pension contributions.
- Time Off & Flexibility: Enjoy the best of both worlds: the energy and collaboration of in-person work, combined with the convenience and focus of remote days. This is a hybrid position requiring three days of in-office collaboration per week, with the flexibility to work remotely for the remaining two days. 25 days of Paid Time Off (PTO) per year, with the option to roll over unused days. One dedicated day per year for volunteering. Two professional development days per year to allow uninterrupted professional development. An additional PTO day added during milestone anniversary years. Robust paid holiday schedule with early dismissal. Generous parental leave for all parents (including adoptive parents).
- Work-Life Support & Resources: Budget for tech accessories, including monitors, headphones, keyboards, and other office equipment. Milestone anniversary bonuses.
- Wellness & Lifestyle Perks: Subsidy contributions toward gym memberships and health/wellness initiatives (including discounted healthcare premiums, healthy meal delivery programs, or smoking cessation support).
Our Culture
Forward-thinking, culture-based organization with collaborative teams that promote diversity and inclusion.
Associate Systems Engineer employer: Trading Technologies
At Trading Technologies, we pride ourselves on being an excellent employer that fosters a collaborative and inclusive work culture. Our comprehensive benefits package, including generous paid time off, professional development days, and wellness perks, supports your well-being and career growth. With a hybrid work model that balances in-office collaboration with remote flexibility, you'll thrive in an environment that encourages innovation and mentorship while working on cutting-edge technology in the heart of the capital markets.
