At a Glance
- Tasks: Support a high-frequency trading platform and troubleshoot production issues across global markets.
- Company: Join Tradeweb Markets, a leader in electronic trading solutions.
- Benefits: Enjoy enhanced parental leave, gym memberships, and extensive learning opportunities.
- Other info: Dynamic environment with excellent career growth and support for work-life balance.
- Why this job: Make an impact in the fast-paced world of trading while leveraging AI for efficiency.
- Qualifications: 3-5 years in Production Support, strong Python skills, and experience with AI tools.
The predicted salary is between 60000 - 80000 £ per year.
Mission Move first and never stop. Collaborate with clients to create and build solutions that drive efficiency, connectivity, and transparency in electronic trading.
We are seeking an experienced Production Support Engineer to support a high‑frequency, low‑latency trading platform operating across global markets. The platform supports trading activity across Asia, Europe, and North America, requiring continuous coverage across time zones. This role involves maintaining system stability, troubleshooting production issues, and ensuring seamless operation across both in‑house and third‑party applications, with a strong emphasis on leveraging AI to enhance support efficiency and system reliability.
Job Responsibilities
- Provide production support for a high‑frequency trading system operating across global markets and time zones.
- Monitor system performance, identify issues, and ensure rapid resolution to minimize downtime.
- Support and manage integrations with third‑party systems and vendors.
- Perform incident management, root cause analysis, and implement preventive measures.
- Design and implement automation solutions using Python and AI tools.
- Leverage AI for log analysis, anomaly detection, alert correlation, and predictive issue resolution.
- Continuously improve support processes using AI‑driven insights and tooling.
- Collaborate with development, infrastructure, and business teams to enhance system reliability.
- Participate in release support, deployment activities, and system health checks.
Qualifications
- Minimum 3-5 years of experience in a Production Support / Application Support role, preferably in trading or financial systems.
- Strong experience supporting low‑latency, high‑availability systems.
- Proven experience using AI tools and technologies in a production support or operational environment.
- Hands‑on experience implementing AI‑driven automation or monitoring solutions.
- Proficiency in Python scripting for automation and tooling.
- Strong working knowledge of Linux/Unix environments.
- Experience with databases (SQL, performance tuning, troubleshooting).
- Familiarity with third‑party systems and vendor coordination.
Preferred Qualifications
- Knowledge of Smart Order Routing (SOR) concepts and workflows.
- Experience working with the FIX protocol (message flows, troubleshooting, session management).
- Experience in financial markets or trading environments.
- Exposure to monitoring tools and observability platforms.
- Understanding of networking concepts and system architecture.
Soft Skills
- Strong problem‑solving and analytical skills.
- Ability to work in a fast‑paced, high‑pressure environment.
- Excellent communication and collaboration skills.
- Proven ability to work effectively as a team player.
We offer a comprehensive range of benefits to support our employees at every stage of life and career. Our programs include enhanced parental leave, family‑building and postpartum support through Maven, subsidised gym membership and a wide range of learning and development opportunities, to name a few!
Production Support Engineer (Trading Systems) employer: Tradeweb
Tradeweb Markets LLC is an exceptional employer, offering a dynamic work environment that fosters collaboration and innovation in the fast-paced world of electronic trading. With a strong commitment to employee growth, we provide extensive learning opportunities, enhanced parental leave, and wellness benefits, ensuring our team members thrive both personally and professionally. Our culture prioritises inclusivity and support, making it an ideal place for those seeking meaningful and rewarding careers in a global market.
StudySmarter Expert Advice🤫
We think this is how you could land Production Support Engineer (Trading Systems)
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to production support and trading systems. We recommend doing mock interviews with friends or using online platforms to get comfortable with your responses.
✨Tip Number 3
Showcase your skills! Create a portfolio or GitHub repository that highlights your experience with Python scripting, AI tools, and any automation projects you've worked on. This will give potential employers a tangible look at what you can bring to the table.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Production Support Engineer (Trading Systems)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Production Support Engineer role. Highlight your experience with low-latency systems and any AI tools you've used. We want to see how your skills align with our mission of driving efficiency in electronic trading.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about trading systems and how your background makes you a great fit for our team. Remember, we love collaboration, so show us how you can work with clients and teams alike.
Showcase Your Problem-Solving Skills:In your application, don’t forget to mention specific examples where you've tackled production issues or improved system reliability. We’re all about finding solutions, so let us know how you’ve made a difference in past roles!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about our company culture and values while you’re at it!
How to prepare for a job interview at Tradeweb
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of low-latency systems and Python scripting. Be ready to discuss how you've used AI tools in past roles, as this will show your technical prowess and relevance to the job.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled production issues in high-pressure environments. Highlight your analytical skills and how you've implemented preventive measures to avoid future problems.
✨Understand the Trading Landscape
Familiarise yourself with concepts like Smart Order Routing and the FIX protocol. Being able to speak the language of trading systems will impress your interviewers and demonstrate your commitment to the role.
✨Emphasise Collaboration
This role requires working closely with various teams. Be ready to share experiences where you've successfully collaborated with development or business teams to enhance system reliability and performance.
