At a Glance
- Tasks: Manage client relationships and technical support throughout the entire client lifecycle.
- Company: Join a forward-thinking tech company that values collaboration and diversity.
- Benefits: Enjoy competitive pay, health coverage, flexible work options, and generous time off.
- Other info: Hybrid work model with opportunities for professional development and wellness perks.
- Why this job: Be the bridge between clients and technology, making a real impact in the financial sector.
- Qualifications: Strong communication skills and a basic understanding of SQL and networking.
The predicted salary is between 50000 - 65000 £ per year.
We are looking for a Technical Account Manager to join our TT Clearing & Post-Trade team. This is a hands-on role, you will own the full client lifecycle from requirements gathering through to production deployment and ongoing support. You will be responsible for a portfolio of clients, acting as their technical point of contact for all non-support matters, and support escalation point. Additional responsibilities include performing deliveries, and validating that what we deliver meets client expectations. This is not a purely client-facing or purely technical role. The value of a TAM lies in bridging client-facing and technical skills: you understand the product deeply enough to deploy it and troubleshoot advanced issues, and you communicate well enough to manage client expectations and negotiate with third parties.
Key Responsibilities
- Technical Support
- Handle support escalations as the primary point of contact for complex issues
- Work closely with the support team to maintain awareness of your clients’ overall ticket pipeline in ServiceNow (SNOW)
- Track and follow through on high-priority issues to ensure the timely delivery of sensitive changes
- Proactively inform clients when critical fixes or updates are available
- Client Ownership
- Own the technical client relationship end-to-end, working hand-in-hand with the TT Service Manager who is responsible for the overall client relationship
- Focus on the technical client relationship and serve as the primary liaison for Client Clearing contacts
- Ensure a clear understanding of the client’s technical goals, infrastructure, data flows, and business needs
- Host and attend regular conference calls on projects, onboarding, and ongoing issues
- Perform regular client status reviews and follow up on outstanding items
- Technical Delivery & Training
- On-board new clients and deliver training
- Perform software deliveries and prepare upgrade procedures for deployed solution
- Create technical specifications for changes or new modules
- Validate deliverables from a functional perspective—does it meet the client’s original requirements?
- You are accountable for what goes out to the client: nothing is delivered without your validation
- Demo features to clients before delivery when significant changes are involved
- External Coordination
- Work with the TT Exchange connectivity team to coordinate with exchanges and third parties at the start of projects – negotiate test environments, obtain credentials and documentation
- Manage timelines across multiple external parties (exchanges, infrastructure teams, developers)
- Negotiate alternatives when standard prerequisites are not available (e.g. client-provided connectivity)
- Commercial Coordination
- Raise development requests through the appropriate channels
- Track proposals and ensure all client requests are properly captured and followed up
Skills, Knowledge and Expertise
- Technical
- Understanding of post-trade / clearing workflows and financial market infrastructure
- SQL fundamentals: ability to write basic queries for database updates and custom module configuration
- Basic networking: able to perform diagnostics (ping, telnet), understand NAT (IPs in logs vs. actual addresses), and have awareness of firewall rules
- Comfortable working with software deployments and upgrade procedures
- Client-facing & Coordination
- Strong communication skills managing expectations, running calls, being a trusted point of contact.
- Ability to drive progress with exchanges and third parties without having authority over their timelines
- Comprehensive expertise in coordinating between technical teams and business stakeholders
- Track record of managing 10 to 20 demanding clients, managing their expectations, with minimal escalations and oversight
- Significant expertise in capturing business requirements and agreeing on acceptance criteria with clients.
- Working Style
- Organisational discipline – maintaining structured workflows and consistent follow-ups across multiple clients simultaneously
- Autonomy: able to own a portfolio of clients end-to-end with minimal oversight
- Proactive: not waiting for problems to surface, anticipating client needs
Desirable Experience
- Familiarity with exchange connectivity (FIX protocol, market gateways)
- Experience with ServiceNow, Jira, or similar ticketing systems
Benefits
- Compensation: We offer a comprehensive benefits package designed to support your well-being, growth, and work-life balance.
- Health & Financial Security: Medical, Dental, and Vision coverage; Group Life (GTL) and Group Income Protection (GIP) schemes; Pension contributions.
- Time Off & Flexibility: Enjoy the best of both worlds: the energy and collaboration of in-person work, combined with the convenience and focus of remote days. This is a hybrid position requiring three days of in-office collaboration per week, with the flexibility to work remotely for the remaining two days. Our hybrid model is designed to balance individual flexibility with the benefits of in-person collaboration, enhanced team cohesion, spontaneous innovation, hands-on mentorship opportunities and strengthens our company culture. 25 days of Paid Time Off (PTO) per year, with the option to roll over unused days. One dedicated day per year for volunteering. Two professional development days per year to allow uninterrupted professional development. An additional PTO day added during milestone anniversary years. Robust paid holiday schedule with early dismissal. Generous parental leave for all parents (including adoptive parents).
- Work-Life Support & Resources: Budget for tech accessories, including monitors, headphones, keyboards, and other office equipment. Milestone anniversary bonuses.
- Wellness & Lifestyle Perks: Subsidy contributions toward gym memberships and health/wellness initiatives (including discounted healthcare premiums, healthy meal delivery programs, or smoking cessation support).
Our Culture: Forward-thinking, culture-based organization with collaborative teams that promote diversity and inclusion.
Trading Technologies (TT) is an equal-opportunity employer. Equal employment has been, and continues to be, a required practice at the Company. Trading Technologies’ practice of equal employment opportunity is to recruit, hire, train, promote, and base all employment decisions on ability rather than race, color, religion, national origin, sex/gender orientation, age, disability, sexual orientation, genetic information, parental status, veteran, or any other protected status. Additionally, TT participates in the E-Verify Program for US offices.
Technical Account Manager (TAM) in London employer: Trading Technologies International
At Trading Technologies, we pride ourselves on being an exceptional employer, offering a dynamic work environment that fosters collaboration and innovation. As a Technical Account Manager, you will benefit from a comprehensive benefits package, including generous paid time off, professional development opportunities, and a hybrid work model that promotes work-life balance while enhancing team cohesion. Our forward-thinking culture values diversity and inclusion, ensuring that every employee has the opportunity to thrive and grow within the company.
Contact Details:
Trading Technologies International Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Technical Account Manager (TAM) in London
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Trading Technologies International. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Technical Account Manager (TAM) in London
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Trading Technologies International.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Trading Technologies International's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Trading Technologies International
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Trading Technologies International.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Trading Technologies International will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Trading Technologies International employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
