Job Title: Managed Service Provider (MSP) Manager
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Division: Partnerships Team / MSP Division
Reporting to: Partnerships Director
Role Purpose
The MSP Manager will play a key role in the launch, mobilisation and ongoing delivery of Tradewind Recruitment's new Managed Service Provider product. This is a broad role combining service delivery, implementation management and supplier relationship management, supporting customers, internal teams and approved supply chain partners to deliver a responsive, compliant and high-quality service.
As the MSP division grows, the role has the potential to evolve and split into more specialist remits. For the right candidate, there is an opportunity to lead and develop an MSP team as the product scales.
Key Responsibilities
Service Delivery
Manage day-to-day operational delivery across bookings, fulfilment, customer queries, issue resolution and service quality.
Act as a key point of contact for customer users, internal delivery teams and approved suppliers in relation to live staffing requirements.
Monitor urgent bookings, unfilled roles, cancellations, no-shows, replacement cover and hard-to-fill vacancies.
Ensure operational teams follow agreed workflows for booking intake, candidate matching, approvals, safeguarding checks, rate control and timesheet management.
Track response times, booking accuracy, service standards and customer communications, escalating service risks where required.
Identify recurring issues, process gaps and training needs, recommending practical improvements to strengthen the MSP operating model.
Implementation Management
Lead mobilisation activity for new customers joining the MSP service, from award or confirmation through to steady-state delivery.
Create and manage mobilisation plans, including discovery activity, stakeholder mapping, implementation milestones, dependencies, communications, training and go-live readiness.
Run discovery sessions with customer stakeholders to understand current agency usage, booking processes, approval routes, compliance requirements and service challenges.
Coordinate data collection, supplier transition, user access, system configuration and training activity ahead of go-live. xgikmsk
Maintain implementation risk registers and dependency logs, escalating blockers and agreeing mitigation actions.
Lead post-implementation reviews, capture lessons learned and support the formal handover into ongoing se...
Managed Service Provider (MSP) Manager in Newton employer: Tradewind Recruitment
Tradewind Recruitment is an exceptional employer, offering a vibrant work culture in Preston that prioritises employee well-being and professional growth. With competitive salaries, immediate commission opportunities, and generous holiday allowances, we ensure our team members thrive both personally and professionally. Our comprehensive Impact Academy training programme equips you with the skills to excel in recruitment, while ongoing support from experienced mentors fosters a collaborative environment where you can achieve your career aspirations.
