Job Title: Front of House & Pupil Referrals Coordinator Location: Accrington, Lancashire (Hyndburn) Contract Type: Full-Time, Temporary-to-Permanent Working Hours: Monday to Friday, 8:00 AM - 4:00 PM (Term-time + inset days, or full-year contract negotiable) Salary: Up to £35,000 per annum upon permanent appointment (paid as an equivalent competitive daily/hourly rate during the initial temp-to-perm trial) About the Role & Setting Our specialist Alternative Provision (AP) in Accrington supports secondary and upper-primary learners facing social, emotional, and mental health (SEMH) challenges who require a positive, nurturing pathway outside mainstream school. We are seeking a vibrant, highly engaging, and organised Front of House & Referrals Coordinator to become the welcoming face and operational heartbeat of our school. In an AP environment, front of house is far more than standard reception work-it is the very first touchpoint for vulnerable young people arriving in the morning, anxious parents seeking reassurance, and visiting multi-agency professionals. Key Responsibilities Front of House & Engagement Morning Greeting & First Impressions: Create a warm, grounded, and de-escalating welcome for students arriving at school, helping set a calm tone for the day. Visitor & Visitor Safeguarding: Manage reception, visitor sign-ins, ID checks, and Single Central Record (SCR) visitor protocols in line with Keeping Children Safe in Education (KCSIE). Relationship Building: Act as the first point of contact for parents and carers, establishing trust, de-escalating frustrations, and communicating with empathy and clear boundaries. Admissions & Referrals Management Referral Pipeline: Coordinate inbound pupil referrals received from local authorities (Lancashire County Council), commissioning partner secondary schools, and academy trusts. Induction & Transition Coordination: Collate pupil background paperwork, EHCP documentation, risk assessments, and previous school files to prepare admissions packs. Multi-Agency Liaison: Act as the main administrative liaison between SENCOs, social workers, youth offending teams, and local authority inclusion caseworkers. Data & Attendance: Input and track attendance data and referral status using school management information systems (e.g., CPOMS, SIMS, or Arbor). What We Are Looking For Personality & Energy: An outgoing, energetic, and resilient personality with exceptional interpersonal skills-you naturally connect with people from all walks of life. Engagement & De-escalation: Natural confidence, emotional intelligence, and calm composure when dealing with distressed, deregulated, or anxious pupils and parents. Administrative Rigour: Strong organisational and IT capabilities to handle pupil admissions files, confidentiality (GDPR), and multi-agency referral documentation. Background: Experience in school administration, pupil referral units (PRU), medical/care front of house, hospitality management, customer relations, or youth liaison is highly welcomed. Safeguarding: Commitment to the highest standards of child protection (an Enhanced DBS check on the Update Service will be required prior to start). Package & Progression Permanent Salary: Up to £35,000 per annum (dependent on experience) upon successful completion of the temp-to-perm transition period. Direct Route to Permanent: A structured 12-week agency transition offering immediate start flexibility with guaranteed permanent stability once established. Supportive Culture: Collaborative senior leadership team, continuous professional development (including de-escalation/Team-Teach and advanced safeguarding training), and free on-site parking in Accrington. JSON-LD
Front of House & Admissions Coordinator (AP) in Accrington employer: Tradewind Recruitment
Tradewind Recruitment is an exceptional employer, offering a vibrant work culture in Preston that prioritises employee well-being and professional growth. With competitive salaries, immediate commission opportunities, and generous holiday allowances, we ensure our team members thrive both personally and professionally. Our comprehensive Impact Academy training programme equips you with the skills to excel in recruitment, while ongoing support from experienced mentors fosters a collaborative environment where you can achieve your career aspirations.
